Provide regular updates and reports to management.
Utilize software to streamline communication and maintain updated resident information.
Regularly evaluate residents' individual and family needs through interviews, surveys, and collaboration with service providers to connect residents to the appropriate services (e.g., financial assistance, healthcare, housing support, etc.) to address their specific challenges and improve their quality of life.
Support residents in crises by connecting them with resources.
Support leasing staff by conducting tours, explaining lease terms, and preparing leasing documents when needed.
Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
Ensure compliance with company policies, Fair Housing laws, and relevant regulations while assisting with additional duties as needed.
Promote events through marketing materials and social media.
May work in an elevated site, may walk on uneven ground
Assist in the execution of the community’s customer service management plan to improve customer satisfaction scores and online reputation. Plan and coordinate routine resident programs, events, and meetings.
Track and analyze resident feedback, program participation, and satisfaction metrics to guide service improvements.
Adhere to all Avanath and Housing Authority policies related to leasing and compliance files.
Develop strategies to identify at-risk residents (e.g., based on lease violations, complaints, late payments, or behavioral concerns) and work to improve their success within the community.
Serve as a point of contact for residents, addressing inquiries and resolving complaints to enhance retention.
Lead routine resident orientation sessions and familiarize residents with services and policies.
Align resident services with organizational goals through collaboration with internal teams.
Urgently assist in the resolution of all customer service-related items.
Guide prospective residents through the application process, including explaining eligibility requirements and assisting with completing forms.
Collaborate with local businesses for sponsorships and partnerships.
Conduct regular check-ins and build strong internal and external community connections with community resource organizations.
Oversee move-in and move-out procedures, ensuring a smooth transition for residents and proper documentation.
Assist in promoting lease renewals through personal outreach, discussing terms, and addressing concerns to increase resident retention.
Requirements
lihtc
bilingual
coordination
customer service
excel
interpersonal
Low-income housing tax credit (LIHTC) experience is highly desired
Reliable transportation.
Ability to interact effectively with community team members, senior executives, and business vendors.
Strong customer service and verbal/written communication skills
Ability to set priorities and manage time effectively
Previous experience in nonprofit or community-based settings is highly desired
Solid computer proficiency, including Windows (Word, Excel), internet, and email
Repetitive use of the computer, keyboard, mouse, and phone
Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling
1+ years of service coordination and event planning or equivalent experience
Frequent sitting and walking
Experience in social services, case management, or human resources
An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.
Respectful communication and cooperation between all employees.
Benefits
Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching.
Work/life balance through flexible work schedules to accommodate employees’ varying needs.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$3 Billion
Total Transaction Value
The company has successfully executed over $3 billion in real estate transactions, including acquisitions, development, and asset management.
Founded with a vision to transform residential real estate across the U.S., the company focuses on high-quality, value-add opportunities.
The firm’s strategy is rooted in acquiring, developing, and managing residential communities with a long-term focus on sustainable growth.
With deep expertise in residential, commercial, and industrial properties, the company manages a diversified portfolio that spans multiple U.S. markets.
The firm prides itself on its proven track record of delivering exceptional returns by focusing on operational efficiencies and strategic repositioning.
From luxury apartment complexes to mixed-use developments, their projects have consistently attracted investors looking for reliable and profitable opportunities.
A notable strength lies in the company’s commitment to enhancing the value of every asset through meticulous management and thoughtful renovations.
In addition to its core focus on residential real estate, the company also engages in the development of commercial properties, building vibrant, sustainable communities.
Culture + Values
Amplify is their comprehensive ESG framework for Environmental and Social Responsibility and guides their operations.
Their mission is to amplify ESG impact for the shared benefit of residents, employees, investors, communities, and the environment.
The board of directors and management is committed to ESG with policies that positively impact stakeholders.
They foster, cultivate, and preserve a culture of diversity, equity, and inclusion.
They hold their staff responsible for always treating others with dignity and respect.
Environment + Sustainability
50% by 2030
GHG Emissions Reduction
Aims to reduce portfolio-wide greenhouse gas emissions by 50% from 2020 levels by 2030.
38,605 MT CO₂e
GHG Reduction in 2021
Achieved a significant decrease in greenhouse gas emissions in 2021.
23 Properties
ENERGY STAR Certifications
Earned ENERGY STAR certification for 23 properties in 2023.
35% Reduction
Energy Intensity Improvement
Reduced energy intensity by over 35% from 2021 to 2022, weather-normalized.
Targeting net zero GHG emissions by 2050
Achieved 30% reduction in total portfolio-wide energy consumption (since 2020 baseline)
Achieved 10% reduction in total portfolio-wide water consumption (since 2020 baseline)
Decreased water consumption by 13% to 456,780 kGal in 2021
Participating in ENERGY STAR Partner of the Year; aiming for 10+ certifications
Utilizes ENERGY STAR Portfolio Manager®, Yardi, Tableau for metrics tracking
Installed LED lighting, ENERGY STAR appliances, low-flow water fixtures, drip irrigation
Monitoring energy, GHG, water, waste data; performing energy audits and electrification retrofits
Sourcing third-party green energy, deploying solar PV strategy
Piloting water conservation product reducing usage by ≥14%; installing bee colonies & community gardens
Inclusion & Diversity
59% Ethnic Diversity
Diverse Leadership Team
The leadership team reflects a commitment to diversity with significant ethnic representation.
66% Male, 35% Female
Gender Distribution
The employee base has a notable gender split between male and female colleagues.
Biennial employee surveys track demographics and inclusion.
Diversity and unconscious bias training required.
Board-level policies foster diverse and inclusive communities.
Employee demographics tracked by gender, age, ethnicity.
Established ESG Council and Advisory Committee with cross-department representation.
Recruitment, compensation, benefits, and training guided by Diversity and Inclusion Policy.