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Specialist, Regional Support Services
United Site Services
Perform routine, process-driven tasks in order management, billing, and service support for a regional support services team.
12d ago
$18.56 - $25.06
Junior (1-3 years)
Full Time
Meridian, ID
Onsite
Company Size
5,000 Employees
Service Specialisms
Portable Restrooms
Portable Restroom Trailers
Portable Shower Trailers
Temporary Fence Rentals
Roll‑off Dumpster Rental
Portable Hand Washing Stations
Holding Tanks
Temporary Power Services
Sector Specialisms
Construction
Industrial
Government
Agriculture
Emergency Response
Special Events
Role
What you would be doing
process improvement
issue escalation
order management
data maintenance
client communication
service coordination
- Support process improvement initiatives by identifying recurring issues or inefficiencies in daily tasks.
- Promptly escalate atypical, delayed, or unclear issues to the appropriate team members or leadership for
- Execute routine tasks in order management, billing, case resolution, and service support following
- Use hands and fingers to handle, control or feel objects tools or controls
- Repeat the same movements when entering data
- Accurately maintain and update customer and service information in internal systems to ensure timely and
- Assist in the scheduling, tracking, and documentation of service activations, terminations, and special
- Monitor and manage assigned work queues to meet performance metrics and service level expectations.
- Sit while answering phones or reply to emails
- Participate in team meetings, knowledge-sharing sessions, and training programs to build subject matter
- Coordinate with branch teams, Sales, and Customer Care to obtain missing information and resolve basic
What you bring
microsoft office
communication
interpersonal
order management
attention to detail
customer focused
- Hear sounds and recognize the difference between them
- Speak clearly so listeners can understand
- Proficiency in Microsoft Office (Excel, Outlook, Word) and ability to learn internal systems quickly
- Effective verbal and written communication skills
- Strong interpersonal skills and ability to collaborate in a team-oriented environment
- Understand the speech of another person
- Foundational understanding of order management, customer service, and support operations
- High attention to detail and commitment to data integrity
- Ability to consistently follow SOPs, recognize exceptions, and escalate appropriately
- Customer-focused mindset with a sense of urgency
- Commuter/Transit Account
- Voluntary Dependent Life
- Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
- Holiday & Paid Time Off (pro-rated for Part-Time employees)
- Employee Discounts
- Employer-Paid Short-Term Disability
- Voluntary Employee Life & Accidental Death and Dismemberment
- Hospital Indemnity, Accident and Critical Illness
- Employer-Paid Employee Assistance Program (EAP)
- 401(k) with employer match
- Healthcare Flexible Spending Account
- Health Savings Account
- Voluntary Spousal Life
- Dependent Care Flexible Spending Account
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks will be conducted
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Company
Overview
- Founded to provide high-quality portable sanitation services across various industries.
- Expanded its services to include temporary fencing and other site services, catering to diverse project needs.
- Key players in sectors such as construction, industrial, residential, and government infrastructure.
- Known for its large-scale projects, including large construction sites, special events, and emergency response efforts.
- A trusted partner for businesses needing reliable sanitation and fencing solutions for projects of any size.
- Focused on operational efficiency, offering tailored solutions to meet specific client needs in challenging environments.
- We are committed to providing the highest quality service to our customers.
- Safety is our number one priority.
- We strive for continuous improvement and innovation in everything we do.
- We are passionate about creating a positive and inclusive workplace culture.
- We operate with integrity, honesty, and accountability.
- We treat all individuals with respect and professionalism.
2050
Emissions Target
Aim to achieve net zero emissions through comprehensive sustainability initiatives.
- Committed to reducing environmental impact across operations.
- Utilizes eco-friendly portable restrooms, including waterless options and sustainable materials.
- Invests in newer, more efficient fleet vehicles to reduce fuel consumption.
- Emphasizes waste reduction and recycling across all operations.
- Creating an inclusive culture where all employees feel valued and respected.
- Offering training programs to ensure all employees are aware of inclusion best practices.
- Promoting diversity at all levels of the organization through recruitment and development programs.
- Tracking gender and diversity statistics to ensure a diverse workforce is represented.
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