Senior Business Process Analyst at Pacific Gas And Electric Company in Oakland, California, United States | USD93,000-146,000 | Kablio

Role

Description

dashboard development

root cause

predictive analytics

process improvement

project management

process training

The Electric Engineering team ensures the delivery of safe and reliable electric service to our customers. It is responsible for PG&E’s electric distribution and transmission operations, including planning, engineering, maintenance and construction, asset management, business planning, restoration, and emergency response.

The role evaluates the effectiveness of business processes, practices, and procedures, recommending improvements. It performs analysis on complex data models, identifies inefficiencies, and proposes solutions that enhance operational effectiveness.

Build and maintain dashboards to identify trends, bottlenecks, and key performance indicators for data‑driven decision‑making.
Perform root‑cause analysis on complex processes using customized reports and data.
Develop or revise data analyses to predict business outcomes from multiple variables.
Conduct studies, create metrics, and present recommendations related to business strategy and operations.
Develop and deliver end‑to‑end process training materials to support business needs.
Provide guidance to Business Process Analysts and Business Process Analyst Associates.
Manage small‑to‑mid‑size projects and lead cross‑functional initiatives, defining scope, timelines, and resources.
Collaborate with peers and management across departments to exchange ideas and gather information.
Update work procedures, maintain process documentation, and deliver training materials.

Requirements

bachelor

lean six sigma

4 years

statistics

mathematics

Candidates must hold a Bachelor of Science in Business, Statistics, Mathematics, or a related field, or have equivalent experience, and possess at least four years of relevant work experience. A Lean Six Sigma Green Belt certification is desired.

Benefits

This position is hybrid, working from a remote office and an assigned work location within the PG&E Service Territory, with flexibility in the Bay Area or California. The salary range is $98,000–$146,000 for the Bay Area and $93,000–$139,000 for California, with actual compensation based on skills, experience, and other factors.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1905

Year Founded

The company was established in 1905, marking its long-standing presence in the energy sector.

16M

People Served

The company provides energy services to over 16 million individuals across Northern and Central California.

Focus on delivering safe, reliable, and affordable electricity and natural gas to a diverse customer base.
Operations span from energy generation, transmission, and distribution to customer service and renewable energy solutions.
Heavily involved in the development of green energy sources, including solar and wind power.
Maintains a key role in maintaining the region’s energy grid and supporting sustainable growth.
Pioneered energy efficiency programs to help reduce consumption and minimize costs for customers.
Recognized for innovation in grid modernization and integration of clean energy into California’s power mix.
Faced challenges, including natural disasters like wildfires, which have shaped its operations and future strategies.
Remains a cornerstone of California's energy sector, continuously working to improve and modernize the grid.

Culture + Values

Safety is prioritized above all.
Accountability is expected of everyone.
Integrity, transparency, and humility guide actions.
Customer service is a primary focus.
Change, innovation, and continuous improvement are embraced.
Diversity and inclusion are valued.
Communication involves speaking up, listening, and following through.
Success is achieved through collaboration and partnership.
Teamwork and unity are emphasized.

Environment + Sustainability

100% GHG-Free

Electricity Supply

Delivering entirely greenhouse gas-free electricity in 2023.

3M EVs

Electric Vehicle Fueling

Aim to fuel 3 million electric vehicles annually by 2030.

58M CO2

CO2 Reduction Target

Expected reduction in CO2 emissions from electric vehicle use by 2030.

2,100 MW

Battery Storage

Total battery storage deployed as of April 2024.

Targeting net zero greenhouse gas emissions by 2040.
Aiming for a 70% renewable energy power mix by 2030.
Planning to blend 15% renewable natural gas in pipelines by 2030.
Targeting 48 million metric tons of lifecycle emissions reductions via efficiency and electrification by 2030.
Committed to becoming climate-positive by 2050.

Inclusion & Diversity

18-year streak

Corporate Equality Index

Consistently achieved a perfect score on the Human Rights Campaign's Corporate Equality Index for 18 consecutive years.

Nine-year 100%

Disability Equality Index

Maintained a perfect score on the Disability Equality Index for nine consecutive years.

26% women

Workforce composition

Approximately 26% of the workforce are women among ~28,000 employees.

50% minorities

Diverse workforce

Over half of the workforce identifies as a minority.

Middle management: 34% women; senior management: 42% women; executive officers: 50% women.
Employee resource groups: 11 groups supporting diverse communities including Women, LGBTQ+, veterans, disabilities.
Annual DEI awards and partnerships with Society of Women Engineers, National Society of Black Engineers, Out & Equal.

Articles

PG&E Careers

PG&E Sustainability

PG&E Newsroom

PG&E Community Programs

Role

Description

dashboard development

root cause

predictive analytics

process improvement

project management

process training

Build and maintain dashboards to identify trends, bottlenecks, and key performance indicators for data‑driven decision‑making.
Perform root‑cause analysis on complex processes using customized reports and data.
Develop or revise data analyses to predict business outcomes from multiple variables.
Conduct studies, create metrics, and present recommendations related to business strategy and operations.
Develop and deliver end‑to‑end process training materials to support business needs.
Provide guidance to Business Process Analysts and Business Process Analyst Associates.
Manage small‑to‑mid‑size projects and lead cross‑functional initiatives, defining scope, timelines, and resources.
Collaborate with peers and management across departments to exchange ideas and gather information.
Update work procedures, maintain process documentation, and deliver training materials.

Requirements

bachelor

lean six sigma

4 years

statistics

mathematics

Benefits

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1905

Year Founded

The company was established in 1905, marking its long-standing presence in the energy sector.

16M

People Served

The company provides energy services to over 16 million individuals across Northern and Central California.

Focus on delivering safe, reliable, and affordable electricity and natural gas to a diverse customer base.
Operations span from energy generation, transmission, and distribution to customer service and renewable energy solutions.
Heavily involved in the development of green energy sources, including solar and wind power.
Maintains a key role in maintaining the region’s energy grid and supporting sustainable growth.
Pioneered energy efficiency programs to help reduce consumption and minimize costs for customers.
Recognized for innovation in grid modernization and integration of clean energy into California’s power mix.
Faced challenges, including natural disasters like wildfires, which have shaped its operations and future strategies.
Remains a cornerstone of California's energy sector, continuously working to improve and modernize the grid.

Culture + Values

Safety is prioritized above all.
Accountability is expected of everyone.
Integrity, transparency, and humility guide actions.
Customer service is a primary focus.
Change, innovation, and continuous improvement are embraced.
Diversity and inclusion are valued.
Communication involves speaking up, listening, and following through.
Success is achieved through collaboration and partnership.
Teamwork and unity are emphasized.

Environment + Sustainability

100% GHG-Free

Electricity Supply

Delivering entirely greenhouse gas-free electricity in 2023.

3M EVs

Electric Vehicle Fueling

Aim to fuel 3 million electric vehicles annually by 2030.

58M CO2

CO2 Reduction Target

Expected reduction in CO2 emissions from electric vehicle use by 2030.

2,100 MW

Battery Storage

Total battery storage deployed as of April 2024.

Targeting net zero greenhouse gas emissions by 2040.
Aiming for a 70% renewable energy power mix by 2030.
Planning to blend 15% renewable natural gas in pipelines by 2030.
Targeting 48 million metric tons of lifecycle emissions reductions via efficiency and electrification by 2030.
Committed to becoming climate-positive by 2050.

Inclusion & Diversity

18-year streak

Corporate Equality Index

Consistently achieved a perfect score on the Human Rights Campaign's Corporate Equality Index for 18 consecutive years.

Nine-year 100%

Disability Equality Index

Maintained a perfect score on the Disability Equality Index for nine consecutive years.

26% women

Workforce composition

Approximately 26% of the workforce are women among ~28,000 employees.

50% minorities

Diverse workforce

Over half of the workforce identifies as a minority.

Middle management: 34% women; senior management: 42% women; executive officers: 50% women.
Employee resource groups: 11 groups supporting diverse communities including Women, LGBTQ+, veterans, disabilities.
Annual DEI awards and partnerships with Society of Women Engineers, National Society of Black Engineers, Out & Equal.

Articles

PG&E Careers

PG&E Sustainability

PG&E Newsroom

PG&E Community Programs