IT Applications Support Engineer

Detail-oriented, ensuring consistency, documentation, and adherence to standards.

You'll take ownership of our critical corporate applications, ensuring they run at peak performance while also leading transformation projects that will shape the future of our business systems. You'll be expected to analyse how we use our applications, identify areas for improvement, and automate processes to make our operations more efficient. This is a role for someone who moves quickly, thinks critically, and works collaboratively to make an impact every day.

• Manage onboarding and offboarding processes related to application access and user provisioning.
• Support local tech teams with day to day support on an ad-hoc basis
• Provide input into the deployment of customer-facing IT requirements aligned to project needs.
• Analyse existing application usage and workflows to identify inefficiencies, recommend improvements, and implement optimisations.
• Administer, maintain, and optimise a broad suite of business-critical applications, including but not limited to:
• Serve as the first escalation point for application-related incidents and service requests via the service desk, ensuring swift resolution within SLA.
• Collaborate with stakeholders across departments to assess needs, propose solutions, and improve workflows.
• Maintain accurate IT documentation, configuration records, and knowledge base articles for supported applications.
• Design and implement process automation to streamline repetitive or manual tasks.
• Lead internal IT projects, including application rollouts, integrations, and transformational change initiatives, delivering them on time and to a high standard.

Skilled at analysing and optimising business processes and applying automation where possible.

Accountable and reliable, following through on commitments and meeting deadlines.

Add your resume and anything else to showcase why you would be a great addition to our team. We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full time work rights for the United Kingdom, currently residing in the UK.No recruitment agencies, please! We won't accept any introductions.

A fast worker who can manage multiple priorities without sacrificing quality.

Desirable (but not essential)

The ability to attend our Manchester offices on-site, full time, 5 days per week is a requirement for this role.

• Google Workspace (Admin Console) and other SaaS platforms
• Atlassian suite (Jira, Confluence)
• Experience supporting Mac and Windows environments
• Strong skills in process analysis, optimisation, and automation.
• Google Workspace (Admin Console)
• Developer and product tools such as TeamCity, Bitbucket, Stoplight, Cucumber Studio, WebDMS, FEC, Document Management Systems
• Strong stakeholder engagement skills, with the ability to communicate technical concepts to non-technical audiences.
• Familiarity with identity and access management, SSO, and federation technologies
• CRM & ERP tools like HubSpot and SAGE
• Ability to work independently onsite while collaborating effectively with global teams.
• ITIL Foundations Certification
• Strong hands-on experience managing SaaS and enterprise platforms, particularly:
• Experience with scripting or automation tools (e.g., PowerShell, Python, Google Apps Script)
• HubSpot, SAGE, and other internal business systems
• 3-5 years' experience in an IT applications support or administration role, ideally in a global or multi-site environment
• Developer tools like Stoplight, Cucumber Studio, WebDMS, FEC
• Industry certifications (e.g., CompTIA A+, Google Workspace, Microsoft)
• Atlassian tools (Jira, Confluence), TeamCity, Bitbucket
• Proven ability to troubleshoot and resolve application-level issues quickly and effectively.

• Employee Assistance Programme
• Income Protection Scheme
• Group Life Assurance
• Private Healthcare
• Eyecare and Optometry Vouchers
• Cycle to Work Scheme
• Electric Car Benefit Scheme