Global manufacturer and distributor of fire sprinklers, valves and system components
Provide customer service, process orders, resolve issues for fire sprinkler company
1 months ago ago
Expert & Leadership (13+ years)
Full Time
Houston, TX
Office Full-Time
Company Size
473 Employees
Service Specialisms
Fire Protection
Engineering
Design
Installation
Maintenance
Sector Specialisms
Residential
Commercial
Industrial
Energy
Infrastructure
Data Centers
Power Generation
Transportation
Role
Description
order processing
complaint resolution
customer database
customer communication
safety compliance
sales coordination
Provides timely feedback regarding service failures or customer concerns
Works closely with the Operations Supervisor as directed
Processes customer orders, changes, and returns
Resolves customer complaints by investigating problems, developing solutions, and making recommendations
Works closely with Sales Representatives on quotes, status of orders etc.
Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
Responsible for communicating with customers via phone, email, fax, etc.
Requirements
microsoft office
crm dynamics
as400
data entry
associate degree
customer service
Works systematically and logically to resolve problems
Proficient in Microsoft Office, Microsoft CRM Dynamics, and AS400 Software
2 + years of Customer Service experience in the manufacturing or construction industry
Proficient in computer data entry
Strong communication and interpersonal skills
Excellent time management ability
Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
Possesses strong commitment to team environment while working well with others
Outstanding attention to detail and accuracy
Associates' Degree in Business and/or Related Field
Knowledge of technical details of the company product
Ability to handle adversity and conflict with successful outcomes
Outstanding customer service skills
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1920 Founded
Year of Establishment
The company was established in 1920, marking the beginning of its legacy in fire-safety technology.
2024 Acquisition
Private Equity Investment
Acquired by Tailwind Capital in 2024, signaling a new era of growth and expansion.
450,000 sq ft
Factory Size
The Liberty, SC factory spans over 450,000 square feet, showcasing advanced production capabilities.
Four Generations
Family Leadership
Over four generations of Fee-family leadership have driven innovation and legacy in fire-safety technology.
Quietly grown from a New York startup to a global fire-safety force.
Flagship factory features advanced, ISO-certified automated production.
Serves projects from high-rise commercial buildings to lithium-ion battery storage.
Distributes fire-protection infrastructure across the U.S., U.K., Germany, Singapore, China, Australia, and UAE.
Typical projects include storage warehouses, industrial plants, residential complexes, and tunnel systems.
Innovations include ESFR P25 high-ceiling sprinklers, MV spray nozzles, FX dry-pipe valves, and WP window-protection sprinklers.
Culture + Values
Manufacturing the highest quality sprinklers and valves
Producing and distributing a complete line of system components
Providing innovative solutions
Delivering the highest level of customer service
Teaming with customers as valuable strategic partners
Integrity, honesty, and professionalism in business affairs
Everyone working together, as a team, in a cooperative spirit
Environment + Sustainability
92%-98% Recycled
Fire Sprinkler Products
Manufactured using a high percentage of recycled materials, primarily post-industrial and a smaller percentage post-consumer.
95%-99% Recycled
Valve Products
Manufactured using a high percentage of recycled materials, primarily post-industrial and a smaller percentage post-consumer.
ISO 14001‑2015 certification
Commitment to developing products that use recycled materials and reduce use of natural resources
Inclusion & Diversity
No publicly stated DEI strategy or gender‑related data found.