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Assistant Manager-CRM
Larsen & Toubro
Manage and analyze customer interactions and data throughout the customer lifecycle to improve business relationships, assist in customer retention and drive sales growth in real estate sales and CRM.
16d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Delhi, Delhi, India
Office Full-Time
Company Size
54,596 Employees
Service Specialisms
Construction services
Project Management
Engineering
Design
Technical Services
Turnkey
General Contractor
Architecture
Sector Specialisms
Buildings & Factories
Transport Infrastructure
Heavy Civil Infrastructure
Smart World & Communication
Water & Renewable Energy
Power Transmission & Distribution
Hydrocarbon (offshore and onshore projects)
Coal-based Power Plants
Role
What you would be doing
crm tasks
erp data
site visits
customer coordination
data entry
documentation management
- To give product presentations and arrange site visits for clients and also accompany them to ensure better understanding of the product.
- To analyze feedback from customers and the trends to sales queries and provide feedback to the Sales and Marketing teams
- Up-dation of data in ERP/ SAP (Sales Module).
- Tie up with HFIs concerning the new schemes, rate of interest, and follow up for client’s loan disbursement.
- Updation of data in ERP/ SAP (Sales Module).
- To coordinate with Legal/ Finance/ Engineering teams on customer documentation related issues
- Managing Customer Lifecycle
- Monitoring the invoices as per the site progress.
- To monitor sales collections and ensure regular follow-up & sending demand notices for the same – to red flag issues
- To ensure complete and comprehensive documentation of all customer related records and ensure the database is centrally managed
- To contribute to the overall standardization of data, formats and MIS
- To conceptualize & identify opportunities to create and implement customer delight
- To ensure prompt responsiveness on sales enquires (viz. customer calls, emails, walk-ins and other correspondence) so as to maximize sales conversions
- Improving business relationship with Customers & Customer retention
- Inspecting of flats before handing over possession.
- Plan & Monitor accurate and timely sales documentation - Eg – Application forms, Allotment Letters, Agreement for Sale / Construction, Demand Notices, Sale Deeds, Tripartite Agreements/NOC for Banks
- Co-ordination with the execution team, facility team for units to be ready for handing over possession.
- Follow up of all walk-in prospects and exhibition prospects and converting them to clients.
- To lead and implement ‘customer delight’ initiatives – e.g. welcome kits for new customers
- Monitor and maximize customer lifetime value strategies.
- Completing formalities related to agreement and payment disbursement, Verifying agreements for registration.
- Managing site visits and walk -ins during property exhibition.
- Management of receivables, Coordination with accounts for tracking weekly and monthly collections.
- Formulating budgets, MIS reports, bookings and cancellations.
- Managing customer queries, negotiation with buyers, maintaining customer data and follow up with customers.
- To ensure prompt dispatch of receipts for customer payments/ documents received
- Follow-up on submittals
- Managing web site and walk in enquiries.
- Drive post sales activity
- Enhance Customer Experience
- Address and manage escalated customer queries
- To ensure data entry and detailed filing of all documents received
What you bring
customer strategy
strong communication
grad/mba
exp 10
- Strong background in customer acquisition, re-engagement and retention strategies.
- A Confident and articulate communicator capable of inspiring strong collaboration in the organisation
- Graduate/ Post Graduate/ MBA with a minimum 5- 10 Years of Experience in real estate Sales/CRM
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- centrally managed customer related records, documentation of all customer interactions
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Company
Overview
Founded in 1946
Year Established
The company was started in 1946 by two Danish engineers.
Revenue Billions USD
Annual Revenue
The company generates tens of billions of USD annually.
- A small Bombay firm that evolved into a global powerhouse.
- Expanded into major infrastructure and industrial projects worldwide.
- Delivers EPC projects in energy, transport, and defense.
- Notable projects include power plants, metro rail systems, hydrocarbon facilities, and naval vessels across emerging markets.
- Subsidiaries like LTIMindtree and L&T Technology Services drive its footprint in digital engineering and consulting.
- Known for tackling large-scale, complex assignments in defense, power, urban transit, and marine engineering.
- Integrity and transparency in all dealings.
- Commitment to excellence and innovation.
- Customer satisfaction through quality, service, and value.
- Respect for the environment and communities.
- A culture of teamwork, collaboration, and respect for diversity of thought.
- Continuous learning, development, and growth.
- Safety as the first priority in all operations.
Net Zero by 2040
Sustainability Goal
The company aims to achieve net-zero emissions by 2040 through comprehensive sustainability initiatives.
- Implementation of energy-efficient technologies in all operations.
- Reduction in carbon footprint through sustainable practices.
- Investment in renewable energy sources like solar and wind.
- Commitment to circular economy principles in product design and waste management.
- Promotion of green building initiatives and sustainable infrastructure.
- Achieving gender balance across all levels of the organization.
- Female representation at leadership positions increased year over year.
- Commitment to gender-neutral policies and equal pay for equal work.
- Fostering an inclusive workplace through mentorship programs and training.
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