Description
troubleshooting
user training
system monitoring
it implementation
policy compliance
documentation
As a DT Site Support Specialist, you will ensure the robustness, scalability, and efficiency of IT support services at our sites by managing technical issues, maintaining IT infrastructure, and supporting end‑users.
- Troubleshoot and resolve technical issues to minimize downtime and disruption.
- Provide technical assistance and training to end‑users on IT tools and systems.
- Monitor IT systems proactively to identify and address potential issues.
- Collaborate with regional and global IT teams for local implementation of IT projects and initiatives.
- Assist in ensuring compliance with IT policies, security standards, and operational procedures locally.
- Document support requests, solutions, and infrastructure configurations for future reference.
- Stay updated on emerging IT technologies and recommend improvements for the site.
- Collaborate with global IT teams to implement and support site‑level technology solutions aligned with organizational goals.
- Proactively identify and resolve IT issues to enhance user experience.
- Work collaboratively with IT teams, vendors, and end‑users.
- Apply a problem‑solving approach to address technical challenges with practical solutions.
Requirements
itil
hardware
software
networking
servers
it degree
The ideal candidate holds a relevant degree or equivalent in Information Technology, Computer Science, or a comparable field, and has experience in IT support or site IT operations.
- Expert in delivering technical support for IT infrastructure and digital services at the site level.
- Deep knowledge of ITIL processes and maintenance of hardware, software, and networking components.
- Extensive experience managing site‑specific IT systems, including servers, end‑user devices, and network equipment.
- Adapt to site‑specific IT challenges and evolving technology needs.
Benefits
We offer a permanent contract based on a hybrid working mode, providing flexibility and work‑life balance.
Compensation is competitive, with a base salary range of $78,800 – $98,500 in the USA, plus a total rewards package that may include bonuses, incentives, and extensive benefits such as generous parental leave, comprehensive health coverage, flexible work arrangements, professional development resources, and employee resource groups.
- Minimum 16 weeks of parenting leave and comprehensive healthcare, disability, and life‑insurance coverage.
- Flexible work arrangements supporting work‑life balance, including part‑time or hybrid options.
- Access to employee assistance program, training platform, employee resource groups, mentorship, and free language courses.
Training + Development
Information not given or found
