Part-Time- Resident Service Coordinator

Description

• Provide regular updates and reports to management.
• Utilize software to streamline communication and maintain updated resident information.
• Regularly evaluate residents' individual and family needs through interviews, surveys, and collaboration with service providers to connect residents to the appropriate services (e.g., financial assistance, healthcare, housing support, etc.) to address their specific challenges and improve their quality of life.
• Support residents in crises by connecting them with resources.
• Support leasing staff by conducting tours, explaining lease terms, and preparing leasing documents when needed.
• Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
• Ensure compliance with company policies, Fair Housing laws, and relevant regulations while assisting with additional duties as needed.
• Promote events through marketing materials and social media.
• May work in an elevated site, may walk on uneven ground
• Assist in the execution of the community’s customer service management plan to improve customer satisfaction scores and online reputation. Plan and coordinate routine resident programs, events, and meetings.
• Track and analyze resident feedback, program participation, and satisfaction metrics to guide service improvements.
• Adhere to all Avanath and Housing Authority policies related to leasing and compliance files.
• Develop strategies to identify at-risk residents (e.g., based on lease violations, complaints, late payments, or behavioral concerns) and work to improve their success within the community.
• Serve as a point of contact for residents, addressing inquiries and resolving complaints to enhance retention.
• Lead routine resident orientation sessions and familiarize residents with services and policies.
• Align resident services with organizational goals through collaboration with internal teams.
• Urgently assist in the resolution of all customer service-related items.
• Guide prospective residents through the application process, including explaining eligibility requirements and assisting with completing forms.
• Collaborate with local businesses for sponsorships and partnerships.
• Conduct regular check-ins and build strong internal and external community connections with community resource organizations.
• Oversee move-in and move-out procedures, ensuring a smooth transition for residents and proper documentation.
• Assist in promoting lease renewals through personal outreach, discussing terms, and addressing concerns to increase resident retention.

Requirements

• Low-income housing tax credit (LIHTC) experience is highly desired
• Reliable transportation.
• Ability to interact effectively with community team members, senior executives, and business vendors.
• Strong customer service and verbal/written communication skills
• Ability to set priorities and manage time effectively
• Previous experience in nonprofit or community-based settings is highly desired
• Solid computer proficiency, including Windows (Word, Excel), internet, and email
• Repetitive use of the computer, keyboard, mouse, and phone
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling
• 1+ years of service coordination and event planning or equivalent experience
• Frequent sitting and walking
• Experience in social services, case management, or human resources
• An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.
• Reading, comprehending, writing, performing calculations, communicating verbally
• Strong interpersonal skills
• Bilingual (English & Spanish) highly desired
• Respectful communication and cooperation between all employees.

Benefits

• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching.
• Work/life balance through flexible work schedules to accommodate employees’ varying needs.

Training + Development

Interview process

Visa Sponsorship

Security clearance