Review and update both temporary and permanent disconnection of water supply requests from Retailers
Input into the numerous company systems and Market Operator Interface in order to meet SLAs
Notify retailers of capital works which have an effect on non-household customers, this also includes reactive work and short-term planned activities.
Update information regarding New connections to the Wholesaler's Water and Sewerage Supply System for domestic purposes and non-domestic purposes (including Building Water)
Review and process applications to be Registered as the Retailer to a newly connected Supply Point
Liaise with key stakeholders to solve problems and ensure that processes meet SLAs
Review applications for allowances (volumetric adjustments) and update successful applications into the Market Operating system
Review and manage incoming Trade Effluent requests and enquiries
Arrange for a technician to carry out a site visit in order to: Repair or replace a water meter, install a water meter, remove a water meter for testing, confirm what property a meter serves and complete various other non-household processes.
Provide excellent customer service to retailers and non-household customers over the phone and by email
Check the various Wholesaler systems for updates on ongoing work requested by the team for ongoing processes
Respond and resolve Retailer and non-household customer enquiries and complaints
Use online services to complete a desktop survey and determine whether a property is household or non-household (a business)
Requirements
communication
initiative
teamwork
resilience
english maths
service desk
Excellent oral and written communication skills
The ability to work under own initiative and as part of a team to ensure a high level of service is maintained to external and internal customers
Ability to prioritise and organise
Resilience, ability to stay calm when under pressure
Good general standard of education in English and Maths
Experience of working on a Service Desk or Contact Centre/Back Office process driven environment
Benefits
A discretionary Bonus
Share your parental leave and split your time off to care for your child how you choose
Take up to 26 weeks’ additional maternity leave
Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
Competitive Contributory Pension
Enjoy free eye tests and discounts on frames and lenses at Specsavers
A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodafone Advantage and more
We support our people by offering a free, confidential Employee Assistance Programme
Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
Generous holiday allowance plus bank holidays
We offer free car parking at the majority of our sites
Look after your wellbeing with our Champion Health support platform
Buy or sell annual leave to offer you extra flexibility
Invest in Pennon Group Plc through our employee share schemes
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
mandatory dbs check required as part of the onboarding process.
Company
Overview
30 Years
Experience in Water Services
The company has extensive experience providing water services to the region.
2,000 Employees
Dedicated Staff
The company employs a large team to deliver vital water services.
1.6M People
Serving the Community
The company plays a vital role in managing the water supply for over 1.6 million people across multiple regions.
South West Water is a leading provider of water and wastewater services, covering Cornwall, Devon, and parts of Dorset.
The company is known for pioneering innovation in water treatment and sustainability efforts across its service regions.
Specializes in providing clean, safe water and efficient wastewater treatment to both residential and commercial customers.
Committed to ensuring the highest standards of water quality and environmental stewardship in all its operations.
One of the standout projects includes the upgrade of wastewater treatment facilities to meet growing demand and environmental standards.
South West Water's operations span a variety of sectors, including residential, commercial, and industrial water services.
Culture + Values
Trusted
Collaborative
Responsible
Progressive
Environment + Sustainability
100k tonnes CO₂
Operational carbon emissions target
The company aims to achieve net zero by 2030 by reducing operational carbon emissions by up to 100,000 tonnes of CO₂.
100%
Electric vehicle fleet
The company operates a 100% electric car and van fleet, contributing to reduced emissions.
250k trees
Tree planting initiative
The company plans to plant 250,000 trees by 2025 to support reforestation and carbon sequestration.
£2.5B investment
Sustainability investment
The company has committed £2.5 billion from 2025–2030 for storm overflow reduction, nutrient pollution prevention, and biodiversity conservation.
Biogas capture from wastewater treatment and use for vehicle fuel or grid injection
Hydro-electric generation at Mary Tavy, solar PV and wind on-site
Reducing leaks by 15%
Restoring peatland to store carbon and enhance biodiversity
Since 2019, nature-based solutions include managing 126,733 ha land, restoring 3,907 ha peatland
Inclusion & Diversity
30%
Gender Diversity Target
Committed to increasing gender diversity in boardrooms and business leadership.
10k Interns
Black Internship Initiative
Supporting the 10,000 Black Interns initiative to expand career opportunities.
Disability Confident employer
Women’s Network, LGBTQ+ Network, and other employee networks influencing business direction
Mental Health Awareness Month, Black History Month, and guest‑speaker events hosted
Company‑wide statement: “Be Rock Solid – Build trust and be trusted”; “Be You – bring your best… make your mark”; “Be the Future – Embrace change. Drive Progress. Own the challenge.”