CRM Database Administrator

Description

• Stay updated with CRM software updates and best practices, implementing enhancements as needed.
• Ensure the accuracy and completeness of data within the CRM system.
• Collaborate with IT to ensure system security and data protection.
• Support the sales and marketing teams with data-driven recommendations.
• Manage user roles, permissions, and access controls.
• Monitor CRM performance and troubleshoot any issues.
• Configure and customize the CRM system to align with business processes and objectives.
• Complete assignments on-time, within budget, and with highest level of quality.
• Lead CRM-related projects, from planning to execution and evaluation.
• Assist with appropriate administrative and project support tasks supporting the needs of the project team and office.
• Coordinate with stakeholders to gather requirements and ensure successful project delivery.
• Provide technical support to CRM users, resolving issues promptly.
• Create user guides and documentation for reference.
• Regularly clean and update the database to remove duplicates and outdated information.
• Productively collaborates with others and leads or encourages teams to achieve success and camaraderie amongst each other.
• Document project progress and provide regular updates to management.
• Implement workflows, automation, and integrations to improve efficiency.
• Generate regular and ad-hoc reports to provide insights into business development activities.
• Implement data validation rules and conduct regular audits.
• Routinely proposes and produces more effective ways to accomplish assignments.
• Develop and deliver training sessions to ensure staff are proficient in using the CRM system.
• Analyze data to identify trends, opportunities, and areas for improvement.

Requirements

• 3+ years of experience in CRM administration, preferably in the AEC industry.
• Strong understanding of database management and data integrity principles.
• Effective communication and interpersonal skills.
• Excellent analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Technical proficiency in CRM software and database management.
• Ability to analyze complex data and generate actionable insights.
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 25 pounds at times
• Proficiency in CRM software (e.g., Deltek, Salesforce, Microsoft Dynamics, HubSpot).
• The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities
• Understands and follows HZ QMS and Quality initiatives. Ensures quality control measures are being adhered to on projects and daily operations.
• Experience with data visualization tools (e.g., Power BI, Tableau) is a plus.
• May be required drive to visit client or project sites for short periods of time
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Bachelor’s degree in Information Technology, Business Administration, or related field.
• Project management experience is a plus.
• Strong organizational and time management skills.
• Understands, follows, and enforces Huitt-Zollars' business process.

Benefits

• Two retirement plans: 401(k) and an ESOP
• Term Life / AD&D insurance
• Paid Sick Leave
• Employee Morale/Teambuilding events and activities
• Dental insurance (BCBS TX BlueChoice PPO)
• Employer-Paid Short- & Long-Term disability
• Cancer and Specified Disease insurance
• Tuition Reimbursement
• 8 Paid Holidays
• Paid Vacation/Annual Leave
• Vision insurance (BCBS TX BlueChoice PPO)
• Commuter Benefits
• Professional Societies and Registrations Fee Reimbursements
• Health insurance (BCBS TX BlueChoice PPO)

Training + Development

Interview process

Visa Sponsorship

Security clearance