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User Services Administrator
Tetra Tech
Provide technical support to end users, resolve issues, and assist in system maintenance with excellent customer service.
22d ago
$24 - $29
Junior (1-3 years)
Full Time
Denver, CO
Office Full-Time
Company Size
30,000 Employees
Service Specialisms
Engineering
Consulting
Design
Technical Services
Construction
Project Management
Environmental Services
Water Resources
Sector Specialisms
Energy
Defense Services
Disaster and Emergency Management
Marine
Transportation
Government
Water Resources
Utilities
Role
What you would be doing
system support
oracle support
customer service
issue resolution
problem documentation
- Assists in the installation, maintenance, and general support of systems and applications
- Handles level one Oracle issues
- Provides support to end users on a variety of issues with excellent customer service
- Responds to telephone calls, emails, and personnel requests for technical support issues
- Identifies, researches, and resolves technical problems
- Documents, tracks, and monitors the problem to ensure a timely resolution
What you bring
customer service
technical troubleshooting
degree preferred
phone support experience
microsoft office
cloud services
- Excellent customer service with the ability to professionally assist customers in person and over the phone
- Works independently and prioritizes according to the enterprise's needs
- Associate’s degree or higher is preferred and/or a minimum of 2 years of relevant experience
- Previous phone support experience
- Ability to work independently and prioritize tasks
- Knowledge of basic computer hardware, Windows 10, file permissions, cybersecurity prevention and remediation, and cloud services management and usage
- Strong PC literacy and Microsoft Office skills
- Experience installing and troubleshooting desktop and laptop operating systems and applications
- Demonstrate strong communication and documentation skills with the ability to explain technology from internal customer’s perspective to provide in-depth how-to training and documentation
- Knowledge and ability to troubleshoot technical issues for desktop/laptop/software
- Learning and development opportunities for ongoing professional growth.
- Collaborative team atmosphere that values the contributions of all employees.
- Comprehensive SharePoint End User / Train the Trainer / Mentorship Training
- Comprehensive and market-competitive benefits.
- Flexibility and company-wide commitment to work/life balance.
- Merit-based financial rewards.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal check, education verification, and professional reference checks.
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Company
Overview
$5B
Annual Revenue
The company generates approximately $5 billion in revenue each year.
1966
Year Founded
Established in 1966 in Pasadena, the company has grown globally over the decades.
110,000
Annual Projects
It executes approximately 110,000 projects annually across various sectors.
Top ENR
Industry Rankings
The company is highly ranked in ENR for water treatment, wind power, and hydroelectric plant engineering.
- Leveraging a signature science-driven approach, it tackles complex problems in water, environmental restoration and sustainable infrastructure.
- It organizes itself into government and commercial/international groups, enabling tailored expertise across public and private sectors.
- Its Digital Systems division develops advanced analytics and visualization tools (like FusionMap®), supporting clients in grid reliability and AI infrastructure.
- Unusual among engineering firms, it bridges traditional civil projects with cutting-edge digital and AI-enabled infrastructure solutions.
- Service
- Value
- Excellence
- Opportunity
- Improving lives around the world by Leading with Science®
- Our workforce is diverse and includes leading experts in our fields
- Encouraging our associates to explore new technologies, ideas, and business trends
$1B Credit Facility
Sustainability-linked financial initiative
A $1 billion credit facility tied to greenhouse gas reduction and improving lives metrics.
78% Emissions Reduction
Greenhouse gas reduction from operations
Achieved a 78% reduction in greenhouse gas emissions from operations, aligning with carbon negative targets.
100% Solar Energy
Net zero energy target achieved
Achieved net zero energy target via a LEED Platinum certified project with 100% solar energy and energy use intensity ≤ 30 kBtu/sf/year.
36% Emissions Reduction
GHG reduction per employee
Reduced greenhouse gas emissions per employee by 36% for Scope 1 and 2 compared to 2021 baseline.
- Carbon negative target with UN Global Compact and SBTi alignment.
- Independent verification of science-based targets in line with 1.5 °C Paris goal.
- Reporting Scope 1, 2, and 3 emissions.
- 60% of vendor spend to commit to SBTi by 2027.
- 24% of business holds ISO 14001 certification for environmental management.
- Net zero energy target achieved via LEED Platinum California DGS Natural Resources Headquarters project.
- Sustainability-linked $1 billion credit facility tied to GHG reduction and improving lives metrics.
20,400 people
STEM program engagement
The company's STEM program has engaged over 20,400 individuals, focusing on promoting participation and inclusivity in science, technology, engineering, and mathematics.
TRIR 0.37 and LWDIR 0.12
Safety performance metrics
The company achieved a Total Recordable Incident Rate (TRIR) of 0.37 and a Lost Workday Injury Rate (LWDIR) of 0.12 in 2024, representing a 54% and 60% improvement over industry averages, respectively.
- Strive for achievement: committed to high performance and delivering on promises
- Be open and transparent: foster a culture where people can share openly and say what they mean
- Listen to and respect people: value people, listen deeply, and ensure all voices are heard and respected
- Pursue curiosity and have a passion for learning: constantly aim to learn and grow through research, feedback, and reflection
- Embrace diversity and collaboration: work as one team that embraces diversity and actively invites different perspectives
- Indigenous engagement commitments: respect land tenure and property rights; maximize meaningful employment and business opportunities for Indigenous Peoples; engage Indigenous suppliers; provide training and youth/elder opportunities
- Women’s representation: supports the Australian Human Rights Commission’s Wiyi Yani U Thangani Report; targeting structural change for First Nations women and girls
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