Customer Liaison

Description

• Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants.
• May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities.
• Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
• When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
• Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
• Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed.
• Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.

Requirements

• Associates Degree related to business administration / accounting from an accredited college or university preferred
• 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment
• Calendar management / regional scheduling experience preferred
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)
• Ability to provide an exceptional client experience aligned to the company values
• Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
• Detail oriented, organized and time management skills

Benefits

• The typical work schedule will be Tuesday-Saturday 8:45a-5:15p***
• 401K retirement plan with company match
• 40 hours/week with overtime potential
• PTO days, floating holidays, paid holidays, and sick days
• Grow your career with us – many promotional opportunities are available
• Health insurance – Medical, Dental, and Vision
• The pay for this position is $21-$23/hr***

Training + Development

Interview process

Visa Sponsorship

Security clearance