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Service Desk Technician - Baton Rouge, LA
S&B
Provide Tier 2 technical assistance and support for computer systems, software, and hardware issues.
15d ago
Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Baton Rouge, LA
Office Full-Time
Company Size
4,500 Employees
Service Specialisms
Engineering
Procurement
Construction
Fabrication
Project Management
Design‑Build EPC
Direct‑Hire Construction
Sector Specialisms
Industrial Process
Oil & Gas
Energy
Infrastructure
Industrial Facilities
Role
What you would be doing
log interactions
image deploy
troubleshoot assets
resolve incidents
respond requests
diagnose issues
- Log all customer interactions into ticketing system.
- Respond to requests for technical assistance via phone, chat, or email.
- Image and deploy user workstations.
- Providing customers with support for corporate owned assets (primarily workstations, laptops, Tablets), which will include basic help desk support up to advanced troubleshooting. This position involves troubleshooting workstation, networking, software, and storage.
- Creating documentation for weekly training for any services or incidents that were escalated and resolved.
- Follow incidents through to resolution.
- Diagnose and resolve technical issues using remote tools or hands on as needed.
- Receive Tier 1 escalations and escalate to assigned Service Desk Supervisor as required.
What you bring
tier 1
leadership
communication
itil
active directory
shift work
- Requires minimum of four years of experience as a tier 1 service desk engineer.
- Ability to interact at all levels of leadership internally, with customers, and vendors.
- Good verbal and written communication skills are a must.
- Able to work assigned shift hours and work at multiple locations.
- Prefer experience with an ITIL ticketing system.
- An understanding of Active Directory (account creation, password resets, group and distro list membership, OneDrive for Business, SharePoint, etc.).
- Good verbal and written communication skills a must.
- Must be able to multi-task and manage time amongst customers
- Willingness to learn new tech and advance your career in IT.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit and criminal background check
Company
Overview
Sub-1.0 TRIR
Safety Record
Demonstrated exceptional safety performance with a total recordable injury rate below 1.0.
$100M Projects
Revenue Milestone
Achieved significant growth by breaking the $100 million project threshold in the mid-1990s.
Largest PDH Facility
Engineering Achievement
Constructed the world's largest PDH facility by 2010, showcasing technical expertise.
Billion-Dollar Plants
Major Construction Projects
Completed billion-dollar sulfur and ethane export plants, highlighting large-scale project capabilities.
- Founded in 1967 by two friends in Houston, S&B began as a tiny engineering shop that quickly grew through grit and integrity.
- By the late 1970s it had merged engineering and construction arms into a single EPC firm, tackling Department of Energy salt-dome projects.
- They also branch into pulp & paper, advanced recycling, power & industrial, and marine market segments.
- In 2021 they acquired Bibb Engineers & Constructors to deepen power and alternative fuels expertise and expand geographic reach.
- Today they serve process sectors—refining, petrochemicals, NGL fractionation, export terminals and pipelines—integrating engineering through commissioning.
- Often operating in complex, world-scale environments, S&B delivers large capital projects safely, on time and within budget.
- Safety. Strive for zero.
- Integrity. Do it right.
- Commitment. Keep our word.
- Excellence. Give our best.
420 metric tons/day
Plastic Waste Converted
Designing and constructing a plastics pyrolysis unit to convert plastic waste into feedstocks, diverting plastic from landfills.
- Safety motto: "See It. Own It. Solve It (SOS)" and a Life-Saving Commitment program with behavior-based safety reporting averaging ~2,000 observations per week.
- No publicly stated net-zero greenhouse gas target or deadline.
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