Head of Customer Success

Description

This is a high impact role. You'll have the ability to build the CS function from the ground up, owning the growth and success of our customers.

You will own strategic customer relationships post‑sale, onboarding, enablement, QBRs, value mapping, issue resolution, and renewal planning. You’ll collaborate with AEs, Solutions, and Product to translate customer goals into clear plans, remove friction, and turn wins into case studies and expansions.

Join our Denver team to lead customer success across key accounts. You’ll drive adoption, value realization, and renewals, partnering closely with product and sales to ensure customers get measurable outcomes and expand with Asseti.

• Partner with Sales on expansion opportunities and multi‑year renewal strategies
• Proactively identify risk and run save plays to protect renewals and NRR
• Drive product adoption through training, playbooks, and usage insights that lift engagement across personas
• Be the customer’s voice to Product, prioritizing feedback and shaping roadmap tradeoffs
• Run executive‑level QBRs and value reviews tying Asseti outcomes to business KPIs
• Lead onboarding and success planning to align stakeholders on goals, milestones, and measures of value
• Build scalable CS processes, including health scoring, playbooks, and reporting

Requirements

• Proven record lifting adoption and securing high renewal and expansion rates
• Comfortable with executive communication, stakeholder management, and change management
• Experience with asset‑heavy industries or analytics/workflow platforms
• Strong project management, clarity in written and verbal communication, and bias to action
• 5+ years in enterprise Customer Success or Account Management in B2B SaaS
• Familiarity with CS tooling, health scoring, and value frameworks
• Prior work with large enterprise procurement and governance

Benefits

High‑impact role at the heart of customer outcomes. You’ll shape how Asseti delivers value, protect and grow key accounts, and help build CS practices as we scale. Competitive compensation, equity participation, and a path to build and mentor a local CS team.

Training + Development

Interview process

Visa Sponsorship

Security clearance