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Night Auditor
Highgate
The Night Auditor is responsible for reconciling financial transactions, reviewing and compiling management reports, and ensuring the accuracy of guest billings. They also perform guest services functions and keep management informed of any unusual events or deviations from policies or procedures.
17d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Buffalo, NY
Onsite
Company Size
2,000 Employees
Service Specialisms
Hospitality
Real Estate Investment
Asset Management
Property Development
Hotel Management
Investment Management
Sector Specialisms
No specialisms available
Role
What you would be doing
financial accuracy
report preparation
credit card audit
month-end reporting
guest interaction
guest service
- Ensure accuracy of all numbers reported including statistics.
- Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
- Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
- Input and update financial information into corporate communications network.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Handle guest requests
- Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
- Prepare and distribute month-end reports.
- Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
- Attend all hotel required meetings and trainings.
- Audit and reconcile financial and statistical reports.
- Perform daily, weekly, monthly and annual data processing system functions as required.
- Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Ensure overall guest satisfaction.
- Maintain a warm and friendly demeanor at all times.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Respond to governmental inquiries upon receipt.
- Prioritize job functions in order to meet deadlines.
What you bring
high school diploma
computer skills
guest service
handling problems
maintaining confidentiality
- Must be able to cross-train in other hotel related areas.
- High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
- Must be able to prioritize job functions in order to meet deadlines.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be able to show initiative, including anticipating guest or operational needs.
- Guest Service Experience preferred.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Must be willing to cross train in other accounting or hotel-related areas.
- Computer knowledge/skills required.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Late/Overnight shift
- Flexible and long hours sometimes required.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks will be conducted for this job.
Company
Overview
Founded 1988
Year Established
The company was established in 1988 and has since grown into a global leader in investment and hospitality management.
- Specializes in identifying and unlocking value across the hospitality and real estate sectors.
- Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties.
- Expertise includes hotel operations, development, asset management, and investment strategies.
- Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets.
- Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations.
- Known for innovative strategies and the ability to transform and enhance real estate properties.
- Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.
- Commitment to excellence in hospitality
- Innovation through technology and operational efficiency
- Creating memorable guest experiences
- A culture of respect, integrity, and professionalism
- Collaborative team environment
2050
Net Zero Emissions Target
The company aims to achieve net zero carbon emissions by this year, marking a significant milestone in its sustainability journey.
- Commitment to reducing carbon footprint
- Investment in energy-efficient technologies
- Water conservation programs
- Sustainable sourcing and waste reduction efforts
- Focus on creating an inclusive and diverse workforce
- Gender balance initiatives, with a focus on leadership roles
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