Dispatcher

Description

• Providing world-class support to internal teams and customers — always with professionalism and urgency
• Verifying technician check-ins/outs and confirming IVR compliance
• Tracking service history, updates, and customer communications in the database
• Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date
• Communicating service updates, customer needs, and schedule changes to technicians and management
• Collaborating with Regional Service Managers to clear and schedule new calls
• Managing data entry, purchasing, and internal support for your assigned region
• Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work
• Ensuring technicians have the correct parts and POs to complete jobs successfully

Requirements

• Occasionally able to lift up to 15 lbs
• Strong sense of urgency and ability to prioritize tasks effectively
• Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
• Continuously able to work in office environment
• Previous dispatch experience (service industry preferred)
• High-level computer skills, especially in Excel
• Ability to thrive in a fast-paced, deadline-driven environment
• Continuously requires vision, hearing, twisting, and talking
• Continuously able to sit at a computer for up to 8 hours
• Top-notch communication skills — written and verbal
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
• Excellent organizational and time-management skills
• Able to alternate between sitting and standing, as needed throughout the day

Benefits

• FREE life insurance equal to your annual salary
• 401(k) with 50% company match on the first 6%
• Optional supplemental coverage for life, disability, accidents, and critical illness
• Dental and vision coverage starting after just 30 days
• Seven paid holidays plus Paid Time Off
• Exclusive discounts on travel, auto, dining, and more
• Multiple health plans, including a FREE employee-only option

Training + Development

Interview process

Visa Sponsorship

Security clearance