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Portfolio Manager
Kone
Developing and managing relationships with national customers across various industries to maximize KONE's share of customer's business and increase profitability.
13d ago
Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Dublin, County Dublin, Ireland
Office Full-Time
Company Size
68,000 Employees
Service Specialisms
Elevators
Escalators
Autowalks
Automatic building doors
Maintenance
Modernization
People flow planning
Digital access control
Sector Specialisms
Residential
Commercial
Industrial
Buildings
Government
Role
What you would be doing
crm monitoring
customer profitability
money collection
resolve contracts
data accuracy
tender preparation
- Responds and resolves cancellation risks
- Monitors the leads and new opportunities in CRM and assigns them to right person
- Ensure PO process followed
- Documents the customer and contact information, maintains customer data
- Responsible for developing the profitability of the customers’ business with KONE according to the account plan
- Monitor and resolve suspended contracts if any
- Responsible for creating and managing opportunities within assigned customer base
- Solves any complaints with the rest of KONE team
- Defends price escalation and resolve issues
- Accountable for building and coordinating relationships on many levels between customers
- Supports the finance function in money collection
- Accountable for national or frame agreements and managing the customer’s contract portfolio
- Responsible of evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management team
- Accountable for managing assigned National Core 1 and 2 customers
- Accountable for customer plans, their approval and follow-up with the unit management
- Identifying and mitigating potential risks within the portfolio
- Handles queries
- Accountable for accuracy of customer data and hierarchies
- Meeting preparation
- Renegotiates expiring contracts proactively
- Creates value propositions with clearly described benefits of KONE solutions for customer’s needs including Digital Solutions i.e. 24/7 Connected Services
- Tender preparation
What you bring
presentation skills
communication
account management
lifts industry
customer focus
salesforce
- Experience in delivering internal and external presentations
- Excellent communication skills and the ability to convey information to both influence and negotiate good working relationships with customers and colleagues
- Previous key account management is essential
- Lifts industry experience is beneficial but not essential
- Knowledge of SAP & Salesforce is beneficial
- Customer focused and used to managing high volume transactions
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- accuracy of customer data and hierarchies
- evaluation of commercial and operational risks or customer complaints
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Company
Overview
Founded in 1910
Years of Innovation
The company has a century-long history of pioneering advancements in the lift and escalator industry.
60+ Countries
Global Presence
Operates internationally, combining local expertise with large-scale capabilities in over 60 countries.
- Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators.
- Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable.
- Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System.
- A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability.
- Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes.
- Committed to technological advancements, including smart building solutions and predictive maintenance.
- Customer First: We create value for customers by understanding their needs and exceeding their expectations.
- Caring: We care about the safety and wellbeing of our people and the environment.
- Sustainability: We are committed to improving the efficiency and sustainability of urban life.
- Teamwork: We succeed together by sharing knowledge and working as one.
- Achievement: We strive for excellence and take pride in delivering outstanding results.
Net Zero by 2035
Carbon Emissions Target
Committed to achieving net-zero carbon emissions by the year 2035, demonstrating a strong focus on climate action.
56% CO2 Reduction
Emissions Decrease
Achieved a 56% reduction in CO2 emissions per unit of added value compared to 2018 levels by 2020, showcasing significant progress in emissions management.
30% Energy Savings
Product Efficiency
Focus on energy efficiency in product design, aiming for new products to achieve an average of 30% energy savings, promoting sustainable consumption.
80% Recyclable
Material Use
Ensures that 80% of materials used in new products are recyclable, supporting circular economy principles and reducing waste.
- Sustainability integrated into product design and lifecycle management.
50% Women
Senior Management 2023
Reflects gender diversity in senior leadership roles.
40% Target
Leadership by 2030
Aims to increase women in leadership positions by a specific future date.
- Launched a global employee training program focusing on unconscious bias and inclusive leadership.
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