Inside Sales (Export Channel) and Customer Service Representative

Description

• Accurately and efficiently enter and verify orders in Oracle
• Resolve order, returns, and billing discrepancies with professionalism and urgency
• Communicate order status, delivery times, back-orders, and general inquiries via phone, email, and chat
• Optimize container space using 3D Image Software
• Manage export documentation, inspections, and compliance for international shipments
• Maintain price sheets for our export markets and generate proforma invoices
• Collaborate with sales, warehouse, and logistics teams to ensure timely processing and shipping of orders
• Prepare commercial invoices, packing lists, and track post-shipment activities
• Arrange inspections and compliances by working with inspection companies for Kuwait and Iraq shipments for domestic and overseas product, manage ISF filings for US imports, and issue ASN documents before Middle East shipments reach destination ports
• Provide product data and recommendations in collaboration with Export Product Manager
• Manage post-shipment follow-ups, preparing commercial Invoices and packing lists for all drop-ship orders. Confirmation of returned empty containers from Serbian shipments to customers
• Assist with inventory and availability inquiries

Requirements

• Advanced proficiency in Excel
• Positive attitude and ability to work in a fast-paced environment
• Bachelor's degree in business or 3-5 years general sales or business experience
• Strong, professional written and verbal communication
• Detail-oriented with a high level of accuracy
• Fluent in Arabic or Spanish preferred
• 3+ years of customer service experience, international experience preferred
• Excellent organization, multitasking, and interpersonal skills
• Proficiency with Microsoft Office Suite, Oracle experience a plus

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance