Inside Sales Support Representative at Mircom Group Of Companies in Vaughan, Ontario, Canada | Kablio

Role

Description

product info

order entry

quotation prep

warehouse coordination

iso compliance

customer management

Provide product and technical information to customers.
Enter orders accurately and on a timely basis.
Review customer status and credit limits.
Attend trade shows, seminars and meetings that relate to the sales and marketing of the products/services.
Ensure customer information matches POs and quotes provided.
Assist Sales Representative with expediting sales orders, projects, and requests.
Collaborate and coordinate with Warehouse for part orders and ensure that equipment is picked and sorted and ready for pick up.
Manage and develop new and existing customer relationships.
Ensure work is performed in compliance with ISO 9001 quality standards and company procedures.
Create sales orders and ensure all orders are entered efficiently and on a timely basis.
Provide quotations on Deficiencies, System Upgrades, Moves, Adds & Changes for customers with technical accuracy and within company pricing guidelines.
Assist Sales Representative in generating and managing leads with a focus on sales and assigned customer accounts.
Schedule onsite meetings for Sales Representative.

Requirements

1-3 yrs

fire alarm

microsoft office

organizational

communication

customer service

Excellent organizational skills.
Strong communication and interpersonal skills.
Strong customer service skills.
1 to 3 years of similar working and industry experience preferred; experience in the fire alarm, security or electrical industry is considered an asset.
Stay current in knowledge of life safety product features (including competitor technology), legislation, and regulations.
Ability to work well under pressure and meet tight deadlines.
Strong computer skills (Microsoft Office - Excel, Word, Power Point) would be an asset.
Strong organizational skills.
Ability to deal with confidential information with a high degree of professionalism.

Benefits

Post-secondary education.
Group Insurance benefits
Company RRSP program
A great working environment with opportunities for career advancement
Competitive salary

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1991 Founded

Year of establishment

Reflects the year the company was established.

2004 Acquired

Year of Secutron acquisition

Marks the strategic acquisition that expanded manufacturing capabilities.

177,000 sqft

Canadian manufacturing capacity

Highlights the scale of manufacturing facilities post-acquisition.

Mircom evolved from 1960s apartment intercom roots into a global life-safety technology force.
Headquartered in Vaughan, Ontario, with North American manufacturing and branch offices spanning Canada, the U.S., and overseas.
Publicly known brands include Mircom, Secutron, and U.E.C., delivering fire detection, alarm, security, access control, and mass notification.
Products – from addressable fire panels to emergency lighting – have been deployed in airports, hospitals, residential towers, and institutional campuses.
Typical projects include smart fire/alarm installs at venues like the Pan Am Games Athletes' Village and Berenice International Airport.
Highly vertically integrated: maintains Canadian production, engineering, and service under Mircom Engineered Systems for turnkey solutions.
Addresses sectors including commercial, healthcare, institutional, and residential markets around the world.

Culture + Values

Innovation – We challenge the status quo and develop new, creative solutions.
Quality – We focus on delivering exceptional products that exceed customer expectations.
Integrity – We are committed to doing the right thing, always.
Collaboration – We work as one team, valuing diverse perspectives and expertise.
Customer Commitment – We are dedicated to creating value for our customers through responsive service and innovative products.
Continuous Improvement – We are dedicated to improving our processes, products, and services.

Environment + Sustainability

2050 Target

Net-zero Emissions by 2050

The company is aiming to achieve net-zero emissions by the year 2050, demonstrating a long-term commitment to climate action.

Committed to reducing environmental impact and improving sustainability efforts.
Designing energy-efficient products to reduce resource consumption.
Focused on meeting global environmental standards and certifications.
Using environmentally friendly materials in products and manufacturing processes.
Implementing sustainable packaging initiatives and waste reduction programs.

Inclusion & Diversity

Dedicated to fostering an inclusive work environment where diversity is celebrated.
Equal opportunities are ensured in hiring, development, and promotions.
A strong focus on gender representation in leadership roles, with active programs supporting women in the workplace.
Annual tracking and reporting of diversity metrics to measure progress.

Articles

About Us

Careers

Products

Role

Description

product info

order entry

quotation prep

warehouse coordination

iso compliance

customer management

Provide product and technical information to customers.
Enter orders accurately and on a timely basis.
Review customer status and credit limits.
Attend trade shows, seminars and meetings that relate to the sales and marketing of the products/services.
Ensure customer information matches POs and quotes provided.
Assist Sales Representative with expediting sales orders, projects, and requests.
Collaborate and coordinate with Warehouse for part orders and ensure that equipment is picked and sorted and ready for pick up.
Manage and develop new and existing customer relationships.
Ensure work is performed in compliance with ISO 9001 quality standards and company procedures.
Create sales orders and ensure all orders are entered efficiently and on a timely basis.
Provide quotations on Deficiencies, System Upgrades, Moves, Adds & Changes for customers with technical accuracy and within company pricing guidelines.
Assist Sales Representative in generating and managing leads with a focus on sales and assigned customer accounts.
Schedule onsite meetings for Sales Representative.

Requirements

1-3 yrs

fire alarm

microsoft office

organizational

communication

customer service

Excellent organizational skills.
Strong communication and interpersonal skills.
Strong customer service skills.
1 to 3 years of similar working and industry experience preferred; experience in the fire alarm, security or electrical industry is considered an asset.
Stay current in knowledge of life safety product features (including competitor technology), legislation, and regulations.
Ability to work well under pressure and meet tight deadlines.
Strong computer skills (Microsoft Office - Excel, Word, Power Point) would be an asset.
Strong organizational skills.
Ability to deal with confidential information with a high degree of professionalism.

Benefits

Post-secondary education.
Group Insurance benefits
Company RRSP program
A great working environment with opportunities for career advancement
Competitive salary

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1991 Founded

Year of establishment

Reflects the year the company was established.

2004 Acquired

Year of Secutron acquisition

Marks the strategic acquisition that expanded manufacturing capabilities.

177,000 sqft

Canadian manufacturing capacity

Highlights the scale of manufacturing facilities post-acquisition.

Mircom evolved from 1960s apartment intercom roots into a global life-safety technology force.
Headquartered in Vaughan, Ontario, with North American manufacturing and branch offices spanning Canada, the U.S., and overseas.
Publicly known brands include Mircom, Secutron, and U.E.C., delivering fire detection, alarm, security, access control, and mass notification.
Products – from addressable fire panels to emergency lighting – have been deployed in airports, hospitals, residential towers, and institutional campuses.
Typical projects include smart fire/alarm installs at venues like the Pan Am Games Athletes' Village and Berenice International Airport.
Highly vertically integrated: maintains Canadian production, engineering, and service under Mircom Engineered Systems for turnkey solutions.
Addresses sectors including commercial, healthcare, institutional, and residential markets around the world.

Culture + Values

Innovation – We challenge the status quo and develop new, creative solutions.
Quality – We focus on delivering exceptional products that exceed customer expectations.
Integrity – We are committed to doing the right thing, always.
Collaboration – We work as one team, valuing diverse perspectives and expertise.
Customer Commitment – We are dedicated to creating value for our customers through responsive service and innovative products.
Continuous Improvement – We are dedicated to improving our processes, products, and services.

Environment + Sustainability

2050 Target

Net-zero Emissions by 2050

The company is aiming to achieve net-zero emissions by the year 2050, demonstrating a long-term commitment to climate action.

Committed to reducing environmental impact and improving sustainability efforts.
Designing energy-efficient products to reduce resource consumption.
Focused on meeting global environmental standards and certifications.
Using environmentally friendly materials in products and manufacturing processes.
Implementing sustainable packaging initiatives and waste reduction programs.

Inclusion & Diversity

Dedicated to fostering an inclusive work environment where diversity is celebrated.
Equal opportunities are ensured in hiring, development, and promotions.
A strong focus on gender representation in leadership roles, with active programs supporting women in the workplace.
Annual tracking and reporting of diversity metrics to measure progress.

Articles

About Us

Careers

Products