Water Restoration Technician

Description

• Responsible for making daily adjustments to the drying plan based on meter readings
• Completes assigned jobs according to company processes while maintaining quality control on each job
• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Express or exchange ideas with others quickly, receive and act on detailed information given.
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
• Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
• Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor

Requirements

• Experience with using mobile software to enter data
• Reports to work on time in a clean, complete uniform
• Must be able to prioritize activities and meet deadlines
• Valid Drivers’ License and satisfactory driving record
• High school graduate or equivalent
• ASD – Applied Structural Drying Technician
• Good verbal and written and communication skills
• Experience in the restoration or construction industry not required but preferred
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.
• Can read and follow product label usage instructions
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
• Good customer service skills
• Use visual acuity to perform detail-oriented activities

Benefits

• Bonus based on performance
• Free uniforms
• Opportunity for advancement
• Employee discounts
• Paid time off

Training + Development

Interview process

Visa Sponsorship

Security clearance