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Systems Analyst I
Akima
ITSM Systems Analyst supporting USSOCOM, handling Windows, network, and application issues
1d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Fort Moore, GA
Onsite
Company Size
1,500 Employees
Service Specialisms
Engineering
Construction
Project Management
Technical Services
Consulting
Operations & Maintenance
Logistics
IT Services
Sector Specialisms
Facilities & Ground Logistics
Information Technology
Aerospace Solutions
Protective Services
Systems Engineering
Mission Support
Government Security Operations
Detention Management Operations
Role
What you would be doing
technical support
system design
issue triage
problem analysis
project planning
workflow diagrams
- Research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment.
- Will be required to work rotating shift schedules to include nights, weekends, and holidays.
- Implements system studies to assist the program and maximum benefit from investments in equipment, personnel, and business processes. Plans and designs new computer systems or devises ways to apply existing systems resources.
- Handles basic issues and problems and refers more complex issues to higher-level staff.
- Functions as a technical expert across multiple project assignments.
- Analyzes and solves computer problems, and assures technology meets the needs of the program.
- Performs work under direct supervision.
- Evaluates performance results and recommends major changes affecting short-term project growth and success.
- Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
- Plans and leads major technology assignments.
- Prepares workflow charts and diagrams to specify in detail operations to be performed by equipment and computer programs.
What you bring
dod 8570
top-secret
dameware
rdp
terminal services
stem degree
- Must be able to maintain DoD 8570 IAT Level II certification via continuing education requirements or re certification.
- Must have experience with Dameware, RDP and Terminal Services.
- Possess current Top-Secret clearance with SCI eligibility.
- Technical experience in the setup, operation, and troubleshooting of all associated and follow-on operating systems.
- Ability to install, maintain and troubleshoot server, network, system and application issues.
- Bachelor's degree in a STEM field. Relevant experience may be substituted for education.
- Years Experience: 3 - 5 Years.
- Must have DoD 8570 IAT Level II certification.
- Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
- Must demonstrate excellent verbal and written communication skills.
- May supervise others. Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Is an expert with industry standard desktop operating systems and office automation software suites.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Founded with a vision to support critical sectors, providing solutions across defense, intelligence, and civil sectors.
- Serves a broad spectrum of industries, including energy, infrastructure, and water resources.
- Delivered complex projects, such as large-scale infrastructure upgrades and energy management solutions.
- Projects often involve intricate logistical coordination, requiring a deep understanding of specialized markets.
- Approach is deeply collaborative, often working alongside government agencies and other key partners.
- Noteworthy projects include managing water resource systems and optimizing energy infrastructure for municipalities.
- Focus on operational excellence makes it a go-to partner for government and private sector organizations.
- Operate with honesty, transparency, and fairness.
- Foster teamwork and value the diverse perspectives of our people.
- Dedicated to delivering creative solutions and continuous improvement.
- Strive to exceed customer expectations in all that we do.
- Consistently deliver high-quality services and strive for continuous growth and development.
Net Zero by 2050
Long-term Sustainability Goal
Achieving Net Zero emissions by 2050 reflects a commitment to combating climate change and reducing the carbon footprint.
- Committed to reducing environmental impact and fostering sustainable practices across operations.
- Supports energy efficiency initiatives and implements waste reduction practices in operations.
- Encourages environmental responsibility and sustainable practices across the supply chain.
- Committed to fostering a diverse and inclusive workforce by ensuring equal opportunities for all employees.
- Values diverse perspectives and strives to create an inclusive workplace culture.
- Has set specific goals to increase diversity at all levels of the organization.
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