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IT Service Desk Lead
Homeservices Of America
Leads a team of IT Service Desk technicians, supports with technical issues, provides training, and assists in managing department activities and projects.
14d ago
$3,125 - $3,606
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Eden Prairie, MN
Office Full-Time
Company Size
6,000 Employees
Service Specialisms
Real Estate
Property Management
Home Services
Construction Services
Design and Build
Remodeling
Project Management
Consulting
Sector Specialisms
Residential
Commercial
Brokerage
Mortgage
Franchising
Title
Escrow
Insurance
Role
What you would be doing
project coordination
service desk leadership
user support
team motivation
it policy implementation
work relationships
- Act as a project coordinator. Develop, plan, direct and implement projects to achieve business goals relative to profitability, cost control, and organizational effectiveness (20-25%)
- Act as a backup to the Service Desk Manager. (5-10%)
- Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
- Develop, evaluate, motivate team members for the successful performance of the team and achievement of company objectives.
- Lead Service Desk activities and resources. (30-35%)
- Assist with phone queues, emails, and tickets during surge volume to ensure courteous, timely and effective resolution of end-user issues. (15-20%)
- Recommend, establish and implement information systems-related policies, procedures and standards. (5-10%)
- Escalate performance or personnel issues to Service Desk manager.
- Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
- Ensure proper scheduling within the team.
- Establish and maintain positive and productive work relationships with all staff, customers and business partners.
- Work with team members to ensure successful maintenance and improvement of information technology systems.
- Participate in department activities and serve as escalation point for complex issues.
What you bring
degree
customer service
problem solving
experience
networks
ms office
- Effective oral and written communications skills
- Ability to motivate others.
- Proficient technical knowledge or desktop applications, including MS Office applications, and basic knowledge of networks, operating systems, and communications equipment
- Ability to prioritize and handle multiple tasks and projects concurrently.
- 2+ years related technical or help desk experience
- Effective analytical, research, and problem-solving skills
- Ability to work a flexible schedule to include, evenings, weekends and holidays.
- Excellent customer service skills
- 2-year degree in information systems, computer science or related field; or equivalent work experience and knowledge.
- 2+ years of prior customer service experience – can be in combination with the 2+ years technical or help desk experience.
- Able to work independently; resourceful and action-oriented
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, will follow company hr policy and conduct background checks as necessary
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Company
Overview
165B in Sales
Annual Residential Transaction Volume
The company processed over $165 billion in residential sales in 2022.
250M Settlement
Antitrust Resolution
Resolved a significant antitrust matter with a $250 million settlement.
- Anchored under the Berkshire Hathaway umbrella, the company grew by weaving diverse home‑ownership services into a unified offering.
- From its early days as AmerUs Home Services, a series of strategic acquisitions transformed it into the leading U.S. residential brokerage by transaction volume.
- Operating through both company‑owned brokerages and franchise networks, it blends local expertise with national reach across hundreds of offices.
- It integrates brokerage with mortgage origination, title and escrow services, insurance, home warranties, and relocation support into a seamless customer journey.
- Unusually, the company is structured under Berkshire Hathaway Energy rather than the insurance arm, a legacy of its MidAmerican roots.
- Despite recent legal challenges, it continues to pursue selective acquisitions and tuck‑ins to reinforce its local dominance.
98% Satisfaction
Customer Commitment
Achieved a 98% customer satisfaction rate, reflecting dedication to meeting client needs.
100% Integrity
Ethical Practices
Maintained a flawless record of integrity in all business operations, ensuring transparency across the board.
35 Global Awards
Excellence Recognition
Earned 35 awards for excellence, underscoring industry-leading performance and innovation.
- Innovation, fostering a culture of creativity and forward-thinking approaches.
2030 target
Net-Zero Emissions Goal
The company aims to achieve net-zero emissions by this year, demonstrating a strong commitment to combating climate change.
- Committed to reducing carbon footprint across operations
- Sustainability initiatives include energy-efficient practices and reducing waste in all facilities
Women 35%
Representation in Leadership Roles
Reflecting a commitment to gender diversity and inclusive leadership.
- Committed to fostering an inclusive and diverse workforce
- Focus on equal opportunities for all employees
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