Business Systems Manager, ERP at Mircom Group Of Companies in Vaughan, Ontario, Canada | Kablio

Role

Description

erp management

process design

system integration

change governance

vendor management

team leadership

Identify process gaps, inefficiencies, and opportunities for business process re-engineering.
Serve as the single point of accountability and expertise for all ERP-supported business processes at Mircom.
Lead cross-departmental workshops to capture and analyze business needs, pain points, and future requirements.
Translate organizational strategy and department-level initiatives into scalable, system-enabled business processes.
Define, document, and maintain “best practice” business processes, standard operating procedures, and ERP configurations.
Ensure all technical changes support and enhance overall business process objectives.
Manage 3rd party vendor relationships for ERP support, handling ticket escalation, coordination, and vendor accountability.
Act as executive escalation point for unresolved ERP issues, ensuring business continuity and stakeholder satisfaction.
Ensure comprehensive integration and alignment between business strategies, operational workflows, and the ERP platform across all departments (Finance, Supply Chain, Manufacturing, Sales, Service, etc.)
Own the change governance process, including impact analysis, documentation, approvals, and compliance tracking.
Serve as the bridge between business operations and IT, translating business needs into clear technical requirements.
Collaborate with IT, solution architects, and 3rd parties on system integrations, upgrades, and ERP-related initiatives.
Oversee the design, implementation, and continual optimization of end-to-end business processes within Microsoft Dynamics 365.
Drive process harmonization, consistency, and data integrity throughout the company.
Ensure that process changes, enhancements, and new features are well planned, communicated, and adopted with minimal business disruption.
Lead, mentor, and develop a high-performing team of business systems analysts dedicated to ERP process oversight.
Assign projects, set priorities, and provide ongoing coaching to ensure exceptional team performance and growth.
Analyze support trends, business KPIs, and user feedback for actionable insights.
Measure and ensure the delivery of meaningful business value from all ERP-related projects and enhancements.
Oversee implementation and tracking of approved process and system improvements.

Requirements

dynamics 365

erp

vendor management

project management

business process

bachelor's

Proven ability to drive change, foster alignment, and deliver business results in a matrixed environment.
Project management or business process certification is an asset.
Advanced problem-solving, analytical, and critical thinking abilities..
Mastery of business process mapping, process reengineering, and ERP workflow design.
Experience managing 3rd party vendor relationships (ERP support, integration partners, etc.)
Exceptional leadership and team development skills; able to motivate, mentor, and build high-performing teams
Comfortable leading and influencing cross-functional teams and senior stakeholders.
Strong knowledge of manufacturing, distribution, or field services industries preferred.
Track record of successful ERP project delivery and business process transformation.
Outstanding communication, facilitation, and documentation skills; able to convey complex concepts with clarit.
2+ years leading business/system analyst teams within a process-driven, cross-functional environment.
5+ years’ experience managing ERP systems (ideally Microsoft Dynamics 365) with direct responsibility for process optimization and alignmen.
Bachelor’s degree in Information Systems, Business Administration, Supply Chain, Computer Science or a related field.
Vendor management and negotiation expertise.
Demonstrated experience governing enterprise business processes and overseeing process change at an organizational level.

Benefits

Group insurance benefits
A great working environment
Company RRSP program
Competitive salary

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1991 Founded

Year of establishment

Reflects the year the company was established.

2004 Acquired

Year of Secutron acquisition

Marks the strategic acquisition that expanded manufacturing capabilities.

177,000 sqft

Canadian manufacturing capacity

Highlights the scale of manufacturing facilities post-acquisition.

Mircom evolved from 1960s apartment intercom roots into a global life-safety technology force.
Headquartered in Vaughan, Ontario, with North American manufacturing and branch offices spanning Canada, the U.S., and overseas.
Publicly known brands include Mircom, Secutron, and U.E.C., delivering fire detection, alarm, security, access control, and mass notification.
Products – from addressable fire panels to emergency lighting – have been deployed in airports, hospitals, residential towers, and institutional campuses.
Typical projects include smart fire/alarm installs at venues like the Pan Am Games Athletes' Village and Berenice International Airport.
Highly vertically integrated: maintains Canadian production, engineering, and service under Mircom Engineered Systems for turnkey solutions.
Addresses sectors including commercial, healthcare, institutional, and residential markets around the world.

Culture + Values

Innovation – We challenge the status quo and develop new, creative solutions.
Quality – We focus on delivering exceptional products that exceed customer expectations.
Integrity – We are committed to doing the right thing, always.
Collaboration – We work as one team, valuing diverse perspectives and expertise.
Customer Commitment – We are dedicated to creating value for our customers through responsive service and innovative products.
Continuous Improvement – We are dedicated to improving our processes, products, and services.

Environment + Sustainability

2050 Target

Net-zero Emissions by 2050

The company is aiming to achieve net-zero emissions by the year 2050, demonstrating a long-term commitment to climate action.

Committed to reducing environmental impact and improving sustainability efforts.
Designing energy-efficient products to reduce resource consumption.
Focused on meeting global environmental standards and certifications.
Using environmentally friendly materials in products and manufacturing processes.
Implementing sustainable packaging initiatives and waste reduction programs.

Inclusion & Diversity

Dedicated to fostering an inclusive work environment where diversity is celebrated.
Equal opportunities are ensured in hiring, development, and promotions.
A strong focus on gender representation in leadership roles, with active programs supporting women in the workplace.
Annual tracking and reporting of diversity metrics to measure progress.

Articles

About Us

Careers

Products

Role

Description

erp management

process design

system integration

change governance

vendor management

team leadership

Identify process gaps, inefficiencies, and opportunities for business process re-engineering.
Serve as the single point of accountability and expertise for all ERP-supported business processes at Mircom.
Lead cross-departmental workshops to capture and analyze business needs, pain points, and future requirements.
Translate organizational strategy and department-level initiatives into scalable, system-enabled business processes.
Define, document, and maintain “best practice” business processes, standard operating procedures, and ERP configurations.
Ensure all technical changes support and enhance overall business process objectives.
Manage 3rd party vendor relationships for ERP support, handling ticket escalation, coordination, and vendor accountability.
Act as executive escalation point for unresolved ERP issues, ensuring business continuity and stakeholder satisfaction.
Ensure comprehensive integration and alignment between business strategies, operational workflows, and the ERP platform across all departments (Finance, Supply Chain, Manufacturing, Sales, Service, etc.)
Own the change governance process, including impact analysis, documentation, approvals, and compliance tracking.
Serve as the bridge between business operations and IT, translating business needs into clear technical requirements.
Collaborate with IT, solution architects, and 3rd parties on system integrations, upgrades, and ERP-related initiatives.
Oversee the design, implementation, and continual optimization of end-to-end business processes within Microsoft Dynamics 365.
Drive process harmonization, consistency, and data integrity throughout the company.
Ensure that process changes, enhancements, and new features are well planned, communicated, and adopted with minimal business disruption.
Lead, mentor, and develop a high-performing team of business systems analysts dedicated to ERP process oversight.
Assign projects, set priorities, and provide ongoing coaching to ensure exceptional team performance and growth.
Analyze support trends, business KPIs, and user feedback for actionable insights.
Measure and ensure the delivery of meaningful business value from all ERP-related projects and enhancements.
Oversee implementation and tracking of approved process and system improvements.

Requirements

dynamics 365

erp

vendor management

project management

business process

bachelor's

Proven ability to drive change, foster alignment, and deliver business results in a matrixed environment.
Project management or business process certification is an asset.
Advanced problem-solving, analytical, and critical thinking abilities..
Mastery of business process mapping, process reengineering, and ERP workflow design.
Experience managing 3rd party vendor relationships (ERP support, integration partners, etc.)
Exceptional leadership and team development skills; able to motivate, mentor, and build high-performing teams
Comfortable leading and influencing cross-functional teams and senior stakeholders.
Strong knowledge of manufacturing, distribution, or field services industries preferred.
Track record of successful ERP project delivery and business process transformation.
Outstanding communication, facilitation, and documentation skills; able to convey complex concepts with clarit.
2+ years leading business/system analyst teams within a process-driven, cross-functional environment.
5+ years’ experience managing ERP systems (ideally Microsoft Dynamics 365) with direct responsibility for process optimization and alignmen.
Bachelor’s degree in Information Systems, Business Administration, Supply Chain, Computer Science or a related field.
Vendor management and negotiation expertise.
Demonstrated experience governing enterprise business processes and overseeing process change at an organizational level.

Benefits

Group insurance benefits
A great working environment
Company RRSP program
Competitive salary

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1991 Founded

Year of establishment

Reflects the year the company was established.

2004 Acquired

Year of Secutron acquisition

Marks the strategic acquisition that expanded manufacturing capabilities.

177,000 sqft

Canadian manufacturing capacity

Highlights the scale of manufacturing facilities post-acquisition.

Mircom evolved from 1960s apartment intercom roots into a global life-safety technology force.
Headquartered in Vaughan, Ontario, with North American manufacturing and branch offices spanning Canada, the U.S., and overseas.
Publicly known brands include Mircom, Secutron, and U.E.C., delivering fire detection, alarm, security, access control, and mass notification.
Products – from addressable fire panels to emergency lighting – have been deployed in airports, hospitals, residential towers, and institutional campuses.
Typical projects include smart fire/alarm installs at venues like the Pan Am Games Athletes' Village and Berenice International Airport.
Highly vertically integrated: maintains Canadian production, engineering, and service under Mircom Engineered Systems for turnkey solutions.
Addresses sectors including commercial, healthcare, institutional, and residential markets around the world.

Culture + Values

Innovation – We challenge the status quo and develop new, creative solutions.
Quality – We focus on delivering exceptional products that exceed customer expectations.
Integrity – We are committed to doing the right thing, always.
Collaboration – We work as one team, valuing diverse perspectives and expertise.
Customer Commitment – We are dedicated to creating value for our customers through responsive service and innovative products.
Continuous Improvement – We are dedicated to improving our processes, products, and services.

Environment + Sustainability

2050 Target

Net-zero Emissions by 2050

The company is aiming to achieve net-zero emissions by the year 2050, demonstrating a long-term commitment to climate action.

Committed to reducing environmental impact and improving sustainability efforts.
Designing energy-efficient products to reduce resource consumption.
Focused on meeting global environmental standards and certifications.
Using environmentally friendly materials in products and manufacturing processes.
Implementing sustainable packaging initiatives and waste reduction programs.

Inclusion & Diversity

Dedicated to fostering an inclusive work environment where diversity is celebrated.
Equal opportunities are ensured in hiring, development, and promotions.
A strong focus on gender representation in leadership roles, with active programs supporting women in the workplace.
Annual tracking and reporting of diversity metrics to measure progress.

Articles

About Us

Careers

Products