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Dispatcher
Gfl Environmental Inc.
Schedule and dispatch services, coordinate drivers, and resolve customer issues.
2d ago
Junior (1-3 years), Entry-level
Full Time
Oklahoma City, OK
Onsite
Company Size
20,000 Employees
Service Specialisms
Solid waste management
Recycling
Liquid waste management
Hazardous liquid waste disposal
Infrastructure services
Site excavation
Demolition
Shoring
Sector Specialisms
Municipal
Homeowners Associations (HOAs)
Industrial
Commercial
Residential
Government
Solid Waste Management
Liquid Waste Management
Role
What you would be doing
dispatch routing
route optimization
service scheduling
staff planning
driver documentation
call handling
- Fields incoming calls / emails from customers.
- Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
- Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
- Dispatch calls to routes based upon designated route and driver location.
- Communicates with maintenance shop personnel.
- Distribute, collect and review route sheets for proper days end data entry.
- Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
- Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
- Works with routing specialists to optimize routes.
- Records and document information from drivers and distributes to appropriate departments.
- Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
What you bring
trux
outlook
excel
customer focus
1-2 years
high school
- Strong communication and interpersonal skills.
- Strong customer focus.
- Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
- Advanced skill level with software applications and word processing accuracy including adequate typing speed.
- Must be able to communicate effectively and professionally via email, telephone and two way devices.
- 1-2 years in a transportation, dispatch or customer service role.
- Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.
- Required to work extended hours including occasional weekends.
- Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
- Completion of high school. Post-secondary courses or diploma would be considered an asset.
- Proven ability to multi-task & ability to prioritize tasks.
- Proficient in MS Outlook, Excel, Word.
- 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.
- 15 days of paid time off.
- Paid holidays.
- 401(k) with an employer match.
- Employee Assistance Program with free counseling services.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Born in 2007
Year of founding through merger
The company was formed through the merger of several Canadian waste firms, marking its official inception.
4th Largest
Market ranking in North America
GFL has grown to become the fourth-largest diversified environmental services provider in Canada and the US.
Over 25 States
US operational footprint
GFL's services span over half of the United States, showcasing its extensive national reach.
Multi-Billion Dollars
Annual revenue figures
The company reports significant annual revenues, reflecting its financial strength and market presence.
- Quickly transformed into a North American environmental powerhouse.
- Headquartered in Vaughan, Ontario.
- Manages solid waste hauling, landfills, transfer stations, material recovery, liquid waste collection, vacuum truck service, soil remediation, and bulky-item pickups.
- Crafts integrated solutions, often replacing multiple vendors, with a signature bright green fleet.
- Notable projects include large municipal waste-collection contracts in Toronto, Halifax, and Windsor, plus excavation work at Toronto’s Pan Am Aquatics Centre.
- Expanded via strategic US acquisitions, such as Rizzo Environmental and Waste Industries, boosting its footprint and service scope.
- Operates material-recovery facilities and regularly files SEC and TSX reports.
- The Full Circle Project allows communities to vote on local charitable giving, blending service delivery with civic engagement.
- Grow For Life
- Safe For Life
- Sustainable For Life
- Team Green
30% reduction
GHG Emission Target
Targeting a 30% absolute reduction in Scope 1 and 2 emissions by 2030 from a 2021 baseline.
40% recovery
Recyclables Recovery Goal
Goal to increase recyclables recovery at MRFs by 40% by 2030.
85% RNG
CNG Fleet Goal
Aim for 85% of CNG fleet powered by RNG by 2030.
100% renewable
Renewable Energy Goal
Aim for 100% renewable energy in operations they control by 2030.
- Vision: to be Green For Life through accessible, cost-effective, and sustainable environmental solutions
- Published a Sustainability Action Plan in 2022 outlining climate strategy
- Aligned reduction target with Global Methane Assessment, SBTi and IEA Net Zero pathway
- Currently increasing landfill gas capture, expanding CNG/RNG fleet, and installing renewable electricity
- Goal to double beneficial use of landfill biogas by 2030
- Avoided/sequestered 12.1 Mt CO₂e in landfills in 2021 (up from 7.9 Mt in 2020)
- 2021 baseline: Scope 1 emissions 3.942 Mt CO₂e, Scope 2 emissions 0.033 Mt CO₂e
2024
Employee Engagement Survey
Conducted the first company-wide employee engagement survey to understand workplace satisfaction and areas for improvement.
2024
Green Leaf Scholars Program
Launched a scholarship program for dependents of full-time employees to support educational opportunities.
Women in Waste
Inclusion Program
Implemented the Women in Waste program to enhance women's participation in waste management roles.
Multi-Year
DEI&B Roadmap
Committed to developing a comprehensive, long-term roadmap for advancing diversity, equity, inclusion, and belonging.
- Implemented Women in Waste (WIW) program to increase women’s participation
- Launched Green Leaf Scholars Program in 2024 for dependents of full‑time employees
- Committed to building multi‑year DEI&B roadmap
- Goal to increase percentage of women across GFL (no specific percentage disclosed)
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