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Service Field Supervisor
Brady Services
Supervises HVAC technicians, handles field service ops, and performs technician duties.
8d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Morrisville, NC
Field
Company Size
1,000 Employees
Service Specialisms
HVAC Services
Electrical Services
Plumbing Services
Mechanical Services
Fire Protection Services
Energy Management
Building Automation
Sector Specialisms
Commercial
Healthcare
Industrial
Energy
Institutional
Building Services
Integrated Security
Boiler Services
Role
What you would be doing
job scheduling
billing closure
warranty documentation
quality assurance
equipment management
safety management
- Reviews and drives team metrics and financials with Area Service Manager; makes necessary adjustments based on results
- Assist Area Service Manager and provides oversight of respective team resources (warehouse space, spare vehicles, trailers, large recovery equipment, pressure washers, tube cleaning equipment, etc.)
- Provides responsive, professional and diplomatic customer service
- Performs all duties with the goal of building and maintaining long-term customer relationships
- Assists Area Service Manager in hiring, disciplinary process, and firing
- Represents team at quarterly Team Meetings and provides team with feedback, including any updates .
- Communicates with customers in a friendly, professional, and patient manner
- Sets expectations for the technicians and the team around customer satisfaction, performance , safety, teamwork, and professionalism and personally adhere to them
- Provides leadership by encouraging, challenging and nurturing individual growth and career path of team technicians
- Responsible for creating and managing technicians’ Individual Development Plans (IDPs)
- Immediately address any customer’s concern and requests the involvement of other Company personnel as required
- Serves as liaison between the field and the office; assists Scheduler in assigning work and matching jobs with technician skillsets, assists Biller with closing out jobs in order to complete the billing process, and approves the weekly labor analysis report for assigned Service Technicians
- Ensures all Warranty documentation is timely and accurate
- Reports all accidents and injuries to HR immediately
- Ensures proper PPE equipment must be used at all times when necessary
- Works with Sales on large accounts and contract turnovers, and represents Company at the local supervisory level by serving as a direct customer contact
- Actively promotes sales via the technician quoting and BARs programs
- Follows all company safety programs
- Answers customer calls and correspondence quickly and pleasantly
- Reviews quoted job hours vs actual hours utilized to complete the job as a measure of evaluating estimating accuracy and technician proficiency
- Represents the team as Safety Manager
- Forecasts anticipated staffing needs for your territory with the Area Service Manager and Resource Coordinator.
- Provides overall quality assurance in our service delivery to our customers by our Field Service Technicians, to include, ensuring the appropriate documentation is submitted accurately and timely
- Assists Area Service Manager with onboarding process for new technicians
- Stays up-to-date on Trane commercial products and Brady strategic products offerings
- Responsible for development and training of the technicians on their respective team
- Continually looks for ways to improve our processes and ability to serve our customers effectively
- Reviews Service Reports, Quality Logs, and Refrigerant Reports for quality, accuracy and received in a timely manner
- Serves as technical advisor for the team, includingthe correct resources to utilize when appropriate
- Assists ASM and/or performs incident investigations and reporting
- Notifies Area Service Manager of any unsafe conditions
- Oversight of annual inventories for field technicians
- Ensures safe work environment for team by education and training in safe work practices
- Provides regular feedback and coaching to technicians on their performance to expectations, and performs annual and quarterly performance reviews with each field technician; sets goals and addresses all performance issues; provides recognition for good performance
- Reviews XOI video compliance and quality of videos
What you bring
travel
us eligibility
teamwork
product knowledge
drug screening
safety training
- Regular travel requirements with occasional overnight travel
- Ability to prove US employment eligibility
- Demonstrates and promotes a spirit of cooperation and teamwork throughout the Company
- Knowledgeable of the products and services offered by Brady in order be effective in the sales of those products and services
- Ability to pass drug screening
- All training topics on safety completed and done during the timeframe due
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must pass drug screening
Company
Overview
- Founded over 60 years ago, Brady Services is a trusted provider of mechanical, electrical, and plumbing (MEP) solutions.
- The company is recognized for its expertise in providing end-to-end services across design, installation, maintenance, and repair.
- Brady Services serves a diverse set of industries, offering tailored solutions in energy-efficient systems, automation, and HVAC.
- The company has a strong track record of delivering complex projects in both public and private sectors, including commercial buildings, residential complexes, and industrial facilities.
- Brady Services has built a reputation for completing high-quality projects on time and within budget, no matter the scale.
- With a focus on innovation, the company is continuously adapting to the latest technologies to meet evolving customer needs.
- We are a family-oriented team that values respect, trust, and integrity.
- We take pride in our work and always deliver results that meet or exceed expectations.
- We are committed to building lasting relationships with our customers and our communities.
- We continuously strive to improve by fostering an environment of learning, innovation, and development.
2050 Net Zero
Carbon Emissions Goal
Aiming to achieve net zero carbon emissions by the year 2050.
- Committed to sustainable business practices and reducing environmental impact.
- Minimizing energy consumption, reducing waste, and recycling materials whenever possible.
- Actively seeking energy-efficient technologies and implementing solutions for long-term sustainability.
- Pursuing green building certifications wherever feasible.
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