Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Kablio AI applies for you. You just show up to the interviewKablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Senior Supervisor, IT Support
Nvent
Oversee a team of IT technicians providing level 1 and 2 support, ensure reliable operations, customer-first focus, delivery collaboration, embedded security, vulnerability management, compliance, risk management, and innovation.
21d ago
Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
New Berlin, WI
Onsite
Company Size
12,100 Employees
Service Specialisms
Engineering
Design
Technical Services
Project Management
Consulting
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
risk management
capacity management
vulnerability management
technology leadership
customer service
delivery collaboration
- Risk and Life-Cycle Management: Partner with service owners to monitor and lead life-cycle risk for all IT technology solutions and establish plans for remediating risks; work with IT leadership to budget and schedule remediation projects.
- Capacity Management: Apply resource management methods and tools to track and manage resource capacity and utilization within the team, and ensure appropriate allocation of resources.
- Vulnerability Management: Partner with infrastructure operations team to ensure PCs and workstations are regularly patched and in compliance with nVent standards and policies.
- Innovation and Technology Leadership: Partner with Enterprise Solution teams to conduct research on emerging products, services, protocols, and standards in support of IT technology procurement and development efforts; proceed with new solutions only when technologies have evolved to the point of being ready to produce reliable, safe services. Display bias towards stability over innovation.
- Customer First: Ensure support staff provides consistently high-level of customer service to clients; maintain focus on improving services and support provided to customers.
- Delivery Collaboration: Work closely with other IT teams to understand end user impact of changes and project activities; coordinate communication and training of personnel to support end users throughout change process.
- Reliable Operations: Design, implement, and operate IT service and support processes, in conjunction with the enterprise solutions teams and leadership, to ensure reliable service and support to our clients and delivery within defined SLAs. Manage process for communicating outage activities to the business.
- People Development: Lead and develop a team of IT technicians to build an environment where we are able to attract and retain talent, where people want to work, where they feel they have the opportunity to grow, and where they are clear about how they can be successful in their role.
- Embedded Security: Partner with Cyber Security teams to raise end user awareness of security standards; ensure service and support processes are developed and implemented with robust security embedded, in compliance with Critical Security Controls.
- Compliance: Ensure relevant IT procedures are developed and implemented in compliance with relevant SOX/IT general controls; support data collection requirements for audit.
What you bring
customer service
microsoft
bachelor’s
leadership
problem solving
itil
- Strong customer service orientation with the ability to explain technical concepts to non-technical users
- Experience with Microsoft technologies including M365/Office365, Windows, and Active Directory
- Bachelor’s degree in business or information systems preferred
- Innovative & adaptable
- Respectful and team oriented
- Ideally 5+ years of experience leading teams; supervising a regional support function would be a plus
- High sense of urgency and accountability
- Established collaboration and leadership skills to lead and participate in resolution of raised incidents across multiple technology domains
- Experience with end point technologies including laptops, mobile phones, printers, tablets, handheld scanners, and more
- A broad awareness of all of the products of the IT organization plus technical knowledge, to permit purely business-driven recommendations of the solutions most appropriate to internal clients’ needs
- Problem solving, troubleshooting, and analytical skills with the ability to define problems, collect data, establish facts, and draw valid conclusions
- Solid understanding of ITIL processes
- Operational knowledge of support processes
- Ability to motivate and direct staff members and subordinates
- Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
- A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
- Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
- A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
- Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- compliance with relevant sox/it general controls
- data collection requirements for audit
People also searched
Company
Overview
Founded in 1894
Historical Milestone
Rooted in over a century of legacy, tracing back to early pioneers like ILSCO (1894) and ERICO (1903).
$3B Revenue
Annual Financial Performance
Reporting over $3 billion in annual revenue, driving global expansion and strategic growth.
Over 100 Years Experience
Industry Leadership
Consolidating expertise in enclosures, thermal-management, and electrical-fastening systems.
450+ Patents
Innovative Portfolio
Collective patents held by brands including Cadweld, Caddy, Hoffman, ERICO, and Schroff.
- Spun off from Pentair in 2018, rapidly carving out a global identity under the nVent umbrella.
- Signature projects include modular data-center cooling systems, AI-ready liquid cooling units, and secure railway infrastructure enclosures.
- Thrives in high-growth sectors like data centers, industrial automation, power utilities, renewable energy, energy storage, buildings, and telecom.
- Integrity: We do the right thing.
- Customer Focus: We listen, anticipate, and act to meet the needs of our customers.
- Innovation: We embrace creativity and encourage new ideas to drive solutions.
- Excellence: We pursue the highest standards of quality and performance.
- Collaboration: We work together to achieve more.
- Accountability: We take ownership and deliver results.
Net Zero by 2050
Carbon Emissions Target
Aiming to achieve net-zero carbon emissions by mid-century.
30% Reduction by 2030
Greenhouse Gas Reduction
Plans to cut absolute greenhouse gas emissions by one-third by 2030.
10% Water Reduction by 2025
Water Consumption Goal
Targeting a 10% reduction in water usage globally.
100% Renewable Energy by 2025
Energy Transition Commitment
Committed to sourcing all energy from renewable sources in the near future.
- Energy efficiency is a focus across global manufacturing and distribution facilities.
23% women
Global Workforce Composition
The percentage of women in the workforce globally.
5% increase
Female Leadership Goal
Target to increase female representation in leadership roles by 2025.
- Fosters an inclusive culture where employees feel valued and respected.
- Developed programs to increase recruitment and retention of underrepresented groups.
Articles
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio