Team Lead, Claims and Quality Control

Description

• Provide technical guidance and resolve processing issues.
• Monitor case accuracy, productivity trends, and compliance.
• Support onboarding and ensure training requirements are met.
• Assign workloads and verify timeline adherence.

Requirements

• Personnel and Program Management: Ability to manage a team using clear and effective communication, ability to workload manage team members, ability to provide technical advisement to team members, and ability to address and escalate all personnel issues.
• Clear and Effective Communication: Customer service, excellent written and verbal communication skills and knowledge and ability to explain policy and regulations to claimants, FEMA staff, and other stakeholders.
• Education: Bachelor's with 7+ years of experience.
• Experience: Hands on experience in claims, disaster work, valuations, or case review roles.
• Client Requirements: Candidates must be U.S. citizens and able to obtain a FEMA Badge (Public Trust clearance). This includes passing a background investigation, fingerprinting, and completing required FEMA security forms. Badge issuance is required prior to deployment or site access. Offer of employment is contingent upon ability to obtain/maintain FEMA Badge and DHS clearance.
• Use of Technology: Proficiency in using claims management software, databases, and other technology tools that facilitate claim processing, documentation, and communication.
• Skills: Personnel supervision, policy interpretation, strong communication, ability to manage deadlines and evaluate documentation accuracy.
• Technical Knowledge: Disaster-related knowledge and background to accurately assess losses, damages, repairs, and replacement costs.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance