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VP - End User Services
Rolls-Royce
Responsible for defining and driving the strategy, design and continuous improvement of all IT-related touchpoints that impact end user service and clients.
19d ago
Expert & Leadership (13+ years)
Full Time
Derby, England, United Kingdom
Hybrid
Company Size
50,000 Employees
Service Specialisms
Engineering
Maintenance, Repair & Overhaul
Research & Technology
Customer Relations
Digital Transformation
Power Systems
Propulsion Solutions
Aerospace Engineering
Sector Specialisms
Civil aerospace
Defence
Power Systems
Electrical
Commercial marine
Yacht
Marine
Industrial construction
Role
What you would be doing
project delivery
supplier management
cost optimization
roadmap development
pipeline management
people leadership
- Manage and delivery a large portfolio of projects and programmes, IT for IT, business and Customer funded, ensuring portfolio prioritisation and delivery to time, cost and quality
- Accountable for End User services supplier management and performance – executing diligent contract, commercial and supplier management that continually delivers tangible benefits and robust outcomes for the business. Monitor service delivery against agreed SLAs, initiating service improvement plans or applying service credits where necessary
- Own and be accountable for end user services IT Operating costs, continuously delivering cost transparency and optimisation
- Working in conjunction with the Enterprise Architecture community define and lead the vision and roadmap for client and end user experience across all IT services and platforms, ensuring outcomes are delivered in line with the D&IT Strategy
- Provide end-to-end ownership of the following services:
- Manage the pipeline of work for suppliers, ensuring clear requirements from Rolls-Royce and timely, high-quality delivery
- People leadership – managing a cross functional and global team
- Management and control end user services related IT risks and audits, with a clear drive for the achievement of Global Compliance Standards
What you bring
uk sc clearance
communication skills
senior leadership
itil
iam
agile
- The role will require UK SC clearance as a minimum
- The ability to work with and communicate effectively across all levels within the organisation - exceptional verbal and written communication skills are necessary to translate complex technical information for non-technical stakeholders, including executives and business leaders
- Proven experience in a senior IT leadership role within aerospace, engineering, or manufacturing sectors
- Collaboration & Productivity: Microsoft 365, Teams, SharePoint, Exchange
- Expertise in ITIL service management, and agile methodologies
- Identity & Access Management: Authentication, provisioning, and lifecycle management
- Strong ability to influence others through reasoned discussion and clear articulation
- Demonstrable experience of working in a complex, multi-faceted and large-scale Portfolio environment
- Strong leadership skills to direct cross-functional global teams and collaborate across all functional groups within Digital & IT and across the business
- Strong commercial acumen with demonstrable experience of managing supplier governance, contract compliance, and service level performance
- Strong attention to detail with meticulous organisational skills to manage schedules, documentation, and reporting
- Critical thinking and analytical skills to resolve complex, ambiguous issues
- Deliver an exceptional end user experience focussed on understanding the business needs and end user expectations. Actively engage and communicate with the end user communities
- Demonstrable experience of programme and portfolio delivery Extensive financial management experience
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- uk sc clearance as a minimum
Company
Overview
£18.9 billion
Revenue
The company achieved near £18.9 billion in revenue in 2024.
£2.9 billion
Operating Profit
The company reported an operating profit of approximately £2.9 billion in 2024.
36%
Market Share
The company holds a commercial engine market share of roughly 36%. This reflects its strong position in the sector.
25 vehicles/day
Production Rate
The company's Goodwood facility produces approximately 25 ultra-luxury electric vehicles per day under a BMW licence.
- Founded in the early 20th century, it began as a pioneer in aero-engine design and has grown into a global engineering powerhouse.
- It develops and produces engines and power systems for commercial and military aircraft, naval vessels, submarines, and energy infrastructure.
- Headquartered in London, it operates across four core segments—civil aerospace, defence, power systems and emerging markets like nuclear and modular reactors.
- It supports iconic programmes—supplying wide-body commercial aircraft engines, submarine nuclear reactors, naval propulsion, and bespoke industrial power units.
- Amid a major turnaround since 2023, the company secured a £9 billion UK defence reactor deal.
- We do the right thing – We do what’s right for our customers, our people, and society.
- We aim high – We stretch our ambition, we set challenging goals, and we deliver results.
- We take ownership – We take personal responsibility for our actions, performance, and results.
- We act with integrity – We build trust by being honest, transparent, and ethical in everything we do.
- We collaborate – We work together with respect, trust, and inclusiveness to achieve our goals.
Net-zero by 2050
Carbon Neutrality Goal
Aims to achieve net-zero carbon emissions by 2050.
Carbon intensity down by 25%
Carbon Intensity Reduction Target
Committed to reducing the carbon intensity of products and operations by 25% by 2030.
CO2 emissions reduced by 50%
SAF Emissions Reduction
SAF strategy targets a 50% reduction in CO2 emissions from flight by 2050.
- Engaged in development of hybrid-electric and fully-electric propulsion systems to reduce environmental impact.
- Focus on reducing waste and resource consumption across the entire supply chain.
30% by 2030
Female Leadership Target
Aims to achieve 30% female representation in senior leadership positions.
26% workforce
Gender Representation
Women currently account for 26% of the global workforce as of 2023.
- Set a goal to increase representation of ethnic minorities in senior roles.
- Implemented initiatives to promote a more inclusive work environment, including mentorship programs and leadership development for underrepresented groups.
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