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Electronic Service Supervisor
Johnson Controls
Provide vision, leadership, and direction for the Sprinkler service and/or installation business in the branch office, including supervising technicians, developing business strategies, and implementing action plans to meet the region objectives and drive profitable growth.
20d ago
$73,000 - $94,000
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Doraville, GA
Onsite
Company Size
94,000 Employees
Service Specialisms
Climate Control
HVAC
Facility Management
Fire Alarm and Suppression
Security Equipment
Building Systems
Engineering
Consulting
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Energy
Infrastructure
Security
Safety
Role
What you would be doing
vehicle maintenance
compliance
service operations
team leadership
safety compliance
customer support
- Oversee Service Department vehicle maintenance and technician compliance to JCI standards.
- Understand and ensure strict compliance with all applicable Life Safety codes, standards, and laws.
- Work with Sales personnel and Service Team to oversee new customer on-boarding process and set service level expectations and requirements as needed.
- Support Sales team and Branch Manager as required.
- Support Sales team and Branch Manager in customer-facing activities including meetings, site visits, trade shows, and proposal drafting as needed.
- Evaluate labor production abilities and oversee new hire onboarding process. This includes job training for newly hired direct reports.
- Responsible for maintaining the training program and educational development for Service Department personnel including Coordinators, Administrators and Technicians.
- Evaluate and ensure adherence to JCI’s SOPs. Act as point of escalation for both customers and internal team members.
- Profit & Loss responsibility for Service Department including inspection, repairs, and demand service requests. This includes P&L audits with a strict focus on tracking budgets and costs for each service performed.
- Oversee proper management of branch stock inventory including technician truck inventory.
- Act as back-up and support for duties of management within the branch. DAILY Provide direction to team members for Service Department performance both in the office and REQUIREMENTS in the field.
- Provide a high level of communication to customers through the lifetime of their relationship with JCI ensuring customer satisfaction.
- Team leader and overall responsibility for operations and production of the branch’s Service Department from point of sale through implementation and customer retention. This includes leadership of Service Department technicians, coordinators, team leaders, and administrators for adherence to their responsibilities and duties.
- Work with and report to Management on forecasting production capabilities on a monthly, quarterly, and annual basis within the Service Department.
- Audit and track Service Department key performance indicators regularly and verify compliance to JCI’s SOPs and customer satisfaction levels.
- Safety Compliance: Ensure that all employees complete assigned safety programs. Responsible to ensure that employees have all materials, equipment, and safety training to assist in achieving 100% compliance.
- Evaluate and ensure adherence to high level of customer service and customer communication.
What you bring
leadership
travel
quick learner
degree
nicet ii
experience
- 2 year minimum supervisory/leadership abilities to include training, team building, presentation and negotiation skills, district administration and effective interaction with customers.
- Ability to travel which may include nights and weekends to accommodate customer's schedule.
- Quick learner and self-starter with the ability to work in a fast-paced, growing organization.
- Bachelor’s Degree or equivalent work experience.
- Minimum of NICET II certification required.
- Intermediate computer skills including experience and knowledge of Microsoft Office Suite.
- High attention to detail and highly organized.
- 5-10 years in Fire Alarm field service or install industry.
- Excellent communication skills – professional, concise, and effective – both with customers, team & ABILITIES members, and executive level management.
- 10% Company Performance Bonus
- 10 company holidays with 3 floating holidays
- Competitive Salary
- Paid vacation 15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- 40 hours sick time-
- Company vehicle
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- strict compliance with all applicable life safety codes, standards, and laws.
- safety compliance: ensure that all employees complete assigned safety programs.
- responsible to ensure that employees have all materials, equipment, and safety training to assist in achieving 100% compliance.
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Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
- Pioneered the electric thermostat, launching the building controls industry.
- Evolved into a global leader in smart building systems through over a century of innovation.
- Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
- Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
- Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
- N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
- Includes diversity targets in senior leaders’ performance metrics tied to compensation.
- Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
- Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.
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