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Learning & Capability Specialist
openreach
Design and deliver learning & capability solutions for BT Group customers.
7d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Birmingham, England, United Kingdom
Hybrid
Company Size
1500+ globally Employees
Service Specialisms
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Sector Specialisms
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Role
What you would be doing
data analysis
learning evaluation
project management
risk management
product development
stakeholder management
- Continuously gathers feedback from end-users and stakeholders to refine products that are value-add and customer-centric.
- Provides individual and group coaching as part of a product offer.
- Data Analysis: Collects and interprets data in order to uncover patterns and trends.
- Provides expert facilitation of experiences, or facilitation advice, to a variety of audiences focused on capability uplift.
- Learning Evaluation: Defines, measures and interprets learning impact in relation to the organisation’s performance objectives or expectations using a range of quantitative and qualitative methodologies.
- Works closely with key stakeholders to identify customer needs and translating them into product requirements and user stories.
- Measures, monitors and analyses the outcomes and impact of learning products.
- Supports the product owner on individual products or parts of a larger portfolio and supports in managing a multifunctional delivery team which can include external suppliers.
- Designs and develops products keeping a commercial focus, assessing cost and value drivers, developing cost-effective solutions; manages product delivery in budget and reviewing return on investment.
- Stakeholder Management: Organises, monitors and improves relationships with stakeholders.
- Identifies and leverages qualitative and quantative data and analytics to support the tracking of objectives, products outcomes and impact of learning interventions.
- Project/Programme Management: Handles a project or portfolio of projects as they progress through the typical stages of the project lifecycle including initiation, planning, execution and closure.
- Works as part of a delivery team within a squad, supporting specific activities in the product lifecycle for interventions that drive and enhance colleague experiences across BT Group.
- Provides expertise in behavioural and capability development, alongside deep insights into current theory, best practices, and research, to design and facilitate impactful learning products that drive performance and create meaningful shifts in capability.
- Risk Management: Identifies, evaluates and manages risks by developing and implementing strategies, frameworks, policies, procedures and practices.
- Leads on the definition, scoping, design, development, deployment and facilitation of learning and capability interventions.
What you bring
behavioural science
agile
learning design
commercial acumen
- Behavioural Change: familiar with behavioural science and behavioural change management.
- Agile Methodologies: Manages projects by dividing tasks into short phases of work (known as sprints) and frequently reassess and adapt plans.
- Learning Design, including Digital: Expert at designing and developing learning interventions using best practice methods, including digital solutions, to create efficient and effective learning experience.
- Commercial Acumen: Possesses knowledge of critical business concepts relevant to the business unit and demonstrates ability to use deep business knowledge to inform decision-making.
- 24/7 private virtual GP appointments for UK colleagues
- From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- 10% on target bonus
- 2 weeks carer’s leave
- 25 days annual leave (not including bank holidays), increasing with service
- Option to join BT Shares Saving schemes.
- Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
- World-class training and development opportunities
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