Description
help desk
data integrity
reporting
system upgrades
integrations
training materials
Reporting to the HRIS Manager, the HRIS Technician supports the Human Resource Information Systems across the Doyon family of companies. The role provides system support, reporting, documentation, training, and customer service for platforms such as UKG Pro, UKG Workforce Management, iCIMS, and other HR applications, with responsibility increasing from Technician I to III.
- Provide customer‑focused help‑desk support for HRIS and related HR systems.
- Respond to, track, and resolve help‑desk requests; identify trends for improvement.
- Maintain data integrity, accuracy, and confidentiality across HR platforms.
- Create, update, and run HRIS reports and develop dashboards.
- Prepare and distribute HRIS communications and maintain documentation.
- Support recruitment, onboarding, payroll, benefits, performance, and training modules.
- Technician II/III: Investigate complex system issues and recommend solutions.
- Technician II/III: Develop training materials, user guides, and serve as functional lead for specific modules.
- Technician III: Lead system upgrades, integrations, testing, and strategic HRIS projects.
- Technician III: Mentor and train junior HRIS staff; establish standards and best practices.
Requirements
hris
excel
ukg
icims
helpdesk
aa/as
- Required – Technician I: High school diploma/GED, 1 year computer application use, 1 year customer service, MS Office proficiency.
- Required – Technician II: 2 years HRIS or related system experience, 2 years customer service, strong Excel skills.
- Required – Technician III: 4+ years progressive HRIS experience, advanced enterprise system support, strong analytical and project‑leadership abilities.
- Preferred: Experience with UKG Pro, UKG Workforce Management, iCIMS; help‑desk or technical support background; procedure documentation; AA/AS degree in a computer‑related field; advanced Excel/reporting.
Benefits
Doyon, Limited aims to strengthen its position as a financially robust Native corporation while promoting the economic and social well‑being of its 20,000+ shareholders. The company offers career opportunities for professionals who value collaboration, excellence, and a supportive workplace culture.
Employees enjoy a comprehensive benefits package that includes paid time off, paid holidays, medical, dental and vision insurance, flexible spending and health savings accounts, life and disability insurance, a 401(k) with employer match, profit sharing, an employee assistance program, tuition assistance, and more.
The position is performed in a professional office environment with diverse colleagues and involves mostly sedentary work with occasional light physical activity. Doyon commits to reasonable accommodations for qualified individuals with disabilities and gives hiring preference to Doyon shareholders and members of other Alaska Native corporations.
Training + Development
Information not given or found
