Carry out complex diagnosis to determine the likely cause of reported Engine problems both mechanical and Electrical including aftertreatment systems using Perkins EST and specialist diagnosis equipment. Update the customer with any information for the work required. Provide a comprehensive detailed report to allow Diperk to construct a quote as requested by the customer. (25%)
Working directly with customers.
Communicate with customer / End user to ensure knowledge of customer procedures, adhere to site requirements. Provide an estimate of arrival time. (10%)
Undertake a local site risk assessment prior to commencing service work, preparing an appropriate method statement in line with standard situation procedures and principles, or discuss rectification of site circumstances with customer and/or Diperk supervisor so that all work is carried out in accordance with health and safety requirements. Inspect and test completed machine to ensure unit is operating to expected performance levels, reporting any further defects or suspect conditions to the customer to support the ongoing operational effectiveness of the machine. Finish the service reports and warranty documentation to enable the correct and timely charging of the customer and suppliers. Ensure compliance with all Health and Safety policies and procedures.
Perform Pre task assessments to ensure the site and tasks performing are safe and in line with the Diperk/Finning safety standards (20%)
Undertake Major overhauls, minor repairs, and Preventative Maintenance service work on the Perkins engines to the agreed work plan, removing and dispatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards. (25%)
Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer. (10%)
Requirements
heavy earthmoving
diesel engines
nvq3
driving licence
field service
problem solving
Good interpersonal skills and ability to build positive relationships across all levels of the business.
Effective problem solver with strong analytical skills
Heavy Earth Moving equipment operating.
5 years’ experience in a field service environment.
Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines.
Ability to follow processes and best practices.
Engineering qualification at NVQ level 3 or equivalent
High attention to detail required.
Warranty Processes. (Desirable)
Being available to support a call out Rota for out of hours breakdowns and service requests from our customers, being available for overtime and travel throughout the UK with occasional overnight stays (10%)
Field-based diagnosis tools and equipment is essential
In depth knowledge of Diesel engines.
Commissioning processes (Desirable)
Full UK driving Licence.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
has a rich history rooted in providing essential equipment and services to industries like construction, mining, and energy.
operates in key global markets including Canada, South America, and the UK.
specializes in providing solutions for heavy industries, delivering construction, mining, and energy services across vast sectors.
plays a crucial role in powering large-scale infrastructure projects and driving resource development.
offers parts, maintenance, and innovative technological solutions to clients worldwide.
has supported some of the largest and most ambitious projects globally.
has made significant strides in advancing digital technologies and remote monitoring solutions to enhance equipment performance and customer satisfaction.
Culture + Values
Safety First: Ensuring a safe and healthy work environment for all employees.
Integrity: We act with integrity, doing the right thing even when no one is watching.
Customer Success: We aim to create long-term value for our customers and build lasting relationships.
Excellence: We strive for excellence in everything we do and continuously improve.
Innovation: We embrace innovation to stay ahead in the industry and improve the services we offer.
Teamwork: We work together across borders to achieve common goals and respect each other’s contributions.
Environment + Sustainability
2050
Net Zero Emissions Target
Achieving net-zero emissions by this year.
Reduction of greenhouse gas emissions, energy use, and waste generation.
Enhancing energy efficiency and sustainability practices across operations.
Commitment to carbon neutrality across operations through energy reduction and carbon offsetting initiatives.
Innovative technologies such as electric machines and sustainable fuel options are being adopted to lower environmental impact.
Inclusion & Diversity
Striving to achieve a balanced workforce with a focus on increasing female representation in leadership roles.
Ongoing efforts from leadership to improve gender diversity and inclusion.
Programs to ensure an inclusive environment where everyone has equal opportunities to thrive.