Service Desk Technical Lead

Illinois Housing Development Authority

Lead technical escalation for service desk, guiding resolution and improving support.

9 days ago ago

$81,117 - $101,397

Expert & Leadership (13+ years), Intermediate (4-7 years), Experienced (8-12 years)

Full Time

Chicago, IL

Office Full-Time

Company Size

200 Employees

Service Specialisms

Affordable Housing

Housing Finance

Low-Income Housing Tax Credits

Mortgage Programs

Homebuyer Assistance

Housing Development

Real Estate Development

Project Financing

Sector Specialisms

Residential

Affordable Housing

Multifamily Housing

Permanent Supportive Housing

Housing for Persons with Disabilities

Housing for Homelessness Prevention

Mixed-Income Housing

Housing Development

Role

Description

escalation

technical leadership

process improvement

staff training

cross collaboration

sla management

Requirements

microsoft 365

sccm

azure

powershell

itil

tier 2

Benefits

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

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Company

Overview

Culture + Values

$27 Billion

Housing Financing

Delivered over $27 billion in state, federal, and leveraged financing to date.

327,000 Homes

Housing Developments

Supported over 327,000 homes and apartments through various financing programs.

A1/AA/AA

Credit Ratings

Maintains high credit ratings, enabling independent bond issuance.

Environment + Sustainability

$3.2M

Affordable Housing Project

Restoration of historic Nachusa House into senior affordable housing, funded through Low-Income Housing Tax Credits.

Inclusion & Diversity

$5 Million

capacity-building initiative launched

Supporting pre-development, training, and technical assistance for developers of color.

100%

BIPOC participation in LIHTC applications

All approved applications included BIPOC participation on development teams.

160 Hours

training delivered to Next Gen cohort

Training focused on affordable housing development and the LIHTC program.

Articles

Illinois Housing Development Authority Homepage

Illinois Housing Development Authority LinkedIn

Press Releases

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