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Commercial Specialist
Peri Usa
Deliver end-to-end commercial support, service, and coordination for customers.
10d ago
$33 - $38
Junior (1-3 years)
Full Time
Chicago, IL
Office Full-Time
Company Size
9,500 Employees
Service Specialisms
Formwork Systems
Shoring Systems
Scaffolding
Construction Engineering
Project Planning
Logistics
Installation Services
Design and Consulting
Sector Specialisms
Buildings
Infrastructure
Scaffolding
Bridges
Tunnels
Civil Infrastructure
Custom Formwork
Platforms
Role
What you would be doing
order management
contract management
invoice review
status reporting
customer onboarding
root cause
- Identify root causes of recurring service issues and propose improvements to enhance customer satisfaction.
- Provide sales support throughout the order-to-cash (OTC) process, including order entry, coordination, documentation, and ensuring compliance with contractual terms and delivery timelines.
- Collaborate with internal departments to optimize communication, efficiency, and overall customer service delivery.
- Deliver commercial support on both lump-sum and unit rate contracts, ensuring alignment between offered and delivered material lists and pricing—flagging discrepancies where applicable.
- Serve as the primary contact for customer inquiries, proactively providing updates and resolving issues with a customer-first mindset.
- Participate in cross-departmental meetings to support service planning, process alignment, and continuous improvement.
- Record customer complaints and drive timely resolution through internal coordination and problem-solving.
- Ensure commercial project management aligns with budgetary constraints, including the accurate review and approval of customer invoices prior to release.
- Facilitate onboarding and training support for new customers to ensure smooth implementation and alignment with PERI processes.
- Support sales teams and customers by generating and distributing timely project status reports.
What you bring
customer service
time management
problem solving
excel
power bi
erp
- Customer Service: Ability to provide a high level of customer service to internal and external customers and strives to anticipate, identify, and understand customers' wants, needs and concerns, especially experience with construction, logistics, or manufacturing industries.
- Time Management: Prioritizes tasks, respects deadlines, demonstrates a sense of urgency, and manages time efficiently.
- Adaptability: Flexible, responds well to changing circumstances, overcomes challenges, and maintains a positive attitude.
- Communication Skills: Effectively relays oral and written information to individuals at all levels, ensuring clarity and understanding from all parties.
- Resilience: Ability to withstand, adapt to, and recover from adversity, challenges, or stress.
- Problem-solving Skills: Identifies, troubleshoots, and resolves problems using critical and creative thinking.
- People Skills: Effectively and harmoniously interacts with others. These include Self-awareness, self-confidence, self-management, social awareness, active listening, conflict management, empathy, relationship management, emotional intelligence, positive attitude, strong work ethic, and team player.
- Technology Proficient: Learns and adapts to new technology, possesses strong computer skills, including familiarity with Microsoft Suite particularly Excel and Power BI, and demonstrated proficiency with ERP and CRM systems.
- Open-mindedness: Embrace new ideas and perspectives, contributing to a dynamic and inclusive workplace
- Caring Culture: Experience a workplace where the well-being of employees is a priority, fostering a supportive and caring culture.
- Exciting Growth: Be part of a company that is on an upward trajectory, providing ample opportunities for personal and professional development.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- motor vehicle report (mvr) may be required for candidates who drive company vehicles.
- peri participates in e‑verify for employment eligibility verification.
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Company
Overview
Founded in 1969
Year of establishment
The company was established in Germany and later expanded to the U.S. in 1982.
€1.85 billion revenue
Annual Group Revenue
The PERI Group generates significant revenue, reflecting its global scale and influence.
- Supplies formwork and scaffolding systems enabling construction of some of the tallest and most complex structures in North America.
- Experts in high-rise, infrastructure, and industrial builds, delivering solutions tailored to tight deadlines and challenging designs.
- Typical projects span bridges, commercial towers, tunnels, and energy facilities requiring custom climbing or rail-guided formwork.
- Operates from its Elkridge, MD HQ with more than a dozen U.S. locations, offering system sales, rentals, logistics, and site services.
- Noteworthy innovations include rail-climbing systems used on the Panama Canal expansion and bespoke formwork for Europe’s tallest Lakhta Center.
- Entrepreneurial: Hands‑On, Courageous, Success‑Orientated, Responsible
- Reliable: Upright, Diligent, Authentic, Fair
- Open‑Minded: Attentive, Curious, Respectful, Agile
- Passionate: Ambitious, Dedicated, Creative, Getting the Job done
18% COâ‚‚ reduction
COâ‚‚ emissions reduced
Exceeded target by reducing COâ‚‚ emissions by 18% by end of 2023, surpassing the original goal of a 10% reduction by 2025.
2,585 MWh/year
Largest PV system output
The largest photovoltaic system in Sakarya, Turkey, produces approximately 2,585 megawatt-hours of clean energy annually.
735 t COâ‚‚ saved
Annual COâ‚‚ savings
The Sakarya PV system saves approximately 735 metric tons of COâ‚‚ each year, significantly contributing to climate neutrality.
20,000 m² biodiversity
Biodiversity-friendly areas
Annually creates approximately 20,000 square meters of nature-friendly spaces across company premises, fostering biodiversity.
- Use life-cycle analyses to reveal carbon footprint per product: MAXIMO 0.7 t, DUO 0.9 t, SKYMAX 0.8 t, PERI UP 0.6 t.
- Manage sustainability via over 100 key figures; EcoVadis-audited bronze medal for 2022–2023 reporting.
- Annual construction of one school in developing countries (e.g., Nairobi slum) using PERI-built concrete blocks.
- 17 photovoltaic systems worldwide at PERI locations operating by end of 2023.
- PV projects operational in Germany, Australia, England, Estonia; further projects underway in Austria, Istanbul, Italy, Chile, Mexico, and Bulgaria.
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