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Help Desk Coordinator
Biomed Realty
Providing face-to-face, phone, and email support for software and hardware issues, and maintaining computer and network systems for a real estate company in the life science industry.
15d ago
$3,077 - $3,847
Junior (1-3 years)
Full Time
South San Francisco, CA
Office Full-Time
Company Size
493 Employees
Service Specialisms
Real Estate Development
Property Management
Leasing
Asset Management
Facility Management
Sector Specialisms
Life Science
Technology
Biotechnology
Pharmaceutical
Scientific Research
Laboratory
Commercial Real Estate
Innovation Hubs
Role
What you would be doing
critical systems
desktop support
problem documentation
end user training
meeting coordination
device configuration
- Monitoring and supporting critical systems in a 24/7 environment.
- Perform desktop, system and network troubleshooting and installations.
- Document, track and monitor problems to ensure a timely resolution.
- Provide end user support and training.
- Setup and assist in meetings across all departments.
- Respond to phone, email and personnel requests for technical support.
- Planning and organizing
- Configure, maintain and implement desktops, notebooks, mobile devices and network systems.
What you bring
problem solving
oral communication
experience required
degree
networking
troubleshooting
- Problem solving
- Ability to prioritize and complete multiple tasks under specific deadlines, while working in a fast paced production environment.
- Oral communication
- 1 - 3 years of experience of providing computer support and system administration required.
- Associates Degree and/or continuing education in Computer Science preferred. High School Diploma or equivalent required.
- Hands-on experience resolving networking, desktop and mobile device configuration issues.
- Quick learner with the motivation to investigate and learn new technology.
- Travel to regional offices and properties are required.
- Strong troubleshooting skills in Microsoft operating systems, Microsoft Office Suite, Mac OS, and mobile devices.
- Interpersonal Understanding
- Experience in performing system installations, technology migrations, hardware upgrades, and repairs.
- Attention to Detail
- Written communication
- Solid background in TCP/IP networking and troubleshooting in a Microsoft Windows networking environment.
- Stress tolerance
- Strong customer service and teamwork skills.
- Commuter Benefits
- 401(k) Retirement Savings Plan
- Pet Insurance
- Employer-Paid Medical, Dental, and Vision Insurance
- Paid Time Off and Paid Family Leave Benefits
- Lifestyle Spending Account
- ID Theft Insurance
- Tuition Reimbursement
- Flexible Spending Accounts
- 100% Employer-Paid Life & AD&D Insurance, Short and Long Term Disability
- Employee Assistance Program
- Legal Insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- e-verify program participation
Company
Overview
2004
Founded
Committed to life science and tech real estate since its inception.
$22B
Asset Value
Expanded its portfolio under Blackstone Real Estate.
16M sq ft
Managed Space
Controls significant lab and office space across key innovation hubs.
2.2M sq ft
Gateway of Pacific
Showcases capability to develop large-scale projects.
- Joined Blackstone Real Estate in 2016, expanding its portfolio to over $22 billion in asset value.
- Develops purpose‑built campuses like Gateway of Pacific (2.2M sq ft) and Seaport Science Center.
- Typical tenants include Apple, Pfizer, Thermo Fisher, and Gilead—leaders in science and tech R&D.
- Maintains an active pipeline with 2.7 million sq ft under construction to meet sector growth.
- Notable projects include Dexter Yard in Seattle and Granta Park in the UK—certified LEED, BREEAM, WELL.
- We are committed to creating long-term value through innovation, excellence, and integrity.
- Our team is driven by a passion for providing world-class real estate solutions for the life sciences industry.
- We prioritize collaboration and strive to be a trusted partner for our customers, communities, and stakeholders.
- We believe in continuous improvement, fostering a culture that encourages learning, development, and growth.
Net Zero by 2030
Emissions Goal
The company is committed to achieving net zero emissions through comprehensive sustainability measures.
- Integrate sustainable building practices with LEED and ENERGY STAR certifications.
- Implement energy-efficient systems, water conservation, and low-carbon technologies.
- Reduce energy consumption through renewable energy solutions and advanced building management systems.
- Track and report environmental impact through annual sustainability reports.
40%
Women in Executive Roles
Representation of women in leadership positions within the executive team.
- Fosters an inclusive and diverse workplace by building teams with varied perspectives and backgrounds.
- Provides equal opportunities for career growth and advancement regardless of gender, race, or other identifiers.
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