Senior Technical Support Engineer

Description

• Managing any additional follow up, testing and troubleshooting needed
• Providing technical application support to users, answering complex questions on the use of software to design various civil engineering projects. These projects include roadway design, site design, storm and sanitary sewer design, berm and levee design, rail design, etc.
• Keeping and maintaining a close working relationship with the Product Management teams
• Acting as a consultant to engineering companies and government organizations to implement our design software in their organization or project
• Assisting Technical Support Engineers in resolving complex problems and issues
• Promoting and maintaining a high quality, professional, service-oriented company image among users
• Helping to spearhead special projects within the team
• Serving as primary support liaison between Bentley and our clients
• Occasionally travelling to user sites for internal trainings as needed (less than 10% travel)
• Appropriately referring issues to other support and quality assurance areas
• Identifying and presenting user requirements to the Product Management teams in the form of detailed specification documents to enable the enhancement of program commands and workflows
• Producing client facing training and multimedia materials
• Conveying user feedback to product development staff.
• Resolving clients' application questions or problems over the telephone in the areas of system configurations/setup, product functionality and bugs/enhancements.
• Teaching engineers and designers best practices for the available civil engineering and survey software tools, to allow them to accomplish their project goals
• Communicating with all affected parties how and when problems are resolved

Requirements

• Strong critical thinking skills and a desire to solve problems
• 1-5 years of experience in road, rail, and site design preferred
• Strong leadership skills
• Best in class written and verbal communication skills
• Civil Engineering degree or equivalent training and experience
• 3+ experience with OpenRoads Designer, InRoads, GEOPAK, MicroStation, AutoCAD, or Civil3D
• 3+ years as a Technical Support Engineer or similar
• English Language Proficiency
• Requires sitting or standing at will while performing work on a computer (or any other physical requirements). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.
• Possessing thorough knowledge of the client company’s products and other applications used by their users

Benefits

• An attractive salary and benefits package.
• Professional Engineering license a bonus
• This is a full-time role expected to work 40 hours per week, home-based or hybrid in your home country

Training + Development

Interview process

Visa Sponsorship

Security clearance