Product Training Specialist, Takeoff (QuoteSoft)

Description

• ONLINE RESOURCING - Occasional support of Documentation and Media Design team members in reviewing content for user guides and training media
• MARKETING TEAM SUPPORT - Occasionally support Marketing efforts with our presence trade shows, hosting prospect webinars, review of white papers, or by producing written content
• TRAINING - Provide scheduled QuoteSoft product training sessions to new and existing customers in both classroom and online training environments. As our products evolve, be able to update curriculum and documentation. Document training path of our clients in CRM. Responsible for being a subject matter expert on QuoteSoft Duct or Pipe, BIM Connect, Plasma Connect, Rep, FabShop or SheetMetal, and can transfer detailed product usability knowledge to both customers and prospects
• Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
• INTERNAL TRAINING - Occasional training of internal team for the purposes of onboarding and increasing product and industry expertise
• PRESALES SUPPORT - Support the Sales Team by sharing expertise and specialized, custom demonstrations of our software solutions
• ON-GOING EDUCATION - Maintain an expertise on each of our ever-evolving software products as well as the industry they serve
• PRODUCT MANAGEMENT SUPPORT - Occasionally provide consultative support to Product Management Team as directed by management.
• TICKET QUEUE - Share in team responsibility for resolving inbound QuoteSoft product user requests for Estimator Assistance

Requirements

• Ability to multi-task in a fast-paced environment
• Outstanding professionalism in providing a world-class training experience
• Experience with Camtasia a plus
• Creative, innovative disposition
• Organization and efficiency in time and task management
• Excellent verbal, interpersonal and written communication skills
• Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions (Head’s up. There will be math.)
• All team members must reside and perform their work within the United States.
• Experience in delivering both classroom and online training (to both groups and individuals). Must present a professional, clear, and engaging approach.
• Sound business ethics, including the protection of proprietary and confidential information
• General proficiency in the use of most common business software, i.e., Office 365, Zoom, Salesforce, etc.
• Degree or experience in construction science, estimating, or project management
• Ability to work with all levels of internal staff, as well as outside clients and vendors
• Experience using digital takeoff and estimating products such as On-Screen Takeoff, Quick Bid, Digital Production Control, ConstructConnect Takeoff, PlanSwift, and Quotesoft.
• MISC - Extended hours of sitting, standing, and speaking required
• Experience in general contracting, commercial, residential, or non-drywall subcontracting
• The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
• Ability to work closely and efficiently with a team of training professionals
• TRAVEL - Occasional travel may be required for Custom Client Training, Regional Classroom Training, Trade Shows, and Association Conferences.
• Accomplished public speaking skills

Benefits

• Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence every Tuesday and Wednesday each week.

Training + Development

Interview process

Visa Sponsorship

Security clearance