Scorecard Performance Associate

Description

• Work with the Operations Team and Business Development Team to drive performance to carrier scorecard expectations
• Assist the Scorecard Performance Manager in targeting trend reports and developing initiatives for the Network
• Ensure all offices on programs adhere to all SLAs best practices
• Work with individual offices to identify areas for improvement in scorecard performance. Hold offices accountable to minimum performance metrics and coach on how to improve scores to increase leads.
• Recommend suspension to the Scorecard Performance Manager or other accountability measures for offices that fail to reach and maintain minimum standards
• Reporting on metric standards to Scorecard Performance Manager
• Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer
• Maintain a level of confidentiality
• Oversee and monitor compliance tasks in RMS
• Assist in tracking carrier scorecard compliance metrics by office. Once offices are identified to require improvement, the Scorecard Performance Associate will reinforce standards and drive improvement by using the performance scorecard. Initiatives will be delivered through coaching and accountability.
• Locate areas within processes for improvement and provide these areas to the Scorecard Performance Manager
• Enforce strategic initiatives for the Network to improve scorecard performance as quickly as possible

Requirements

• Ability to answer and communicate with customers over the phone
• Ability to create documents, reports, and spreadsheets
• Customer Service experience
• Must be able to observe and perceive information on a computer and documents
• Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics
• Must be able to communicate and converse with customers over the phone
• Strong ethics and integrity in building personal relationships with everyone you meet
• Ability to work independently
• College Degree or 3 - 5 years of management experience with people
• Five or more years of experience within the restoration industry or related industry
• Ability to work office equipment (fax, scanner, printer, phone system, computers)
• Must be able to stay in a stationary position up to 100% of the time
• Ability to safely operate a company vehicle
• Knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• Stress management and composure
• Customer Service, administration, and organizational skills
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• College Degree or equivalent work experience
• Occasionally will lift up to 10lbs
• Knowledge and experience in Insurance Restoration and working with Carriers and TPAs (third-party administrators)
• Experience working with insurance carriers or TPAs
• Ability to learn and operate our primary operating systems: CMS, RMS, Xactimate, XactAnalysis, Mobile Claims, Claims Connect, Profile Gorilla, Contractor Connection, SharePoint, One Drive, and other software systems

Benefits

• Paid Holidays, Vacation, Sick Days, and Volunteer Days
• Medical, Dental, Vision, Life, Disability & 401(k) benefits
• Competitive salary and benefits package
• Career growth opportunities within a fast-paced and innovative environment

Training + Development

Interview process

Visa Sponsorship

Security clearance