Software solutions for infrastructure engineering, design, construction, and operations.
Provide technical support, training and consulting for civil engineering design software.
8 days ago ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Perth, Western Australia, Australia
Office Full-Time
Company Size
5,000 Employees
Service Specialisms
Engineering
Consulting
Design
Project Management
Technical Services
Software Solutions
Asset Management
Infrastructure Design
Sector Specialisms
Cities
Energy
Mining
Transportation
Electric Utilities
Rail
Roads
Water
Role
Description
tech support
troubleshooting
implementation
client liaison
training
requirements
Managing any additional follow up, testing and troubleshooting needed
Providing technical application support to users, answering complex questions on the use of software to design various civil engineering projects. These projects include roadway design, site design, storm and sanitary sewer design, berm and levee design, rail design, etc.
Keeping and maintaining a close working relationship with the Product Management teams
Acting as a consultant to engineering companies and government organizations to implement our design software in their organization or project
Assisting Technical Support Engineers in resolving complex problems and issues
Promoting and maintaining a high quality, professional, service-oriented company image among users
Helping to spearhead special projects within the team
Serving as primary support liaison between Bentley and our clients
Occasionally travelling to user sites for internal trainings as needed (less than 10% travel)
Appropriately referring issues to other support and quality assurance areas
Identifying and presenting user requirements to the Product Management teams in the form of detailed specification documents to enable the enhancement of program commands and workflows
Producing client facing training and multimedia materials
Conveying user feedback to product development staff.
Resolving clients' application questions or problems over the telephone in the areas of system configurations/setup, product functionality and bugs/enhancements.
Teaching engineers and designers best practices for the available civil engineering and survey software tools, to allow them to accomplish their project goals
Communicating with all affected parties how and when problems are resolved
Requirements
civil engineering
openroads
autocad
civil3d
technical support
leadership
Strong critical thinking skills and a desire to solve problems
1-5 years of experience in road, rail, and site design preferred
Strong leadership skills
Best in class written and verbal communication skills
Civil Engineering degree or equivalent training and experience
3+ experience with OpenRoads Designer, InRoads, GEOPAK, MicroStation, AutoCAD, or Civil3D
3+ years as a Technical Support Engineer or similar
English Language Proficiency
Requires sitting or standing at will while performing work on a computer (or any other physical requirements). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.
Possessing thorough knowledge of the client company’s products and other applications used by their users
Benefits
An attractive salary and benefits package.
Professional Engineering license a bonus
This is a full-time role expected to work 40 hours per week, home-based or hybrid in your home country
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded 1984
Year of Origin
The company was established in 1984, marking the beginning of its journey in providing advanced software solutions for infrastructure.
Their tools empower engineers, architects, and builders to design, construct, and maintain critical infrastructure worldwide.
Specialized in industries like water, transportation, energy, and utilities, they offer solutions that span the entire lifecycle of infrastructure projects.
Bentley’s technology powers projects ranging from bridges and tunnels to railways, roads, and water treatment facilities.
Notably, Bentley’s acquisition of numerous firms has expanded their capabilities in digital engineering, cloud computing, and AI-powered design.
The company’s software is used by both private enterprises and public entities to manage complex, large-scale infrastructure initiatives.
Their flagship product, MicroStation, has become a go-to for 2D and 3D computer-aided design (CAD) modeling.
Bentley’s growth and success are driven by its commitment to innovation, sustainability, and customer satisfaction, positioning them as a leader in the infrastructure sector.
Culture + Values
Customer-centric innovation
Commitment to quality and excellence
Collaborative and empowering work environment
Integrity in all interactions
Passion for innovation and technology
Focus on delivering sustainable outcomes
Environment + Sustainability
Target 2050
Net Zero Carbon Goal
The company aims to achieve net zero carbon emissions by the year 2050 through comprehensive strategies and innovations.
Encourage adoption of sustainable infrastructure practices through digital solutions
Use of digital twins to optimize energy efficiency and reduce carbon footprint
Reduce environmental impact through smart construction and design technologies
Support for clients in meeting their sustainability goals
Inclusion & Diversity
Gender balance in leadership roles and throughout the company
Strong commitment to building a diverse and inclusive workforce
Diverse talent pool with ongoing initiatives to increase representation across all levels
Ongoing efforts to improve employee engagement through inclusive practices