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Customer Service Representative
Gfl Environmental Inc.
Providing excellent customer service to clients via inbound/outbound calls, emails, and web, handling customer concerns and complaints, and maintaining customer information.
13d ago
$22 - $27
Entry-level
Full Time
Fort Wayne, IN
Onsite
Company Size
20,000 Employees
Service Specialisms
Solid waste management
Recycling
Liquid waste management
Hazardous liquid waste disposal
Infrastructure services
Site excavation
Demolition
Shoring
Sector Specialisms
Municipal
Homeowners Associations (HOAs)
Industrial
Commercial
Residential
Government
Solid Waste Management
Liquid Waste Management
Role
What you would be doing
data entry
issue resolution
customer service
payment processing
credit checks
work orders
- Assist in answering questions relating to benefits, vacation time, leave of absence, etc.
- Track customer information and concerns and enter data into database.
- Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
- Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
- Assist in completing the Affirmative Action log for all applicants.
- Run credit checks on new customers.
- Process customer payments via internet and take cash payments as needed.
- Answer incoming and make outgoing customer telephone calls.
- Maintain new account files.
- Key all new/cancelled accounts into Tower system and verify in system.
- Work with supervisors to ensure that all missed stops and special pick ups are completed daily.
- Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
- Receive and resolve, within established guidelines, customer questions and concerns.
- Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
- Scan all contracts into system and maintain records of them.
- Provide timely and accurate information regarding missed stops or other customer concerns.
- Download, distribute and answer all customer inquiries received via email.
- Operate standard office equipment (i.e., copier, facsimile, personal computer).
- Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.
- Generate call-in work orders for drivers
- Enter new subscription residential accounts into system.
- Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.
- Take web request and process payments by phone.
- May provide back up assistance for Office Coordinator.
- Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.
What you bring
outlook
word
excel
problem solving
ged
customer service
- Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
- Ability to stand, sit, walk, use hands and fingers, talk and hear.
- Proficient in Microsoft Outlook, Microsoft Word and Excel.
- Ability to implement solutions to general and specific customer concerns.
- Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Good problem solving ability.
- Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
- High School Diploma or GED.
- Noise level is usually moderate.
- Two (2) to four (4) years customer service call center experience.
- Excellent data entry skills.
- Possess good organizational skills and record keeping skills.
- Work in indoor office environment 95% of the time.
- Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
- 401(k) with an employer match
- 15 days of paid time off
- Paid holidays
- Employee Assistance Program with free counseling services.
- 4 medical plan options including an HSA with employer contribution & match program
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- company policy to conform with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
People also searched
Company
Overview
Born in 2007
Year of founding through merger
The company was formed through the merger of several Canadian waste firms, marking its official inception.
4th Largest
Market ranking in North America
GFL has grown to become the fourth-largest diversified environmental services provider in Canada and the US.
Over 25 States
US operational footprint
GFL's services span over half of the United States, showcasing its extensive national reach.
Multi-Billion Dollars
Annual revenue figures
The company reports significant annual revenues, reflecting its financial strength and market presence.
- Quickly transformed into a North American environmental powerhouse.
- Headquartered in Vaughan, Ontario.
- Manages solid waste hauling, landfills, transfer stations, material recovery, liquid waste collection, vacuum truck service, soil remediation, and bulky-item pickups.
- Crafts integrated solutions, often replacing multiple vendors, with a signature bright green fleet.
- Notable projects include large municipal waste-collection contracts in Toronto, Halifax, and Windsor, plus excavation work at Toronto’s Pan Am Aquatics Centre.
- Expanded via strategic US acquisitions, such as Rizzo Environmental and Waste Industries, boosting its footprint and service scope.
- Operates material-recovery facilities and regularly files SEC and TSX reports.
- The Full Circle Project allows communities to vote on local charitable giving, blending service delivery with civic engagement.
- Grow For Life
- Safe For Life
- Sustainable For Life
- Team Green
30% reduction
GHG Emission Target
Targeting a 30% absolute reduction in Scope 1 and 2 emissions by 2030 from a 2021 baseline.
40% recovery
Recyclables Recovery Goal
Goal to increase recyclables recovery at MRFs by 40% by 2030.
85% RNG
CNG Fleet Goal
Aim for 85% of CNG fleet powered by RNG by 2030.
100% renewable
Renewable Energy Goal
Aim for 100% renewable energy in operations they control by 2030.
- Vision: to be Green For Life through accessible, cost-effective, and sustainable environmental solutions
- Published a Sustainability Action Plan in 2022 outlining climate strategy
- Aligned reduction target with Global Methane Assessment, SBTi and IEA Net Zero pathway
- Currently increasing landfill gas capture, expanding CNG/RNG fleet, and installing renewable electricity
- Goal to double beneficial use of landfill biogas by 2030
- Avoided/sequestered 12.1 Mt CO₂e in landfills in 2021 (up from 7.9 Mt in 2020)
- 2021 baseline: Scope 1 emissions 3.942 Mt CO₂e, Scope 2 emissions 0.033 Mt CO₂e
2024
Employee Engagement Survey
Conducted the first company-wide employee engagement survey to understand workplace satisfaction and areas for improvement.
2024
Green Leaf Scholars Program
Launched a scholarship program for dependents of full-time employees to support educational opportunities.
Women in Waste
Inclusion Program
Implemented the Women in Waste program to enhance women's participation in waste management roles.
Multi-Year
DEI&B Roadmap
Committed to developing a comprehensive, long-term roadmap for advancing diversity, equity, inclusion, and belonging.
- Implemented Women in Waste (WIW) program to increase women’s participation
- Launched Green Leaf Scholars Program in 2024 for dependents of full‑time employees
- Committed to building multi‑year DEI&B roadmap
- Goal to increase percentage of women across GFL (no specific percentage disclosed)
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