Patient Care Coordinator

Description

• Coordinate and confirm pre-admission testing requirements.
• Stay organized, prepared, and forward-thinking to ensure smooth operations.
• Be proactive in resolving issues, such as when a patient is not cleared for cardiology—anticipate next steps and adjust scheduling accordingly.
• Verify insurance coverage for procedures and appointments.
• Manage and coordinate the doctor’s surgical schedule.
• Answer phone calls from patients and address inquiries promptly.
• Perform clearance checks to ensure patients are ready for surgery.
• Communicate effectively with hospitals regarding surgical orders and scheduling.
• Meet with patients in person and serve as their primary point of contact (POC).
• Maintain a dedicated phone line for patient communication.
• Identify opportunities to move patients up if earlier slots become available.
• Take initiative and maintain clear, professional communication at all times.
• Ensure all surgical orders are accurate and completed on time.

Requirements

• Personable with excellent customer service skills.
• Proficient in customer service and medical terminology.
• 1+ year of scheduling experience, preferably in an ambulatory center.
• Organized and able to show initiative.
• High school diploma or GED.
• Tech-savvy with experience in systems like Athena.
• Experience in appointment and surgical scheduling.
• Ability to verify insurance and manage medical scheduling.
• Strong communication skills and reliability.
• Team player with the ability to learn quickly.

Benefits

• Employee Assistance Program
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Critical Illness, Accident, and Hospital
• Transportation benefits
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Berkeley Heights,NJ. Application Deadline This position is anticipated to close on Dec 24, 2025.
• Medical, dental & vision
• Health Spending Account (HSA)
• Short and long-term disability
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Training + Development

Interview process

Visa Sponsorship

Security clearance