Provider of UK housing repairs, maintenance, care services, development and facilities management
Lead strategic, operational and commercial performance of North Lanarkshire contract
14 days ago ago
£160,500
Expert & Leadership (13+ years)
Full Time
Coatbridge, Scotland, United Kingdom
Field
Company Size
5,500 Employees
Service Specialisms
Construction services
Property Maintenance
Housing Management
Social Care
Design
Engineering
Technical Services
Facilities Management
Sector Specialisms
Housing Management
Building Repairs and Maintenance
Housing with Care
Energy Efficiency Solutions
Public Sector Building
Affordable Homes
Personal Care Services
Homelessness Solutions
Role
Description
service delivery
subcontractor management
compliance
social value
client relations
recruitment
Promote and live the company culture, ensuring clear communication throughout the branch and a positive working environment.
Take overall responsibility for leading and driving the delivery of our social value commitments within the North Lanarkshire Enterprise Contract. This includes ensuring meaningful community impact, successful delivery of all agreed social value activities and the development and coordination of apprenticeship opportunities across the contract.
Identify and develop new business opportunities through excellent client relationship management and thought leadership.
Lead recruitment, selection, development and succession planning for the senior team, ensuring HR best practice is consistently applied.
Lead the strategy and direction for the North Lanarkshire Enterprise Contract, ensuring alignment with Mears Group objectives and local business plans.
Review the external market environment and drive the evolution of services to maximise opportunities and maintain competitive advantage.
Provide expert advice to the wider Mears leadership team on performance, procurement, supply chain and operational standards.
Ensure credible and effective subcontractor management across all operational activity.
Maintain exceptional service delivery standards across repairs, maintenance, compliance and investment works, meeting all KPIs, SPIs and contractual obligations.
Ensure full compliance with all governance, health and safety, environmental and legislative requirements.
Cultivate strong, trust-based relationships with North Lanarkshire Council and other key clients.
Delivery of social value commitments including community activities and apprenticeship opportunities.
Represent Mears through external networking, enhancing our reputation and visibility across the sector.
Ensure the branch operates on strong commercial and professional principles, with continuous improvement embedded throughout service delivery.
Build, lead and motivate a high performing management team and wider workforce, maintaining strong relationships with employees and trade unions.
Requirements
people performance
appraisals
retention
operational performance
kpis
customer satisfaction
People performance including appraisals, retention, churn and sickness levels.
Operational performance including client and internal KPIs and customer satisfaction.
Benefits
Own forward looking budgets in partnership with the senior team and Central Finance.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Revenue Tops £1.13亿
Annual Revenue
The company achieved over £1.13 billion in revenue during 2024.
Founded in 1988
Year Established
The company was established in Gloucestershire in 1988.
Over 700,000 Homes
Social Homes Managed
The company maintains over 700,000 social homes across the UK.
Rapid growth through acquisitions and organic expansion.
Specialist teams provide rapid-response and planned maintenance, refurbishment, boiler servicing, fire safety, and retrofitting services.
Delivers tailored care-with-housing schemes and manages tenancies, leaseholds, and emergency accommodation.
Builds affordable homes, handles capital works, and offers full lifecycle facilities management.
Strategic acquisitions have shaped its full-service housing platform.
Culture + Values
Customer First – We put our customers at the heart of everything we do.
Make a Difference – We work with passion and drive to make a real difference.
Be Accountable – We take ownership and are responsible for our actions.
Teamwork – We believe in the power of collaboration and working together.
Integrity – We act with honesty and transparency in everything we do.
Environment + Sustainability
Net zero target
By 2050
A commitment to achieving net zero carbon emissions by 2050.
50% reduction target
Carbon emissions by 2030
Aiming to reduce carbon emissions by half by 2030.
Sustainable construction practices and solutions.
Investment in low-carbon technologies and renewable energy sources.
Reducing waste to landfill through effective recycling programs.
Partnerships with suppliers to improve sustainability across the supply chain.
Inclusion & Diversity
40% by 2025
Women in Leadership
Aim to achieve a gender balance target with 40% women in leadership roles by 2025.
Continuous monitoring and reporting on gender diversity.
Annual training on unconscious bias and inclusive leadership.
Support for gender pay gap reporting and reduction initiatives.
Encouraging flexible working to support diverse teams.