Description
nxgen
warranty navigator
pronto forms
startup coordination
quote management
service scheduling
The Equipment Commissioning Manager (EqCM) supports the Equipment North America organization on startup, warranty, and service coordination, reporting initially to the Regional Service Manager and later to the Branch Service Manager, with accountability to the HVAC Equipment Operations Manager. The EqCM works closely with the Customer Resource Coordinator to meet field service labor requirements and serves as the single point of contact for all service scope within equipment contracts, directly interfacing with EqNA customers.
- Support EqNA sales during project estimates by determining service feasibility as S/R or Service Mechanical project based on duration, size, complexity, and project management needs
- Provide custom quotes for service items not covered by the PCAT policy
- Verify branch technicians are trained for secured contracts and coordinate training with the Truck Based Service Manager as needed
- Attend RTO meetings for complex projects or those with Planned Service Agreements and identify service or warranty scope concerns
- Validate Planned Service Agreement details with the SAE/Agent Project Owner and supply required documentation
- Conduct weekly service turnover meetings with SAEs and Branch Operations Manager to coordinate and monitor current and future service scopes
- Collaborate with customers to introduce Connected Service capabilities
- Coordinate directly with EqNA customers for all scheduled work and schedule changes
- Work with CRC and SAE to ensure asset records are correctly created in NxGen and assigned to the proper site for future service requests and quotes
- Coordinate delivery logistics with CRC and technicians for FOB Destination and communicate updates to SAE and customers
- Verify warranty information in Warranty Navigator and resolve any discrepancies with SAE and the Warranty Admin team
- Monitor Long‑Term Storage requirements and coordinate with SAE and the customer
- Promote use of Pronto Forms by customers for pre‑startup checklists and by technicians for startup, inspections, and warranty work
- Ensure startup completion, resolve any issues, and provide customers with startup documentation
- Enter startup dates in NxGen and register all started equipment in Warranty Navigator, providing warranty certification to the customer
- Ensure all service requests are invoiced promptly upon scope completion
- Act as the first point of contact for warranty requests, coordinating dispatch and claim filing with CRC and the Warranty Service Coordinator
- Escalate and resolve issues hindering warranty work, including parts and resource availability, and collaborate with technical support to accelerate cash collections
- Facilitate technical support for EqNA customers as needed
Requirements
10+ years
engineering degree
ms office
adobe writer
hvac
project management
- 10+ years of industry experience or a technical engineering or construction degree
- Proficient with Microsoft Office (Word, Excel, Outlook), Adobe Writer, and basic Windows operating systems
- Ability to work independently and collaboratively within a team
- Excellent verbal and written communication skills
- Strong interpersonal and collaborative abilities
- Effective conflict resolution skills
- Ability to represent Johnson Controls positively and communicate across varying technical levels
- Demonstrated capability to manage numerous projects simultaneously with professionalism and persistence
- Strong organizational skills and attention to detail
- BA degree in Engineering or Construction (preferred)
- HVAC equipment knowledge (preferred)
- Proficiency with MS Office Suite (preferred)
Benefits
Join the Johnson Controls team to build your best future as a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to serve people, places, and the planet while supporting a multitude of industries worldwide. We offer meaningful work projects, learning opportunities, and an experience focused on physical, financial, and emotional wellbeing.
We provide a competitive base salary, comprehensive bonus program, three weeks of paid vacation, holidays, sick time, and three PTO days per year, along with a robust benefits package that includes 401(k), medical, dental, and vision coverage from day one. Employees enjoy extensive product, on‑the‑job and cross‑training opportunities, a collaborative team environment, and safety dedication through our Zero Harm policy. Additional perks include scheduling and management support, employee discount programs, and an empowering culture where every voice is heard.
The position offers a salary range of $89,000 to $122,000, determined by education, experience, and market data, plus a competitive benefits package. Johnson Controls is an equal employment opportunity and affirmative action employer committed to diversity and inclusion. Since 1885, we have been enhancing the intelligence of buildings, delivering smarter, safer, more efficient, and sustainable environments for people to live, work, learn, and play.
Training + Development
Information not given or found
