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Technical Support Manager
Schindler Group
Providing technical support and expertise in the areas of EI and MOD to branches, assisting with complex projects, and developing technical training.
12d ago
Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Addlestone, England, United Kingdom
Field
Company Size
70,406 Employees
Service Specialisms
Elevator Services
Escalator Services
Maintenance
Installation
Modernization
Sector Specialisms
Residential
Commercial
Public Transit
Office Buildings
Hotels
Hospitals
Apartment Complexes
Low-rise Buildings
Role
What you would be doing
training control
technical support
field installations
on-site intervention
process optimization
client discussions
- Feed the Training Control System with inputs to monitor the Annual Plan and perform analysis of the effectiveness of the technical training.
- Provide expert technical support to the sales force and service leaders during complex EI and MOD projects.
- Participate in 0-series field installations, and evaluate the provided processes, tools, etc.
- Intervene on-site for technical issues that require specialised attention.
- Focus on leading portfolio reliability initiatives, through collaborative branch management support
- Support Group-run reliability projects and assist branches in optimising top ten and sick units’ processes.
- Conduct on-site measurements and evaluate specifications for intricate tenders and contracts.
- Liaise with MDCs to ensure seamless information flow and facilitate successful offers.
- Address complex issues with Area Technicians, providing feedback to the Group.
- Support the sales force and service leaders in discussions with the customer (from a technical point of view).
What you bring
schindler
master instructor
safety sis
ei/mod
communication
nvq4
- Willing to travel extensively and work away from home, often at short notice.
- A recognised expert with a structured approach to work.
- Familiarity with safety SIS systems and processes, with NGFE training for safety assessments.
- Certified in Schindler technical disciplines, preferably a Schindler Master Instructor.
- Skilled in communication and coaching, with strong team and networking capabilities.
- Expertise in EI/MOD environments and third-party equipment.
- Willingness to undertake international travel for training courses.
- Extensive knowledge of Schindler and 3rd party products and services, particularly lifts and escalators.
- NVQ4 qualification is desirable.
- Proficient in fault finding, diagnosis, and technical report writing.
- Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- safety and quality checks, including verification of certifications and qualifications.
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Company
Overview
Founded in 1874
Year Established
The company was established in Switzerland, marking the beginning of its legacy in transportation solutions.
2B journeys daily
Daily Passenger Journeys
Enabling seamless movement across global transportation hubs, high-rises, malls, and public spaces.
$13.7B revenue
Annual Revenue
Strong financial performance with significant contributions from service and modernization divisions in 2023.
300 units delivered
Recent Project Milestone
Recent deployment includes nearly 300 elevator units to The Avenues in Riyadh.
Over 1,000 branches
Global Presence
Operates through a network of over 1,000 branches globally, showcasing extensive reach and operational capacity.
656 ft tower
Elevator Test Tower
Features the world’s first dedicated elevator test tower in Shanghai for advanced safety and performance testing.
- Evolved into a global leader in vertical and horizontal transportation, designing and deploying cutting-edge elevators, escalators and moving walkways.
- Offers a comprehensive portfolio encompassing new installations, modernization, and maintenance, highlighted by innovative solutions like the R.I.S.E robotic elevator installer.
- Recent significant projects include delivering hundreds of elevator systems for the Grand Paris Express.
- Safety – Safety for each one of our passengers and employees is foremost.
- Create value for the customer – Our customers are at the heart of what we do: their success is our success.
- Commitment to people development – We foster lifelong learning and empower employees to help shape the future of our company.
- Integrity & trust – We follow the highest standards of professional and personal conduct in all our relations.
- Sustainability – Sustainability is integral to the Schindler way of doing business, defining how we work – creating long-term value for all.
- Quality – We aim to deliver genuine Swiss quality, based on leading technology, precision engineering, and innovative, sustainable solutions.
90% Reduction by 2040
Net-Zero Commitment
Committed to achieving full-scope net-zero greenhouse gas emissions with a 90% reduction across Scopes 1, 2, & 3 by 2040 compared to 2020 levels.
50% & 42% Reductions
Science-Based Targets
Approved science-based targets include a 50% reduction for Scopes 1 & 2 and a 42% reduction for Scope 3 by 2030, starting from a 2020 baseline.
100% Renewable by 2025
Electricity Goal
Aims to procure 100% renewable electricity across all operations by 2025.
30% Energy Improvement
Product Efficiency
New elevator and escalator products achieve a 30% improvement in energy efficiency compared to previous models.
- Achieved 90% Renewable Electricity in 2022
- Targeting ISO 50001 Certification for Major Production Sites by 2025
- 25% Maintenance Portfolio Cloud-Connected in 2022
- 40% Energy Reduction with PORT 4D System
- Roadmap Includes Strategies Like Circular Design and Low-Carbon Materials
69,000+ employees
Global workforce
A workforce spanning over 69,000 individuals across 130+ nationalities.
13% female
Gender distribution
As of end-2023, 13% of the workforce identifies as female, with 87% male.
300+ women
Leadership programs
Over 300 women participated in leadership and advancement programs.
5 generations
Workforce diversity
Encourages multigenerational teams, up to five generations working together.
- Committed to UN Women’s Empowerment Principles; CEO regularly reviews gender progress.
- Equal‑pay initiative ensuring fair pay regardless of gender.
- Part of Valuable 500 commitment to improve recruitment and inclusion of people with disabilities.
- Support for UN Standards of Conduct tackling discrimination against LGBTI people; awarded Swiss LGBTI* label.
- Employee inclusion networks for gender, LGBTQIA+, multicultural/ethnicity, generations, diverse abilities, mental wellbeing, U.S. veterans.
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