Customer Service Representative

Description

• Provides timely feedback regarding service failures or customer concerns
• Works closely with the Operations Supervisor as directed
• Processes customer orders, changes, and returns
• Resolves customer complaints by investigating problems, developing solutions, and making recommendations
• Works closely with Sales Representatives on quotes, status of orders etc.
• Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
• Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
• Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
• Responsible for communicating with customers via phone, email, fax, etc.

Requirements

• Works systematically and logically to resolve problems
• Proficient in Microsoft Office, Microsoft CRM Dynamics, and AS400 Software
• 2 + years of Customer Service experience in the manufacturing or construction industry
• Proficient in computer data entry
• Strong communication and interpersonal skills
• Excellent time management ability
• Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
• Possesses strong commitment to team environment while working well with others
• Outstanding attention to detail and accuracy
• Associates' Degree in Business and/or Related Field
• Knowledge of technical details of the company product
• Ability to handle adversity and conflict with successful outcomes
• Outstanding customer service skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance