Collections Manager at Irving Oil in Saint John, New Brunswick, Canada | Kablio

Role

Description

collections operations

risk analysis

reporting

process improvement

accounts monitoring

feature implementation

Develop and implement collection strategies with cross-functional teams to meet targets and reduce risk
Partner with IT and Support teams to execute new feature initiatives
Promote understanding of credit and collections policies, providing interpretation and clarification as needed
Balance multiple priorities while managing cross-functional stakeholder expectations
Build strong relationships and deliver exceptional customer service across diverse interactions
Drive continuous process improvements to boost efficiency and effectiveness
Apply analytical thinking and attention to detail to support financial risk management and sound decision-making
Monitor accounts receivable across portfolios to ensure timely collections and optimal resource allocation
Build and manage relationships across the business to proactively resolve issues
Lead all collections functions, including invoice follow-up, dispute resolution, and cash application support
Prepare and present reporting and analysis to key stakeholders
Collaborate with other collections teams to maintain seamless operations

Requirements

business admin

leadership

credit management

bilingual

ms office

jde

Possess post-secondary education in Business Administration or Finance, with 3+ years of leadership experience and a background in credit management
Demonstrate strong oral and written communication skills; bilingualism is considered an asset
Proficient in MS Office Suite (Word, PowerPoint, advanced Excel) and experienced with AR tools like JDE, ADDs Energy, Credit Manager, and Sage
Demonstrate proactive problem-solving by anticipating issues and crafting effective mitigation strategies
Communicate clearly and confidently with stakeholders through strong written and verbal skills

Benefits

Competitive Compensation – Includes an annual bonus plan, pension plan, and parking allowance
Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation-matching program
Paid Vacation – There is an annual option to purchase additional vacation, too
Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
Flexible Benefits Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
Work Environment – Work onsite in our beautiful home office building with access to a fitness facility, onsite nurse, and a café

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1924

Year Established

Began operations as a regional lubricant supplier.

300,000 bpd

Refinery Capacity

Operates Canada's largest refinery with a capacity of 300,000 barrels per day.

900+

Gas Stations

Maintains a vast network of over 900 gas stations across multiple regions.

$172M

Project Investment

Conducted a major refinery upgrade costing US $172 million, involving thousands of workers.

Specializes in refining, fuel distribution, marine shipping, trucking logistics, and infrastructure development.
Strong history of vertical integration, managing everything from refining to retail, shipping, and terminal operations.
Notably one of the first adopters of unleaded and low‑sulphur gasoline in North America, showing early innovation.
Privately held by the Irving family, it remains independent while evolving its assets and expanding in Europe via Top Oil.

Culture + Values

Safety is our top priority.
Integrity: We act with honesty and transparency.
Teamwork: We work together to achieve shared goals.
Excellence: We strive for continuous improvement.
Accountability: We take ownership of our actions.
Customer Focus: We are committed to meeting the needs of our customers.

Environment + Sustainability

Net-Zero by 2050

Greenhouse Gas Emissions Target

Aiming to achieve net-zero greenhouse gas emissions by the year 2050.

Investing in renewable energy, including biofuels and hydrogen.
Reducing carbon intensity in refining operations.
Working to reduce waste and improve recycling across operations.
Engaging in biodiversity preservation and water stewardship programs.

Inclusion & Diversity

Aims to foster a diverse and inclusive workplace.
Focuses on creating an environment where all employees feel valued and respected.

Articles

Careers at Irving Oil

Irving Oil Overview

Environmental Responsibility

Role

Description

collections operations

risk analysis

reporting

process improvement

accounts monitoring

feature implementation

Develop and implement collection strategies with cross-functional teams to meet targets and reduce risk
Partner with IT and Support teams to execute new feature initiatives
Promote understanding of credit and collections policies, providing interpretation and clarification as needed
Balance multiple priorities while managing cross-functional stakeholder expectations
Build strong relationships and deliver exceptional customer service across diverse interactions
Drive continuous process improvements to boost efficiency and effectiveness
Apply analytical thinking and attention to detail to support financial risk management and sound decision-making
Monitor accounts receivable across portfolios to ensure timely collections and optimal resource allocation
Build and manage relationships across the business to proactively resolve issues
Lead all collections functions, including invoice follow-up, dispute resolution, and cash application support
Prepare and present reporting and analysis to key stakeholders
Collaborate with other collections teams to maintain seamless operations

Requirements

business admin

leadership

credit management

bilingual

ms office

jde

Possess post-secondary education in Business Administration or Finance, with 3+ years of leadership experience and a background in credit management
Demonstrate strong oral and written communication skills; bilingualism is considered an asset
Proficient in MS Office Suite (Word, PowerPoint, advanced Excel) and experienced with AR tools like JDE, ADDs Energy, Credit Manager, and Sage
Demonstrate proactive problem-solving by anticipating issues and crafting effective mitigation strategies
Communicate clearly and confidently with stakeholders through strong written and verbal skills

Benefits

Competitive Compensation – Includes an annual bonus plan, pension plan, and parking allowance
Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation-matching program
Paid Vacation – There is an annual option to purchase additional vacation, too
Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
Flexible Benefits Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
Work Environment – Work onsite in our beautiful home office building with access to a fitness facility, onsite nurse, and a café

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found