Highly Energetic Restoration Customer Experience Specialist at Servpro Of Howard County in Elkridge, MD | Kablio
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Highly Energetic Restoration Customer Experience Specialist
Servpro Of Howard County
Experts in 24/7 residential & commercial fire, water, mold restoration, cleaning, construction.
Handle customer experience, project communication, sales and on‑call support for restoration.
5 days ago ago
Experienced (8-12 years), Intermediate (4-7 years), Expert & Leadership (13+ years)
Full Time
Elkridge, MD
Field
Company Size
2,260 Employees
Service Specialisms
Water Damage Restoration
Fire Damage Restoration
Mold Remediation
Storm Damage Restoration
Cleaning Services
Biohazard Cleanup
COVID-19 Cleaning
Disaster Recovery
+1 more
Sector Specialisms
Residential
Commercial
Government
Hospitality
Healthcare
Retail
Educational Facilities
Food Service
+1 more
Role
Description
project communication
project documentation
documentation review
scope creation
on-call rotation
project oversight
Responsible for clear and efficient project communication with the customer and project stakeholders
Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
Review and validate job site documentation
Create preliminary scopes of work to be passed on to estimating team
Participate in the after-hours on call rotation (Additional compensation will be provided)
Daily project(s) oversight to include monitoring status, audit, and work-in-progress
Requirements
multitasking
high school
sales experience
customer experience
computer apps
restoration
Ability to multitask and to remain detail orientated
High school diploma/GED (preferred)
At least 4 year of sales and/or customer service
Own all aspects of the customer experience from the office process
Must be knowledgeable in relevant computer applications
Previous Restoration Experience (preferred)
Benefits
Life insurance
Internal promotional opportunities
Critical illness & accident plans
Equipment and tools provided
Health, dental, & vision insurance plans
Uniforms provided
Career progression
Sick, vacation, and holiday pay (PTO)
Flexible work life balance
Paid training
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
must successfully complete a background check per applicable law
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Company
Overview
2,260 units
National Franchise Size
The franchise network, which includes 2,260 units nationwide, provides extensive capabilities for disaster response and cleanup services.
Since launching under local ownership, they’ve grown into Howard County’s go‑to disaster response team.
Their Construction & Remodeling Division handles full‑scale rebuilds alongside cleanup—board‑up, drywall, roofing, plumbing and more.
Specializing in water, fire, mold, storm damage and specialty cleaning, they also manage biohazards, HVAC, contents and document restoration.
Their crews—often family members and locals—bring deep community roots and fast emergency response 24/7.
Whether it’s a flooded basement in Columbia or storm damage in Savage, they deliver swift recovery “like it never even happened.”
Culture + Values
Provide exceptional service to every customer
Commitment to high standards of quality and integrity
Demonstrate respect for the customer and the community
Support our employees' growth and development
Operate with honesty, reliability, and consistency
Value teamwork, collaboration, and a positive attitude
Environment + Sustainability
2035
Carbon Footprint Goal
The company is committed to achieving net-zero carbon emissions by the year 2035 through strategic sustainability initiatives.
Actively promote green practices in our services and operations
Utilize eco-friendly cleaning agents and equipment
Minimize waste by recycling materials and using energy-efficient solutions
Continuously evaluate our environmental impact to reduce waste and energy consumption
Inclusion & Diversity
Articles
Service Area
Request Service
Careers at ServPro of Howard County