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Tenancy Sustainability Advisor
Together Housing Group
Provide short-term interventions to support tenancy sustainment and income maximization, assisting tenants facing income-related challenges and welfare reforms.
19d ago
£31,166 - £31,166
Junior (1-3 years)
Full Time
Darwen, England, United Kingdom
Hybrid
Company Size
1,500 Employees
Service Specialisms
Property Development
Construction
Asset Management
Repairs and Maintenance
Social Housing
Sector Specialisms
Housing Management
Property
Employment
Corporate
Financial
Commercial
Social Housing
Property Management
Role
What you would be doing
client support
referral coordination
partnership maintenance
welfare reform knowledge
tenant advice
tenancy assistance
- To acquire and maintain understanding of services in the appropriate locality who can provide complementary / additional assistance to our customers including internal and external/ Assistance for those in crisis/ at risk of abuse (complex cases only) Corporate Duties housing support services and act as a key link to build and maintain partnerships
- Effective engagement of customers including promotion of self-reliance
- Starter tenancies - provide advice to new tenants who have been identified as having little or no experience of living independently
- To acquire and maintain a full understanding of income-related and neighbourhood management policies, procedures and processes and keep abreast of the welfare reform agenda and associated impacts for our customers
- Make referrals to and coordinate assistance from other Agencies and services following income- based intervention where underlying problems are identified which require more intensive and / or longer term support eg mental health, domestic abuse, safeguarding from abuse, bereavement support, hoarding, personal care & support. This could also include referral to internal housing support services (in place in certain localities
- Current tenants - using a risk-based approach, provide short term assistance to tenants who are ill-equipped to maintain the financial responsibilities relating to their tenancy.
- Make referrals and/or signpost to other Agencies and local services where more in-depth/specialist assistance is required with financial matters such as debt management, affordable loans through Credit Unions, Welfare to Work, employment and job-seeking support, Utility-switching companies
- Ensure that interventions for new and current tenants are time limited and outcome-focused, promoting self-reliance and commitment to sustaining rent payments and other tenancy related bills;
What you bring
vulnerable support
safeguarding
financial hardship
income advice
tenancy management
driving license
- Experience working with vulnerable people and/or customers from disadvantaged background and /or complex needs
- Knowledge of safeguarding and related agendas including domestic abuse
- Comprehensive understanding of reasons and underlying causes relating to arrears, financial exclusion and tenancy failure
- Experience advising customers on income-related matters, knowledge of best practice relating to assisting customers facing financial hardship
- Proven experience working within a housing environment, with a strong understanding of tenancy management and the challenges faced by housing tenants, including arrears prevention, sustaining tenancies, and supporting those with complex or vulnerable circumstances
- Detailed knowledge of the welfare reform agenda and wider external environment within which social housing providers operate
- A full UK driving license and access to a vehicle
- Starting salary of £31,166
- A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
- Your normal working hours will be 37 hours per week Monday-Friday
- Hybrid Role - Your typical working week will involve approximately: 3 days visiting tenants in their homes (this includes pre-booked appointments, door knocking, and follow-ups), and 2 days working from home.
- Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
- Health and wellbeing benefits including access to GPs
- Wide range of technical, professional, and personal development training opportunities
- 27 days holiday (rising to 32 over 5 years' service) + bank holidays
- Attractive pension scheme
- A flexible working environment, with a range of family friendly policies
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- basic criminal disclosure for successful candidate due to working with vulnerable members of society
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Company
Overview
15 years
Experience in Affordable Housing
Delivering affordable housing solutions for an extensive period, establishing a strong foundation in the industry.
- Operating primarily in the UK, Together Housing Group manages a diverse portfolio of residential properties, from new builds to large-scale renovations.
- With a strong commitment to local communities, the Group offers a range of support services to tenants, ensuring that housing isn't just about a building, but a home.
- Over the years, Together Housing Group has grown its expertise in developing sustainable housing models that meet the evolving needs of urban and rural populations.
- The company regularly embarks on projects involving the regeneration of local neighborhoods, revitalizing underused spaces and creating a lasting social impact.
- Despite being a non-profit, Together Housing Group operates with a clear business strategy focused on long-term sustainability, securing funding through various channels to reinvest into community-focused initiatives.
- With a forward-looking vision, the company is involved in innovative housing projects such as green energy initiatives and tech-enhanced living solutions for residents.
- Customer Focused
- Innovation and Improvement
- Collaboration
- Respect
- Integrity
- Accountability
Net Zero Carbon
2050 Target
The company aims to achieve net zero carbon emissions by the year 2050, marking a significant commitment to reducing its environmental impact.
- Reducing energy consumption across the business
- Energy efficient homes and upgrades to existing properties
- Committed to reducing carbon emissions through new development projects
- Promoting sustainability through waste reduction and recycling programs
- Continuous investment in green technologies for improved building efficiency
- Diversity and inclusion embedded in recruitment and talent management strategies
- Gender Pay Gap reporting and action plans
- Targeting a balanced workforce with diverse leadership representation
- Promoting equality of opportunity in all aspects of employment
- Regular training and awareness programs to foster inclusive behaviors
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