Tenant Experience Coordinator
Transwestern
Coordinate tenant events, amenities, and building operations to enhance tenant experience.
17 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Des Moines, IA
Onsite
Company Size
2,000 Employees
Service Specialisms
Agency Leasing
Asset Services
Capital Markets
Consulting Services
Tenant Advisory + Workplace Solutions
Investment Services
Technology
Advisory Groups
Sector Specialisms
Healthcare
Industrial
Net Lease
Non-Profit
Data Center
Life Sciences
Manufacturing
Call Center
Role
What you would be doing
event budgeting
work order
conference scheduling
social media
vendor procurement
tenant communications
- Responsible for the execution of events within the budget
- Attend relevant community meetings to stay current with market happenings
- Send weekly update emails to tenants as well as monthly newsletters
- Provide accounts payable support which includes saving, coding invoices
- Work collaboratively with the Management team to ensure customer service excellence and deliver our brand promise. Work to achieve beyond exceed satisfaction ratings.
- Compose and type all correspondence and memos, as directed.
- Order and maintain adequate stock of office supplies.
- Coordinate and present event ideas/calendars to office tower management staff; create budget for tenant events and other programming in amenities areas; management’s goal is to have weekly events ranging from an audience of 50-1500 people.
- Communicate room set-ups to building engineers/porters and ensure that they are completed per the client’s instructions; monitor meetings for no-shows and cancelations and communicate accordingly
- Coordinate and executed the tenant move-in, move-out program
- Assist with seasonal programming and décor as required
- Maintain accurate information on directories and other building publications
- Respond positively and promptly to all tenant requests; coordinating the appropriation action plan with management, engineering, janitorial, security, building staff
- Order supplies for amenities areas as approved by property management
- Assist in preparing presentation materials for managers in preparation for tenant/client presentations
- Assist with preparation of meetings.
- Maintain calendar of tenant birthdays, anniversaries, life events and execute gift programs.
- Serve as central point of contact for programming in the assembly areas, public common areas and retail experience.
- Oversee administration and monitoring of the building work order system.
- Create advertisements for tenant events and other programming for various media platforms (electronic directory, email, print, other signage)
- Maintain lease and property files.
- Interface with tenants and vendors in daily operations of the building.
- Represent and communicate clearly and accurately, in person, over the phone, and in writing the authority of the Property Manager based on legal agreements in effect and TW policies
- Maintain relationships with the community and various organizations to seize opportunities for appropriate programming; procure vendors, equipment, and giveaways for events/programs such as caterers, live entertainment, fitness instructors, etc.
- Support accounts receivable preparing bill backs.
- Maintain ongoing tenant contact/relations program to constantly assess needs and help assure the problems are being resolved and are to the satisfaction of the tenants and owners
- Maintain Social Media Accounts for the Building
- Track and file all service and construction contracts and insurance certificates. Maintain follow-up system for expiration.
- Maintain Conference Center schedule, assist users with understanding of various options available, document feedback, monitor cleaning (i.e., carpets, etc.), AV equipment, furniture, etc.
What you bring
tech savvy
bachelor's
microsoft office
google drive
ios
customer service
- Excellent people, customer service and communication skills
- Entry level to three years’ experience in hospitality, event coordination, marketing or related field is desirable
- Tech Savvy
- Preferably a bachelor’s degree in Business Management, Event Management, Hospitality Focus
- Proficient in Microsoft Office Suite, Google Drive, Gmail, iOs technology
- Able to think quickly and efficiently when confronted with a client request, and anticipate the needs of others
- Strong organizational skills and the ability to multi-task
- Flexible and adaptable to shifting priorities
- Professional demeanor and appearance
- Ability to learn new tech programs quickly
- Leverage your knowledge and passion for event planning and community building to create memorable experiences for our office tenants. You will be our ‘go to’ person for all things wellness, relaxation, fun and recreation.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- pre‑employment background checks may include criminal history, education verification, social media review, motor vehicle records, credit history, professional license verification, and drug screening.
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Company
Overview
- Founded with a focus on real estate services, Transwestern has become a leader in commercial real estate.
- The company specializes in delivering integrated services across investment, development, and management.
- Known for their expertise in both the commercial and industrial sectors, they offer tailored solutions for clients.
- With a robust presence in the U.S., Transwestern has completed numerous landmark projects across key cities.
- Transwestern has cultivated a reputation for innovation in asset management and real estate brokerage services.
- Their commitment to providing strategic insights in the real estate market has led to long-term success and partnerships.
- Notable for their work in revitalizing urban spaces and creating sustainable, high-performance buildings.
- Integrity - We do the right thing, even when no one is looking.
- Collaboration - We believe in the power of teamwork to achieve results.
- Excellence - We set the standard for quality and performance.
- Innovation - We seek creative solutions to continuously improve.
- Accountability - We take responsibility for our actions and outcomes.
- Respect - We treat others with kindness, dignity, and empathy.
2050
Net-Zero Commitment
Aiming to eliminate all carbon emissions by the year 2050, demonstrating leadership in environmental stewardship.
- Committed to energy-efficient solutions and sustainable building practices.
- Integrate sustainability into real estate services and operations.
- Achieved significant energy savings through retrofitting and energy-efficient upgrades.
- Actively seek opportunities to reduce the environmental footprint of managed buildings.
- The company is committed to fostering an inclusive culture and promoting diversity in the workforce.
- The company focuses on increasing gender diversity and providing opportunities for women in leadership roles.
- They support and promote diversity in hiring, retention, and career development initiatives.
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