Maintenance Supervisor - Northland Heights
Mills Properties
Oversee property maintenance, manage team, ensure safety, repairs, and resident satisfaction.
2 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Kansas City, MO
Field
Company Size
201 Employees
Service Specialisms
Property Management
Real Estate Development
Construction Services
Project Management
Consulting
Sector Specialisms
Residential
Commercial
Property Management
Multi-family Housing
Apartment Communities
Real Estate Investment
Role
What you would be doing
preventive maintenance
inventory management
budget management
service requests
safety management
resident communication
- Monitor pool operation daily and maintain the appropriate health department standards
- Oversee and maintain the maintenance budget, ensuring cost-effective operations, while meeting property needs
- Monitor the daily workload of the maintenance team, assisting as needed to ensure tasks are completed timely and effectively
- Maintain positive communication with residents and provide excellent service through courteous and timely responses to resident needs and concerns
- Perform call-back emergency service as required
- Assist with housekeeping, inspections, and other tasks assigned by the Property Manager
- Effectively direct and oversee all aspects of the property’s maintenance function
- Abide by Mills policies and procedures and all laws pertaining to Fair Housing, the Americans with Disabilities Act, etc
- Monitor, prioritize, and complete service requests and maintenance activities, ensuring issues are handled to the satisfaction of residents
- Maintain organization and cleanliness of work areas and maintenance shops
- Participate in property inspections with lenders, investors, and senior leadership; resolve issues as needed
- Communicate daily with the property office, reporting on the progress of service requests and make-readies
- Review staff performance regularly, communicate expectations, and hold team members accountable through training, mentoring, and performance management
- Maintain an adequate and organized inventory of materials and supplies
- Coordinate, schedule, and complete preventative maintenance on the property, buildings, units, appliances, and equipment
- Manage the make-ready process by ensuring all repairs, replacements, and clean-up tasks are completed
- Act as the safety steward by addressing hazardous conditions and training staff on safety and protective measures
- Exhibit “servant-first” leadership by putting the needs of the team first, providing training and feedback to continually enhance individual and overall performance, and ensuring all necessary resources are available to meet KPIs, improve service quality, and exceed resident expectations
- Maintain curb appeal by assisting with groundskeeping and picking up litter
What you bring
epa certified
leadership
problem solving
driver's license
5+ years
hvac
- Ability to work in extreme environmental conditions (heat, cold, rain, snow, etc.)
- Demonstrated leadership and coaching skills, with the ability to mentor and develop others
- Valid driver’s license required
- Ability to work a varied schedule, including weekends, holidays, and on-call shifts
- Minimum five years’ maintenance experience, including tile, carpentry, plumbing, electrical, and HVAC repair
- Previous supervisory experience preferred
- Proven ability to maintain composure and solve problems with keen insight when faced with obstacles
- EPA Certification Type I and II, or Universal, and CPO certification required
- High school diploma or GED; trade school degree preferred
- Adept at building relationships and working in a team environment, with a proven track record of sharing ideas, providing encouragement, building on others’ ideas, giving due appreciation, and bringing out the best in others
- CAMT certification preferred, but not required
- Discounts – 20% housing discount (*select communities)
- Go the Extra Mile
- Base Pay – Your regular salary or hourly wage, paid on our standard payroll schedule
- Benefits – Employer-paid benefits, including health, dental, vision, life insurance, and disability coverage for full time team members, Employee Assistance Program
- Paid Time Off (PTO) – Vacation, sick time, and personal days (Accrue 18 days first year)
- Team Member Assistance Fund – For team member qualifying events when criteria is met
- Pet Insurance - Discounted options
- Healthy Savings Account (HSA) – Employer contributions
- Paid Holidays – Thirteen paid holidays per year
- Professional Development – Training, certifications, or career development investments tailored to specific roles and development plans
- Stipends – Vehicle and mobile device stipends and mileage reimbursement for eligible team members
- Retirement Contributions – 401(k) employer sponsored plan and contributions
- Vacation Travel Incentive Program – travel/vacation voucher for team members when key tenure milestones are reached
- Incentive Pay – KPI/Performance-based bonuses, maintenance emergency call back pay and multi-site support incentive pay – all for eligible team members only
- Other Perks and Allowances – Work clothing allowances, referral bonuses and team events, milestone anniversary gifts
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Interview process
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Visa SponsorshipInformation not given or found
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Company
Overview
$75 Million
Annual Revenue
Generated through development, ownership, and management of property assets.
- Founded in 1979, the company has grown into a Midwest multi‑family housing specialist.
- Operates around 30 apartment communities across St. Louis, Columbia, and Kansas City.
- Specializes in third‑party management—overseeing auditing, marketing, maintenance, HR, and finances.
- Typical projects include studio to 3‑bedroom apartments, townhomes, and lofts with amenities like pools and dog parks.
- Leadership is multi‑disciplined, with backgrounds in real estate development, construction, and property operations.
- Awarded multiple times by the St. Louis Apartment Association for management excellence.
- Focuses on enhancing older properties through renovations rather than large‑scale new builds.
- Manages a user‑centric resident experience with attentive onsite teams and pet‑friendly communities.
- Committed to delivering quality service.
- Value teamwork and collaboration.
- Support a high level of accountability and integrity.
- Prioritize creating a positive resident experience.
- Dedicated to providing a professional and caring work environment.
2050
Net Zero Target
Aiming to achieve net zero carbon emissions by a specific year.
- Committed to reducing environmental impact.
- Properties integrate energy-efficient technologies and systems.
- Encourage sustainable practices among residents, including recycling programs and energy-saving tips.
- Committed to enhancing water and energy conservation across the portfolio.
- Strives for diversity in its hiring and workforce development practices.
- Aims to foster an inclusive and respectful work culture.
- Offers employee resource groups and programs to promote inclusivity.
- Ensures all employees have opportunities for growth and advancement.
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