HRIS System Administrator

Engage regularly with IT leadership, executive leadership, and vendors to assess technology needs, recommend HRIS-related solutions, and foster strong collaborative partnerships to support organizational goals.

Remain current regarding emerging technologies and security issues. Evaluate or create training materials to improve employee awareness and knowledge of these systems so they can use these computer systems more effectively.

Conduct research on product updates, services, protocols, and standards in support of UKG.

Reporting to stakeholders, management, and end-users on the progress of operational problems

Identifying opportunities to improve HRIS processes and systems and participating in system upgrades and implementations.

Researching software applications that will help the company succeed

Document, track, and monitor problems and ensure a timely resolution via ServiceNow ticketing system

Diagnose, troubleshoot, and resolve technical issues related to HRIS software and deployed field devices to minimize system downtime.

Partner closely with the Chief Information Security Officer (CISO) to implement, maintain, and regularly review security controls aligned with industry best practices and compliance requirements for HRIS data protection.

Liaising with vendors, IT and HR/Payroll departments keeping abreast with software upgrades and functional improvements of current software portfolio and industry trends

Maintaining and updating the UKG system, including user accounts, profiles, and security access and administration.

Support with the training of new employees on how to use HRIS applications.

Develop and maintain comprehensive knowledge base resources for Tier 1 and Tier 2 support teams, enhancing their ability to resolve user issues efficiently.

Coordinate with HRIS Vendor to perform disaster recovery exercises on the annual basis in coordination with KNA CISO’s department.

Design and execution of system test plans including front-end and back-end unit and integration tests

Collaborate with the internal IT team to support the development, maintenance, and annual testing of the Business Continuity of Operations (COOP) and Disaster Recovery (DR) plans, ensuring HRIS system resilience.

Maintain high availability and uptime of HRIS platforms and all associated integrations/interfaces to support uninterrupted HR operations.

Configuring, customizing, and troubleshooting UKG, including routine upgrades, updates and integrations with other systems, while identifying opportunities for system optimizations.

Using software applications in a way that is consistent with established protocols and can be easily used by others.

Ensuring data accuracy, integrity, and compliance with regulations. This includes data entry, maintenance, audits, backup/restore and disaster recovery.

Assisting in the development and maintenance of HRIS network hardware and software.

Organizing meetings with stakeholders to discuss the functional aspects of their applications.

Analyzing the business’s operations and computer systems to determine which software applications can improve efficiency.

Contributing to the creation and maintaining of HRIS Roadmap and modernization plan

Develop, update, and maintain comprehensive user documentation and reference materials to support HRIS users in effective system utilization.

Ensuring data security, privacy, and compliance with relevant laws and regulations.

Oversee and monitor new software applications and hardware (time clocks) deployments to ensure seamless integration and prevent interoperability issues.

Analyze, transform, and import batch data into the HRIS system accurately and efficiently based on business requests.

Providing recommendations on upgrading existing systems or installing new ones.

Administer and maintain end user accounts, permissions, and access rights (furnish the required reports to assist with internal control, external auditors and cybersecurity reviews).

Partner with internal stakeholders to generate reports, analyzing data to identify trends, and providing insights to support HR decision-making.

Create and maintain Training Plans and Training Material for area of responsibility in conjunction with other departments

Develop and enforce standards and policies for system access, user permissions, and security controls to safeguard HRIS data integrity.

Ability to provide expert advice and guidance on HRIS strategy, implementation, and optimization.

Skilled in building relationships and communicating effectively across all levels

Demonstrated broad and strong background in UKG and related UKG modules (Pro, UTA and WFM strongly preferred).

Experience in performing diagnostic tests and audits, as well as documenting processes.

Knowledge of HRIS systems, processes, administration, and release management.

Proven project management and process-focused capabilities (preferred Certified Associate in Project Management (CAPM), but not required)

Knowledge of ServiceNow to respond to stakeholder communications

Bachelor’s degree in Information Technology, Human Resources Management, Business Administration, or related field

Demonstrating sound project management principles and leveraging best practice techniques.

Advanced proficiency in database management and security, as well as running SQL queries (to include but not limited to query optimization, backup/restore, and disaster recovery).

Strong track record of collaborating across teams, delivering technical support, and training staff.

Organized and detail-oriented, skilled in managing diverse assignments and priorities in parallel

Experience in overseeing HRIS operations with a focus on data accuracy, user assistance, and continuous system improvement

Strong proficiency with Microsoft Office Suite - Word, Excel, Access, PowerPoint, and Outlook.

3-4+ years of hands-on experience supporting and administering Pro and UKG Work Force Management (WFM)

Certified UKG Implementation Credential (preferred, but not required)

Able to express data through visualizations to tell a story

Strong analytical and technical, as well as experience with data management and reporting tools.

Ability to stay ahead of HRIS and payroll technology evolution

Understanding of HR processes, data privacy regulations, and security protocols

Must be a results-oriented problem solver, capable of recommending and implementing solutions

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.

• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible