Front Office Executive

Description

The Front Office Executive serves on the front lines of customer service, managing one of the busiest places in the office – the front desk. You will greet visitors, guide them and employees, and handle all incoming and outgoing calls with professionalism and politeness. The role sets the benchmark for a good first impression and continuously seeks ways to maintain and improve the front office experience.

Daily responsibilities include maintaining reception displays with the latest magazines and newspapers, updating telephone registers, call‑tracking logs and client contact databases, and performing general administrative and help‑desk tasks. You will also contribute to the monthly management report for the client, participate in emergency evacuation procedures, and develop policies and procedures for reception functions. Additional duties may involve managing conference rooms, coordinating events, and arranging flower decorations.

• Greet visitors, manage front‑desk operations, and handle inbound/outbound calls professionally.
• Maintain and update reception displays, magazines, and newspapers to ensure a welcoming environment.
• Keep telephone registers, call‑tracking logs, and client contact databases current.
• Perform general administrative duties and assist with help‑desk tasks.
• Contribute to monthly client management reports and participate in emergency evacuation procedures.
• Develop and enforce reception policies and procedures.
• Coordinate conference rooms, events, and related services such as flower arrangements.

Requirements

To succeed, you should be a graduate in any discipline with one to five years of front‑desk or reception management experience. Proven experience with continuous‑improvement initiatives, client reporting, occupational safety requirements, and strong computer literacy is essential. A strong customer‑service focus, unmatched people skills, and outstanding multitasking ability are also required.

• Hold a graduate degree and 1–5 years' experience in front‑desk or reception management.
• Demonstrated experience with continuous‑improvement initiatives and client reporting.
• Strong customer‑service orientation with exceptional people and multitasking skills.
• Proficient in occupational safety requirements and computer systems.

Benefits

At JLL you will be supported in becoming the best version of yourself through an entrepreneurial and inclusive work environment, a dedicated Total Rewards Program, and a competitive pay and benefits package.

• Receive competitive compensation, Total Rewards Program, and a supportive, inclusive workplace.

Training + Development

Interview process

Visa Sponsorship

Security clearance