Specification Sales Support Advisor at Dimplex Uk in Southampton, England, United Kingdom | Kablio

Role

Description

crm maintenance

lead management

product sizing

sales enquiry

quality assurance

project registration

Carry out CRM database maintenance and cleansing tasks to ensure records are accurate.
Provide customer support via all media routes to ensure excellent levels of customer service are maintained.
Uphold the highest standards of quality, protect and consider the environment whilst adhering to our ISO9001 and ISO14001 processes and procedures.
Carry out product sizing processes to ensure suitable product types are proposed.
Support all incoming customer sales enquiries requiring product selection for Dimplex heating and Xpelair ventilation systems, optimising sales opportunities when presented.
Identify and process all incoming sales leads, providing effective handling to maximise sales opportunities across all Dimplex brands.
Assist external sales teams to maintain customer relationships, updating information where necessary.
Follow up responses to Marketing campaigns and events to develop leads and qualify into project opportunities.
Register all new projects and maintain any necessary updates onto CRM (Dynamics 365) to support the sales teams with the management of their projects, quotations and sales pipelines.
Carry out any other reasonable function necessary as requested by the line manager or their superiors and provide reasonable cover for others within the team.

Requirements

hvac

iso

dynamics 365

sap

driving licence

communication

Understand the basic requirements of building regulations to support the promotion of product related features and benefits (full training provided).
Excellent attention to detail
Decision making through best practice
Can do, customer focussed attitude
Excellent communication skills to support customers and colleagues clearly and effectively
Ability to complete a variety of people and system-based tasks
Positive and friendly phone manner
Experience of operating within an ISO accredited structure
Experience of using CRM System ideally Dynamics 365
Full UK Driving Licence
Strong written and verbal skills
Knowledge of HVAC products, industry & building regulations
Experience of using SAP or similar ERP systems

Benefits

Flexible approach

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Leading brand specializing in energy-efficient heating and cooling systems.
Offer innovative solutions tailored to both residential and commercial markets.
Known for a ground-breaking approach to sustainable climate control.
Product range includes advanced electric heating, air conditioning, and integrated control systems.
Innovative designs have become standard in homes and businesses seeking reliable, cost-effective heating and cooling.
Industry leader providing solutions that reduce energy consumption and carbon footprints.

Culture + Values

Delivering sustainable comfort – “We devote our energy to deliver comfort and sustainability. Without compromise.”
Empowering people – “We actively seek to partner with people to make better choices as we all strive for a better tomorrow.”
Heartfelt solutions – “We develop solutions for the living, breathing heart of buildings and homes for a better tomorrow.”

Environment + Sustainability

80% by 2025

Carbon Emissions Reduction Target

Aiming to significantly lower carbon emissions to contribute to global sustainability efforts.

2050

Carbon-Neutral Business Goal

Committed to achieving complete carbon neutrality by mid-century.

3.68 kW

Solar PV Capacity

Installed solar panels at HQ to generate clean electricity on-site.

5% annual

Carbon Reduction Targets

Group-wide strategy includes annual carbon reduction goals across manufacturing sites.

Certified net-zero at Southampton office via energy-saving and on-site initiatives.
Operates under Glen Dimplex’s ‘Empower Now’ strategy focusing on product innovation, resource management, employee engagement, and partner collaboration.
Manufacturing sites in NI certified to ISO 14001 for environmental management.

Inclusion & Diversity

8500 employees

Global workforce

Operating a network of approximately 8500 employees across multiple countries.

We care about people – Emphasises long‑term relationships built on professionalism and trust.
We think customer – Focus on listening to and understanding customer needs.
We value innovation – International problem‑solvers leveraging human ingenuity and technology.
We keep it simple – Streamlined solutions making complexity manageable.
No publicly available gender‑split data or specific DEI targets disclosed.

Articles

Careers at Dimplex

Sustainability Initiatives

Dimplex Product Range

Role

Description

crm maintenance

lead management

product sizing

sales enquiry

quality assurance

project registration

Carry out CRM database maintenance and cleansing tasks to ensure records are accurate.
Provide customer support via all media routes to ensure excellent levels of customer service are maintained.
Uphold the highest standards of quality, protect and consider the environment whilst adhering to our ISO9001 and ISO14001 processes and procedures.
Carry out product sizing processes to ensure suitable product types are proposed.
Support all incoming customer sales enquiries requiring product selection for Dimplex heating and Xpelair ventilation systems, optimising sales opportunities when presented.
Identify and process all incoming sales leads, providing effective handling to maximise sales opportunities across all Dimplex brands.
Assist external sales teams to maintain customer relationships, updating information where necessary.
Follow up responses to Marketing campaigns and events to develop leads and qualify into project opportunities.
Register all new projects and maintain any necessary updates onto CRM (Dynamics 365) to support the sales teams with the management of their projects, quotations and sales pipelines.
Carry out any other reasonable function necessary as requested by the line manager or their superiors and provide reasonable cover for others within the team.

Requirements

hvac

iso

dynamics 365

sap

driving licence

communication

Understand the basic requirements of building regulations to support the promotion of product related features and benefits (full training provided).
Excellent attention to detail
Decision making through best practice
Can do, customer focussed attitude
Excellent communication skills to support customers and colleagues clearly and effectively
Ability to complete a variety of people and system-based tasks
Positive and friendly phone manner
Experience of operating within an ISO accredited structure
Experience of using CRM System ideally Dynamics 365
Full UK Driving Licence
Strong written and verbal skills
Knowledge of HVAC products, industry & building regulations
Experience of using SAP or similar ERP systems

Benefits

Flexible approach

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Leading brand specializing in energy-efficient heating and cooling systems.
Offer innovative solutions tailored to both residential and commercial markets.
Known for a ground-breaking approach to sustainable climate control.
Product range includes advanced electric heating, air conditioning, and integrated control systems.
Innovative designs have become standard in homes and businesses seeking reliable, cost-effective heating and cooling.
Industry leader providing solutions that reduce energy consumption and carbon footprints.

Culture + Values

Delivering sustainable comfort – “We devote our energy to deliver comfort and sustainability. Without compromise.”
Empowering people – “We actively seek to partner with people to make better choices as we all strive for a better tomorrow.”
Heartfelt solutions – “We develop solutions for the living, breathing heart of buildings and homes for a better tomorrow.”

Environment + Sustainability

80% by 2025

Carbon Emissions Reduction Target

Aiming to significantly lower carbon emissions to contribute to global sustainability efforts.

2050

Carbon-Neutral Business Goal

Committed to achieving complete carbon neutrality by mid-century.

3.68 kW

Solar PV Capacity

Installed solar panels at HQ to generate clean electricity on-site.

5% annual

Carbon Reduction Targets

Group-wide strategy includes annual carbon reduction goals across manufacturing sites.

Certified net-zero at Southampton office via energy-saving and on-site initiatives.
Operates under Glen Dimplex’s ‘Empower Now’ strategy focusing on product innovation, resource management, employee engagement, and partner collaboration.
Manufacturing sites in NI certified to ISO 14001 for environmental management.

Inclusion & Diversity

8500 employees

Global workforce

Operating a network of approximately 8500 employees across multiple countries.

We care about people – Emphasises long‑term relationships built on professionalism and trust.
We think customer – Focus on listening to and understanding customer needs.
We value innovation – International problem‑solvers leveraging human ingenuity and technology.
We keep it simple – Streamlined solutions making complexity manageable.
No publicly available gender‑split data or specific DEI targets disclosed.

Articles

Careers at Dimplex

Sustainability Initiatives

Dimplex Product Range